vacanceole.com Reviews 

What a horror! We checked in late in the afternoon. After receiving the key, we found at least 30 black blowflies in the room. Days old dirt, dust, crumbs, dead flies, and stains everywhere. Unfortunately, the reception was closed when we tried to report this. We decided to stay for the night because we were tired. We spoke to reception the next morning. They agreed with us. It was dirty and we could leave free of charge. Unfortunately, a few days later, it turned out we wouldn't get our money back. Dirty place, deceitful staff, terrible location. Avoid if you want a good vacation.

Avoid This Place – Scam Alert!

I booked this property through Hotels.com with a 100% guaranteed free cancellation. I cancelled months in advance – the hotel and Hotels.com confirmed in writing that I would get a full refund.

Result? No refund. Endless excuses. Radio silence.
This so-called “Résidence Carré Marine” is running a blatant scam with fake cancellation “fees” that were never agreed. Hotels.com does nothing to help – they just blame the hotel.

This is outright fraud: they keep your money, breach their own terms, and hide behind meaningless “confirmations”.

⚠️ WARNING: Do NOT trust this place or Vacancéole. They have zero integrity and will keep your money without delivering any service.
⚠️ I strongly advise everyone to book elsewhere – there are plenty of honest accommodations in the area.

I will not remove this review until every cent is refunded. Good luck explaining this fraud to your next customers.

Booked through booking. Com in Les deux Alpes. Paid 70euro upfront for cleaning then they took 100e from my deposit for cleaning.

We had rented an apartment in July.
When we arrive it is dirty and filled with mold.
We complain to the front desk, but they can't/won't help. However, they send someone over to clean, but she can't do much about the old dirt and mold.
We try to get in touch with Vacanceole via email. But they did not respond to our inquiry. After talking to the reception who talks to Vacanceole on the phone, we check out with a message to send an email, then we will be compensated.
After we have moved for an answer, we return €70 out of the almost €1,200.
it's laughable.

Stay away