After placing the order the follow up…
After placing the order the follow up customer service was excellent.
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As ASCO Platinum Distributors, we stock & supply ASCO's extensive product range including solenoid valves, valve islands, angle-bodied piston valves, cylinders and more. Fast shipping!
Caulside Drive 5, BT41 2DU, Antrim, United Kingdom
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After placing the order the follow up customer service was excellent.
I needed help confirming the flow rate for a specific ASCO valve, and the team at Valves Direct were quick to respond via the live chat. They clearly understood the product details and pointed me to exactly what I needed, saving me a lot of time. The support was knowledgeable and friendly, and I received a clear answer without any upselling or delays. Great experience — will definitely use them again for future valve orders!
I went with Valve-Direct to order the failing part on my equipment for several reasons. The price was good but more importantly they showed the part in stock and to me quickly. It has been almost a month now and still no part. Their so called 24-hr customer service is a lie. The live chat doesn't work and they still have not responded to the email I sent over 5 hrs ago. My machine is now completely down. Worst supplier ever!
My company was trying to source a part for a project, the sales team were very helpful helping me find the part we need!
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