VANBRUUN Reviews 

I had a wonderful experience at VANBRUUN in Oslo show room , and a big part of that was thanks to Tiril!

She was incredibly helpful, patient and attentive throughout my visit to the showroom. I was considering several different rings and had quite a few options in mind, but Tiril took the time to walk me through the different designs, explain the details and help me compare the rings based on their style, appearance and overall feel.

What I appreciated most was her ability to understand what I was looking for and help me narrow down my shortlist without ever making me feel rushed or pressured. She offered thoughtful advice, answered all my questions and made the entire experience enjoyable and stress-free.

Pauline was super lovely and attentive. She listened to all my questions and doubts and answered every one of them. I was really nervous during the whole visit, but she made it very pleasant and fun. Thank you so much for your patience and for helping me choose the ring!

Excellent experience! The staff were incredibly kind, professional, and attentive, with clear communication and a genuine willingness to help me find the perfect piece based on my needs and preferences. Their dedication to making sure I found exactly what I was looking for truly made the difference. Highly recommended!

Really nice and friendly experience, and showroom looks amazing 😍

I received very good service Moa and found a very nice ring. I can really recommend this store.

I booked a virtual consultation and just had a great session with Linn. She is very lovely, welcoming and knowledgeable. She showed me different combinations of engagement and wedding rings and helped narrowing my options. Even though there is no Vanbruun Showroom in Germany, the virtual session combined with the try-on at home option makes a great impression and a trustworthy experience. Thank you to Linn and to the whole Team :)

I had a wonderful experience with VANBRUUN Copenhagen
Cornelia was incredibly kind, professional, and helpful throughout the consultation. I felt very well guided and comfortable throughout the entire process.
Highly recommend!

Had a very pleasant ring consolidation with Gabriella, thank you for helping us!

Got my ring today at Vanbruun in Oslo. With the expertise of Maria, she was able to help me design the perfect ring. Made the experience simple and informative so I knew exactly what I was getting with the best possible quality. Had a fun time working with her and highly recommend Maria and Vanbruun for any of your ring needs!:)

I've been a customer of Vanbruun for a couple of years, placing multiple orders during that time. On product quality, I have no complaints, everything I've received has been good.

This is the first time I've needed after-sales support, specifically to request a change to a product, and it has exposed a serious gap in how the company handles customer service. I've called multiple times and each time been told the request would be checked and followed up on, a commitment that has never been honored. More concerning from a process standpoint: every interaction, whether by phone or email, is handled by a different person with no visibility into the case history. There is clearly no system in place to track a customer's issue from start to resolution, which means every contact effectively starts from zero.

The result is that I'm still waiting for a resolution, with no clear ownership of the problem on their end. It has been months since this started. As a repeat customer, this experience suggests that Vanbruun's operations are built to acquire customers efficiently, but not to retain them once something goes wrong. For a company relying on repeat business, that's a structural weakness, not just a one-off bad experience.

Great service, amazing ambience and lovely and well organised communication. You made the whole process very easy.

UPDATE 31-08-2026:
We got called today by an employee of VANBRUUN who offered their sincere apologies. While we're still disappointed about our initial aftersales experience, we do really appreciate the swift reach-out after hearing about our experience and their will to try and improve their service for new customers. We've been offered a small gift as a compensation for our difficulties. We appreciate these gestures and have decided to improve our review to a 3-star rating.

ORIGINAL REVIEW:
I bought an engagement ring through VANBRUUN in June this year. I picked VANBRUUN because of the customisation and the ability to seek your own diamond. After having been at local jewellers, this really stood out to me.

After ordering the ring with deadline service, I found the information they sent minimal. The deadline service supposedly included that they'd let me know within 24 hours if they would make the deadline. However, besides an order confirmation it remained quiet from the side of VANBRUUN. I had to reach out a couple of times to make sure it would arrive on the scheduled date. To their credit though: the ring arrived exactly on the date I requested and shipping through DHL Express was pleasant. However, I noticed upon arrival that it seemed the diamond was slightly "turned" in the setting compared to the ring itself.

Luckily for me, her answer to me (and the ring) was yes. But unfortunately I picked a size too large, so we had to make use of the complimentary resizing service. We're from The Netherlands, but spend a lot of time in Denmark, so we decided to go to the Copenhagen store for the resizing process. Here, we also inquired about the possibility for the diamond to be checked and adjusted. Up until the store visit I felt quite positive about the service I had received. VANBRUUN responds quickly, although maybe not always as clear as you'd want. In the store, however, it started going south. We felt like our issue with the diamond setting wasn't taken seriously at all: the store employee even directly told us that we might be the ones to blame for the twisted setting, despite us showing her a picture taken the moment it had arrived. The employee in the store did not really give much guidance on the sizing of the ring either, despite being asked directly. Frankly, it was quite an unpleasant experience to be in the store. In the end, we decided to have the ring made one size smaller and the Copenhagen store employee would send the ring to production for us. She said she would also make a note to request quality control to have a look at the diamond's position in the setting. We were promised that the ring would be back with us within 10-12 business days on a normal resizing request, but that the quality control could possibly add a couple of days.

However, after 9 business days we received an e-mail that the ring had been received by their production facility and that the process from this point on would take about 2-3 weeks. I responded to this e-mail to get some information on whether or not the ring had already been resized and the quality control would take that amount of time, or that the ring was still at the start of the process. It turned out to be the latter.

I then tried to explain our situation: that the employee in the store had promised a turnaround time (incl. shipping back to us) of 10-12 business days. Because the replies from VANBRUUN nowhere acknowledged the quality-control-request, I explicitly asked them to look into this as well. To this, we got a reply stating that the handling time from this point would take 3 weeks and that they would check the setting to confirm the diamond was secure. This told us that not only had the store employee misinformed us about the time it would take to resize the ring, she also didn't write down the reason we requested quality control.

In general, this whole experience sits wrong with us. The Copenhagen store had promised us a turnaround time of 10-12 business days for the resizing. However, they had been sitting on the ring for a full week before even shipping it to the production facility. When you are a business who is specialised in expensive products with much emotion attached to them, it baffles us that this is how their process is. For us, it meant that for the first 6 weeks of our engagement, we were without the ring for 4 of them, despite their promise of it being with them for only a maximum of 2 weeks.

We received the ring back in the correct size, which is good. However, no report of quality control was added. We also do not have any belief or proof something was done to the setting to fix the issue. We have decided to leave it as-is, because we just cannot trust VANBRUUN to take this seriously.

I had such a great experience at the store at Pilestræde. Elísabet Alla Rúnarsdóttir helped me find the perfect diamond for the engagement ring I was doing. Thank you so much. Such professional experience and service.

We ordered our engagement rings through Vannbrunn and had a very good experience. Klara was incredibly professional, friendly, and helpful throughout the process. She kindly took the time to show us the rings we were interested in and made sure to secure the exact ones we wanted. We really appreciated the personal service and would happily recommend Vannbrunn to others looking for engagement rings

We had such a great experience at VANBRUUN and we would especially like to thank Johan for his exceptional service. He was incredibly attentive, kind and thoughtful throughout our visit, making us feel truly welcome and comfortable.

Johan took the time to understand exactly what we were looking for and guided us with genuine care and professionalism, without ever making us feel rushed or pressured. His warm and personal approach made the whole experience truly special.

Thank you, Johan, for taking such great care of us and for making our visit to VANBRUUN so memorable. We truly appreciate your kindness and highly recommend to anyone looking for a wonderful jewelry shopping experience!

We have our wedding bands from there and it’s been a nightmare. After only using my ring for 6 months (always took it off for any type of activity that could damage ring), one of the diamonds fell out of my platinum ring. I sent it in and it took about 2 months to get it back (with me having to constantly follow up and ask for updates). When I received it back, I noticed that they had made things even worse. Many of the claws around the diamonds were soldered badly in place or have tool marks on them and some claws were very lose and didn’t touch the diamonds they were meant to hold in place.

I sent it back and again, almost no communication from their side unless I ask for updates. This has been emotionally exhausting and even though the ring means so much to me, at this point, I just want my money back because of how horrible this experience has been.

Choose any other provider, this one is not worth the money! Both the quality of their products and their customer support are really bad.

Met Klara today and ordered rings for myself and my fiancee. Excellent service, we are very happy.

The meeting with Aleksandra was amazing- She was great at listening to us and guided us to find our perfect rings. Very pleasant to meet and we highly recommend her.

Absolutely fantastic experience with Aleksandra in the Copenhagen store. She was truly listening and helped me choose the perfect ring, even though I was running short on time. Order placed, can't wait to see it!