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2.5

Poor

TrustScore 2.5 out of 5

5 reviews

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2.5

All reviews

(5)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Faulty product - no response from customer service

I had bought Skin Iceland Hydro Cool Firming Eye Gels for years, but the latest box I received appeared faulty. The first two pairs had an unusual mottled appearance and a very strong smell, completely unlike the product I had used previously, so I did not feel comfortable placing them around my eyes.

I contacted the company with photos and followed up several times, but received no response. I was then left with six unused packets from the same box and no confidence that they were safe to use.

I would be cautious about ordering from this company, as my experience involved both a possible product-quality issue and a complete lack of customer service.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

They ignore msgs & give you tracking that doesn’t progress

Received samples as ordered. Ordered and received Aus Post tracking number on day of purchase but this didn’t activate or progress any further. Contacted them via message inquiry which they ignored and only after I threatened in the second message to reverse my payment, they finally posted my order but still didn’t bother to reply. Extremely unprofessional company esp since I’m a first time customer. Took 2wks to receive, can’t imagine how long it would have taken if I hadn’t kept contacting them. Avoid

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2x Mac Pro Longwear…

I ordered 2x Mac Pro Longwear Concealers and they sent me counterfeit products. As soon as I opened the parcel you could clearly see! I emailed the company various times but could never get any response, and lost my money. Big scammers!
The product itself was a different shade, smelt weird and the lid actually screwed off which is impossible for genuine MAC pro longwear concealer due to the airless technology to keep its clarity. The bottles and fonts were wrong and boxes were also off.
They clearly would of known they were selling fake products.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Rated 0 out of 5 stars

Rated 0 out of 5 stars
I spent over $100 to sample products instead of the hassle of going to Mecca and asking for numerous samples, all products arrived and looked good but.. the Tatcha products were not too bad -although old there was still some product you could try. Sisley mascara was dried out completely so couldn’t test it at all. Supergoop expired over a year ago and couldn’t retrieve enough in bottle to test. The long shipping probably in hot weather would not help. Overall waste of money - 90% of order went straight in the bin. So if you are wondering if this site is a scam I would say you most likely will get what you ordered but it will be so old and dried out that you won’t even be able to sample it. I do not recommend this site at all and would never purchase again.

April 18, 2025
Unprompted review
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