Vape Simple Reviews 772

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Vape Simple shut down permanently after announcing closure, but left many customers, including myself, without orders fulfilled or refunds issued. Despite multiple attempts to contact them, I received... See more

Rated 5 out of 5 stars

I placed an order and stupidly chose store pick up. I contacted Vape Simple to pay for home delivery. Frazer at VS arranged for next day delivery free of charge as a gesture of goodwill. I received my... See more

Rated 5 out of 5 stars

I made a booboo having ordered the previous Sunday, by the following Friday still no parcel so phoned the store asking had they even sent it? I was informed I'd forgot to tick free postage so it was d... See more

Rated 5 out of 5 stars

Even when things go wrong Vape Simple are on it. My recent order didn't arrive (most unusual), so I emailed customer service. I received a very quick & polite response explaining the cause of the dela... See more

Company details

  1. Vaporizer Store

Written by the company

Shop the UK's biggest collection of award-winning e-liquid flavours online. Buy replacement coils, hardware & batteries. Visit us in-store or online today. Free Delivery on orders over £30.


Contact info

4.2

Great

TrustScore 4 out of 5

772 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered, Paid, Ignored — Vape Simple Shut Its Doors"

Vape Simple shut down permanently after announcing closure, but left many customers, including myself, without orders fulfilled or refunds issued. Despite multiple attempts to contact them, I received no response. This dishonest behavior feels like a complete scam—do not trust this company with your money.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Aspire AIO and Customer service

Avoid them as their products arrive and don’t work as they should, tanks always leak. Which then goes on to break the rest of the device Aspire Flexus AIO I am referring to. Their customer service is terrible they never respond to your emails and when you call you get fobbed off then ignored. I won’t be using them again!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Super service

Great service, fantastic prices. Very impressed with service. Fast dispatch time. Have purchased before and will definitely buy again. Excellent service.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Fantastic value for money. Some great multi-buy deals available. Excellent customer service. I messed up a delivery order and they sent my order to me at no extra charge.

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and fast delivery

I placed an order and stupidly chose store pick up. I contacted Vape Simple to pay for home delivery. Frazer at VS arranged for next day delivery free of charge as a gesture of goodwill. I received my order less than 24 hours later as promised. Excellent Customer service. Orders arrive well package and very fast delivery. Its a thumbs up from me, would not shop anywhere else . Highly recommend Vape Simple

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great service as per!!

I made a booboo having ordered the previous Sunday, by the following Friday still no parcel so phoned the store asking had they even sent it? I was informed I'd forgot to tick free postage so it was down as click & collect (silly me) so they sent it next day & Saturday it arrived... Can't fault Vape Simple for customer service over 6 odd years my supplier.

September 2, 2023

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