Vattenfall Sverige  Reviews 

They copy my freestyle video from 2019 without giving me any credit or compensation send them 40 emails no response it’s obvious they are guilty of copyright infringement theft

I would rate 0 if it would be possible.
This is a government level scam not just a company, the owner is Swedish state and it is monopoly, not sure why people are ok with the way this business is going in Sweden, they simply take your money and never help to solve anything at all. Now we have to pay El and transport of el in 2 apartments because they simply don't even check why one person have 2 contracts for 2 different apartments, while you can't really live in both at the same time! Would they check if there was 5, 10... 100 contracts no they would not
They don't care about providing services they care about money. How it can be monopoly and capitalism in so called social country??? We will pay this 600 sel of course, and already changed provider but you can not choose to change who transports El to your home as there is no alternative. Pathetic, miserable can fraud way of doing business especially on such level when company ran by state. 👎

Too expensive. A bit mafia-like since you have to pay expensive for every Watt that transits to your consumption. Should never exceed the price of the production (once we pay these sharks 5 times more than we paid to the production company) A decent system does not even make you pay for 2 different bills, just one bill, like in most of Europe.

Very bad service and crazy expensive they charge us a lot of money it s a shame

I have not received an invoice from Vattenfall for more than 4 months now. Ellevio, our network provider invoices me every month. My agreement with Vattenfall is monthly invoicing.

I contacted Vattenfall customer service more than 1 month ago to inform them about the missing invoices and they gave me a very questionable reason for it and opened a case. I have not received any confirmation of this case nor a case number.

Today, I called them again and now I am informed that the reason for the delay in invoicing is that Vattenfall has not received the consumption numbers from Ellevio. When I asked why they didn't notice this before, they informed me that it was my responsibility to check that I received an invoice from Vattenfall. Right...

When I then ask them why they do not contact Ellevio to get the numbers, I am again informed that, according to my agreement (which I cannot find any details about on Mina Sidor), it is my responsibility as a customer to make sure that Vattenfall gets the correct information from Ellevio. I would like to see the details of the agreement where this is stated because when I contacted Ellevio (very helpful customer service), they informed me that they have an agreement with Vattenfall and that Vattenfall should contact them if there is a problem, not me, the customer.

I call back to Vattenfall customer service (a different agent) and I was informed that there are now 2 cases (1 more than 4 weeks open and 1 newly created today) to resolve the issue. When I ask about the expected resolution time, I get the answer that they don't know. Very strange way to provide your customer with the confidence that the problem is being taken care of.

I wonder what would have happened if I wouldn't have contacted them... Actually, at this point, I am not sure what will happen now that I have contacted them 3 times.

Extremely disappointed with the Customer care contact center. We need to wait for more then 100 mins but not able to talk to anyone there. I have been dialing from last 2 days but failed to speak to them. I dont know who are those people who rate Vattenfalls customer support as great. I think its worst. Reviews on Trustpilot is absolutely correct and you deserve that poor rating.

Usually it is ok.
Issues that I had with Vattenfall:
- difficult to reach their customer service;
- they moved my electricity contract to Vattenfall without asking me. Cancelled it when I called them;
- some data on my electricity consumption is missing on their website.

Useless company with zero customer service, never answer the phone or emails.

Waiting 2 hours to get to the customer service just to tell me that they can't help me and I need to pay a lot of money to leave them, when signing a contract with them read every line in the contract, they don't mention the extra fees when talking to you on the phone so be careful.

2 hours off waiting while the phone obnoxiously sounding in order to cancel my subscription off electricity and still didn’t reach them. Frustrating and cheap. At least they could made the option that they would call me back.

The most stupid electrical company I have ever come across. They cut my electricity and now they ask me to pay 6000SEK to get it back when I have been paying all my bills for the past 1.5 years.
How is it my fault when they said that they had handled the Nordic Green contract and said nothing about it for 1.5 years and now they cut my electricity???

Are you guys baboons?

My mother died and the house got electricity from Vattenfall, nothing good to say about this company- so keep away. even when the bills was payed they were very fast to send a incassofee this happened 3 times, they have no respect for dead people and those who have to clean up - customer service is a joke, waiting 1/2 hour for nothing.

They were a nightmare to deal with when my mother died & I asked them to help me change the contract so that I could pay the bill (I wanted to pay the bill,what was the issue here,seriously?). It took ages & talking to about 5 people before they did anything(the last person thankfully knew what he was doing).They said they needed a Social security number (personnummer) when they didn't need one.They claim to have green energy but it isn't all water,wind & solar.They also do a credit background check without telling you until after they've done one.My friend told me to switch to Telge energi because her cousin works there & she has been happy with them, they have more green energy options to choose from (she would know because she works in the environmental field) Sadly I didn't manage to make the switch because of all the things that happen after one loses a parent...& then moved abroad