Proceed with caution
Proceed with caution. My account was fully verified, my bonus was marked as completed, the remaining bonus balance was transferred to my real-money balance, and I was told I was eligible to request a withdrawal. I then submitted a €1,650 withdrawal, which was later voided for an alleged bonus violation. Despite repeatedly asking, I was never provided with the specific game, wager, timestamp, or gameplay records supporting that decision. I have preserved the full timeline, screenshots, and correspondence and have referred the matter to the licensing authority for independent review. My advice to every player is simple: document everything and keep screenshots of every stage of your play.
