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Veliaskin Reviews 

7
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TrustScore 3 out of 5

2.8

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2.8

Average

TrustScore 3 out of 5

7 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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2.8

All reviews

(7)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

Company ignored a request to cancel order.

I placed an order for one item. I received a confirmation of my order and subscription. I hadn’t asked for a subscription and felt uneasy about using that company. I emailed their support within 10 minutes and cancelled my order and subscription. I also went on the website and used the chat facility to advise cancellation of my order. They said no one was available for the chat and that would email me. Later that day I received an email that my order had been dispatched. They only give you 30 minutes to cancel an order once it’s placed. I cancelled within the specified time but they ignored my email and website contact. I don’t want to use a company like that.

October 16, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for my product

Still waiting for my product. No track order found.

May 25, 2026
Unprompted review
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Reply from Veliaskin

Hi, we've thoroughly checked our records and have been unable to find any order associated with the name on this review. If your order was placed under a different name or email address, please contact us so we can investigate and assist you.

We find it disappointing when reviews claim that products were never received while we cannot locate any corresponding order in our system. We always work hard to resolve genuine customer concerns and provide support whenever an issue arises.

If this review was posted under different order details or in error, we'd be happy to look into it and help resolve the matter as quickly as possible.

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. Clearly scammers. Awaiting a refund as no product has arrived but not holding my breath! If it magically turns up I will alter my review.

May 15, 2026
Unprompted review
Veliaskin logo

Reply from Veliaskin

Hi Lyn, we're truly sorry for the delay and understand how frustrating it must have been to wait longer than expected for your order.

According to the carrier's tracking information, your package was successfully delivered after 9 days, which was unfortunately longer than our current delivery times. You can view the delivery confirmation here: https://t.17track.net/en#nums=00794210392802691504

At the time of your order, we had just expanded into Australia and New Zealand and were working with a fulfilment partner that unfortunately did not meet the service standards they had committed to.

We sincerely apologize for the inconvenience this caused.
Since then, we've completely resolved these fulfilment issues and significantly improved our shipping process, so customers can now expect a much smoother delivery experience. We're certainly not scammers, and we're glad your order was successfully delivered. Thank you for your patience, and again, we're sorry for the experience you had.

Rated 1 out of 5 stars

FRAUDLENT FAKE COMPANY

FRAUDLENT FAKE COMPANY - Scammed me out of $177 AUD. DO NOT BUY. They have ads all over social media, youtube, Instagram, Facebook. Do not trust.

March 31, 2026
Unprompted review
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Reply from Veliaskin

Hi Jemaine! we're sorry to hear that you felt this way. We completely understand how frustrating shipping delays can be. Your order was placed during the early stages of our expansion into Australia and New Zealand, when our fulfilment partner unfortunately failed to meet their commitments. We sincerely apologize for that experience.

However, we would also like to clarify that your order was successfully delivered. For full transparency, we've attached the carrier's tracking confirmation, which can also be viewed here: https://t.17track.net/nl#nums=LZ393395023CN

This confirms that your package reached its destination, and demonstrates that we are certainly not a fraudulent company. Since then, we've completely resolved the fulfilment issues by improving our logistics and fulfilment process, so this type of delay should no longer occur. If there's anything else we can assist you with, we'd be more than happy to help.

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