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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly platform and the straightforward, efficient process. Many people appreciate the quick response times and the helpful, professional staff, noting that communication is clear and timely. The service is often described as smooth and stress-free, making tasks like background checks easy to complete. However, some customers also noted occasional issues, such as checks getting stuck or emails not being sent to previous employers. A few people mentioned difficulties with customer service closing tickets without input or a lack of replies from account managers. There were also instances where documents in foreign languages caused confusion, and some found the process for inputting candidate information to be inefficient.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use,... See more

Response time

Clients share positive opinions on response times, with many praising the fast results, timely updates, and... See more

Service

Users describe positive interactions with service, highlighting its clarity, efficiency, and professionalism.... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't say anything bad. The process was straightforward; simple to understand and easy to follow. The only issue i had was ID verification, however that is by no means the fault of Veremark but rat... See more

Rated 5 out of 5 stars

The background check process handled by Veremark was very smooth and straightforward. The platform was modern, user-friendly, and made it easy to upload all the required documents. Everything was clea... See more

Rated 5 out of 5 stars

I was an employee who was checked by Veremark. For me the process was very smooth and clear. I also asked two of my current colleagues to be referees who can prove my current job and experience — the... See more

Rated 5 out of 5 stars

All good! I was able to fill in all the information in one day because I already had most of it from previous background checks I’ve done with other vendors. The main difference is that other compani... See more


Company details

  1. Recruitment Service

Written by the company

Veremark is an automated verification platform that simplifies KYC and background checks for onboarding new clients and hires, in accordance with MAS & FCA regulations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Oh man these people are useless

Oh man these people are useless. Redundant emails with redundant requests. Emails to my manager complaining that I wasn't responding when in fact I had been responding to all emails within a 24h period. Very disorganized.

May 11, 2026
Unprompted review
Veremark logo

Reply from Veremark

Hi Scott, thanks for sharing your feedback. I'm sorry to hear that your experience with us wasn't the best and we absolutely want to do better. We understand it is a lot of communication back and forth but we really need that information to move forward with the request. Thank you for providing everything required and we apologise for the incorrect update being shared related to your responsiveness. We will take your feedback to improve how our teams manage and communicate updates going forward.

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Rated 5 out of 5 stars

The background check was thorough.

The background check was thorough.
There was support from the company, when some documents were hard to find, when some instructions were vague, or when clarifications were needed!

January 23, 2026
Unprompted review
Veremark logo

Reply from Veremark

Thanks for your feedback, Alexios! We're very glad to hear you had a great experience with us.

Rated 1 out of 5 stars

A shameless data harvest.

The most intrusive background check I've had to go through, having to supply 5 years of official letters to prove my nationality allong with 3 pictures of my passport (one including a selfie of me holding it) felt degrading. The inability of Veremark to read any of the submitted documentation and instead just to send me emails asking for the same information over and over made me consider quitting the job before I started. They will also retain all your data with out consent and add it to their Veripass 'job passport', I'm assuming to loose it all in the future when they suffer a data breach.

March 1, 2026
Unprompted review
Veremark logo

Reply from Veremark

Hi Richard, thanks for sharing your feedback. We're so sorry that your experience with us wasn't great and we certainly want to do better. We would really appreciate the opportunity to resolve your concerns regarding your data, please do reach out to us at privacy@veremark.com

Rated 5 out of 5 stars

Very comfortable and professional…

Very comfortable and professional support, and easy to understand how we can accelerate the process and achieve proper results

March 10, 2026
Unprompted review
Veremark logo

Reply from Veremark

Thanks for taking the time to leave us a review, Svetlana. So happy to hear you found our support to be comfortable and professional.

Rated 1 out of 5 stars

Unprofessional outreach for verification

I'm undergoing a pre-employment background check at the moment and Veremark has been reaching out to previous employers and my educational institution with unprofessional and vague email templates that recipients forwarded to me to confirm whether it was a legitimate request or scam. They send Microsoft Word templates and ask the individuals to fill them in manually which adds to the friction and frustration of the process. My current company's Head of People sent me the following feedback:

"Truly, have never seen a more unprofessional initial reach out for a reference (the format, the font, the lack of information, the tone) it was all very bad."

I also noticed they seem to have quite a few five-star reviews here, all from the same day, all from people with one review in their history.

February 25, 2026
Unprompted review
Veremark logo

Reply from Veremark

Hi Rayan, thanks for sharing your feedback. We're so sorry that your experience with us wasn't great and we certainly want to do better. We've since updated our templated forms directly off the back of your feedback so we really do appreciate your review.

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Rated 5 out of 5 stars

I recently completed a background check…

I recently completed a background check through Veremark as part of my application process, and the experience was genuinely excellent.

The entire process was fully online and extremely smooth from start to finish. The platform is intuitive, well-structured, and very easy to navigate. Uploading documents was straightforward, and each step was clearly explained, which made everything stress-free and transparent.

Communication was also impressive. Responses were prompt, and I always felt informed about the progress of my verification. The system felt secure and professional, which gave me confidence throughout the process.

Overall, Veremark made what could have been a complicated administrative procedure feel simple, efficient, and user-friendly. I would highly recommend their service.

December 30, 2025
Unprompted review
Veremark logo

Reply from Veremark

Thanks for taking the time to leave us a review, Adam. We're delighted to hear you found the entire process to be extremely smooth and that our communication was impressive and prompt.

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Rated 5 out of 5 stars

Thorough and seamless background /…

Thorough and seamless background / reference check experience I had throughtout the process. Plus, what I found impressive was to regular heads-up not to make the entire process go behind. By doing this, I can engage myself in this application process to accelerate it.

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience and very user friendly

I have used various companies to complete background checks for me and Veremark have been the most consistent I have found them to be helpful and supportive, the system they use is very easy and I had no trouble at all completing any of the information required.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to follow

The platform was straightforward and easy to navigate. Completing the required details took only a few hours, mainly due to the need to retrieve supporting documents. Overall, the process was quick and easy to understand. The support team’s outreach for additional clarification was professional and timely.

January 9, 2026
Unprompted review

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