vetcove.com Reviews 

I am so disappointed with this company. It's already such a stressful situation that I'm in with my animal and they have the absolute slowest processing times that I had to wean him down to the lowest possible dose, and start over from scratch when it finally came. So this time, I made sure to order the next refill with much advance notice - ordered on 10/28, it's now 11/9, they haven't even started preparing the medication. So now I am once again stressing out that I'm gonna have to wean him down and start all over again (it's an SSRI, working up to right dose and that really affected his behavior and mood last time, not to mention further delaying my hope to treat his condition.) I literally had to hunt down representatives last time, who said they would get back to me and said they would take care of it and they never did until I literally sent two emails and called four times over the course of multiple days. This is unacceptable for a medication that an animal is relying upon. I really wish that my veterinarian did not use this company.

HORRID company. Blindly ordered Trilostane from Wedgewood on my behalf without even asking me- right after their massive medication recall. Took no accountability for their actions. Would not take the product back nor issue me a refund. Never again will I be using Wedgewood nor Vetcove.

I would give this company 0 stars if that were an option. I placed an order on October 25, 2026, for medication for my dog. The medication already had a valid prescription with a refill on file. Despite this, my order has remained in pending shipping status since October 25.

I have contacted this company multiple times every day, only to receive vague responses or no response at all. This lack of communication and customer service is completely unacceptable, especially when dealing with medication that a pet depends on.

Unfortunately, this is not the first time I have experienced this problem with this company. The repeated delays, poor communication, and lack of accountability are extremely unprofessional, frustrating, and disappointing.

No Perscription should take longer than a week to receive. Unacceptable!

I would give zero stars if allowed! Terrible customer service! My vet approved a script Monday. I reached out to both the vet and Vetcove Monday and explained my dogs meds were almost gone. It's Thursday and the script was approved and paid for and just sitting in process for 3 days and still has not shipped. This isn't the first time I've had issues with them. They have failed to notify me my dogs RX food was out of stock. I had to reach out to them a week after ordering and after fighting with them for 2 days to get an answer was advised the food was out of stock. My dog has severe IBD and suffered a flair so bad he almost ended up in the hospital. They also cancelled an auto shipment that I advised them not to. I advised my vet I won't be using them for ANYTHING and cancelled all of my auto shipments from them.

My experience with VetCove was not simply a delayed shipment. It involved inaccurate shipping information, repeated failures to address my concerns, and having to repeat the same information to multiple representatives for days without resolution.

I placed order #26091917325424 on September 19, 2026. My veterinarian approved the order that same day, and payment was processed and cleared from my account.

On September 21, VetCove emailed me stating that the order had shipped. However, UPS tracking 1Z54E7460304493262 showed only “Label Created,” with no indication UPS had received the package. The UPS tracking page specifically stated:
“Estimated delivery date will be available when UPS receives the package.”
It also showed “Shipped / Billed On 09/21/2026.” That does not establish that UPS had actually received the package.

On September 25, I contacted VetCove through its online portal and by email, clearly explaining the discrepancy and asking why I had been told the order had shipped when UPS showed that it had not been received.

Instead of addressing the issue, a representative asked me to provide information, including the order number and product, that I had already supplied. I provided the information again.

The following day, another representative again asked for information I had already supplied, including my name, email address, and phone number. I provided it again. This was particularly frustrating because they were communicating with me at the very email address they were asking me to provide.

At that point, I explained that this was no longer simply a shipping delay. It was a failure to accurately communicate the order status and a failure to appropriately address a problem I had repeatedly brought to their attention.

I requested that the order be cancelled and fully refunded, with written confirmation.

I also contacted my veterinarian, who confirmed the situation and contacted VetCove directly to cancel the order. I was told VetCove would issue a full refund.

Because I could no longer rely on VetCove to deliver the medication in time, my veterinarian ordered it from another pharmacy. That pharmacy filled the prescription promptly, and I received confirmation that the carrier had actually received the package and that it would arrive within two days.

At that point, I thought the matter was finally resolved.
It wasn't.

On September 27 at 5:05 p.m., I received yet another email from VetCove, this time from representative Erika, stating that the package had been “handed off to UPS” and that it had supposedly been “in transit for more than 2 full business days.” VetCove stated that it would therefore consider the package “Lost In Transit” and offered a replacement or refund.

I immediately checked the UPS tracking information again. It still showed “Label Created” and continued to state that an estimated delivery date would be available when UPS receives the package.
I responded to Erika nine minutes later and pointed out the discrepancy. I explained that the screenshot she provided did not demonstrate that UPS had received the package. In fact, the screenshot showed exactly the opposite: “Label Created” and “Estimated delivery date will be available when UPS receives the package.”

I also contacted UPS directly. UPS confirmed that the package had never been received from VetCove.

I explained this to VetCove and again requested confirmation of my cancellation and full refund.

The most troubling aspect of this experience is not simply that a package was delayed. It is that VetCove repeatedly represented the order as shipped while UPS tracking continued to show that UPS had not received the package. I have screenshots documenting the UPS status from September 21 through September 26.

Even more troubling is that, when I repeatedly raised this discrepancy, I was not given a clear explanation. Instead, I had to provide the same information over and over to multiple representatives, involve my veterinarian directly, cancel the order, find another pharmacy, and continue corresponding with VetCove simply to obtain a refund for an order that should never have reached this point.

This was not an ordinary purchase. It was medication for my cat.

The delay meant that I could no longer rely on VetCove to provide the medication within the timeframe needed. My veterinarian ultimately had to cancel the order and find another pharmacy. That pharmacy filled the order promptly and provided actual carrier confirmation.

I appreciate that VetCove has now stated that a full refund has been initiated. However, it should not have taken this much effort on my part as the customer to get to that point.

I hope VetCove improves its communication and fulfillment processes.

Horrible delivery service! And when you do get through to someone, they just LIE! I was told my order was delayed because it was "out of stock." I asked them WHEN they were going to let ME know of this. And then, after the Vet clinic called them, I got an email from them an hour later saying the medication was RESTOCKED and ready to ship!?!? Literally, both times dealing with them, it has been horrible! I had the vet clinic cancel my order because they wouldn't let me cancel it. I will NEVER order from this place again. I will order from a reliable company from now on. And I will be taking the list of reviews to my vet clinic so they can see just how horrible of a company they are parterned with.

Very terrible service. My apoquel is still not here. I went to vet Aug.31 & unfortunately I was told they dont stock this medication & would come thru vetcove. Now Sept.10 still do not have. Tracking shows 2 stops in a Pennsylvania. St.louis to Kansas city ks, back to st.louis MO back to Kansas city Mo now in st.louis. unacceptable & during 100 degrees temperatures. Sure med is unsafe!!! DON'T use this company

Horrible. Orders sit for 4+ days for no reason. Overpriced. No customer service whatsoever.

Horrible company with completely unreliable service and no customer support. You get an AI chat bot only and they can’t get necessary medication out on time. Don’t be strong armed by your vet into using this company

I am the medical coordinator for a foster-based cat rescue. The regular vet we use decided to go with Vetcove, but Vetcove cannot manage numerous prescriptions going to different foster homes well. They get the addresses right, but they never put the foster's name on it, but rather our rescue's name. Not all postal workers will deliver the meds without the recipient's name, and if someone lives in a larger apartment building, the staff just send it back to the post office. So if the meds are delivered, fosters have to search for them. They don't always find them. Numerous emails with what is most certainly AI customer support have yielded no improvements at all. They told me I needed to make sure the shipping addresses are correct. Well, they are. They just don't seem capable of distinguishing.

I am extremely disappointed with my experience with Vetcove.

My veterinarian diagnosed my female dog with Cushing’s disease and prescribed compounded Trilostane 80 mg so treatment could begin as soon as possible. I ordered the new prescription on 7/29/26 and the Vet approved it on that day. More than a week later (e.g. 8/4/26), the medication still had not been shipped, delaying treatment for a serious medical condition.

The most frustrating part has been the lack of urgency and communication. As a pet owner, I should not have to repeatedly follow up to determine the status of a critical prescription while my dog continues to experience symptoms.

I also find the explanation that compounded medications simply “take longer” difficult to reconcile with my own experience. My male dog routinely receives a different compounded medication, and it is consistently prepared and delivered in less than a week. While I understand that different medications and pharmacies can have different processing times, this delay has been excessive and poorly communicated.

My veterinarian chose to contract with Vetcove to provide pharmacy services for its patients. When a veterinary practice selects a pharmacy partner, pet owners reasonably expect that partner to provide reliable service, timely fulfillment, and appropriate communication for medically necessary prescriptions.

Delaying a newly prescribed medication for a dog with Cushing’s disease is unacceptable. Vetcove needs to improve its prescription fulfillment process, communication with pet owners, and accountability when critical medications are delayed. Based on my experience, I DO NOT RECOMMEND using this pharmacy.

Customer service does not respond. It's been 12 days since my order. It has not been shipped and I cannot get in contact with them. Avoid using this company at all costs. This is for cancer medication that needs to be filled on a prompt schedule.

Absolutely horrible. My vet forced us to switch from Chewy and Petmeds to Vetcove and it was just awful. So many issues! I paid for overnight shipping for my dogs critical meds and they kept telling me they were still coming and never came to the point that we ran out! Then they said the package is lost. I had to buy a temporary script from my vet because I was completely out which cost DOUBLE the price and told them they have to switch me back to Chewy. I will absolutely never use Vetcove again.

I ordered 5 items through vetcove. I received 2 additional items that I didn't order, and did not receive 3 items that I did order. I Have been on hold for over an hour and no answer. I called back on another line and have been on hold for 20 mins. Even though they shipped via FedEx it took 6 days from order to delivery.

After my vet refusing to verify any prescriptions through Chewy and forcing vetcove onto their clients with no notice of the change other than chewy contacting me because the prescription had been refused, I RELUCTANTLY ordered Simparica Trio through vetcove. I received my shipment in a plastic shipping bag no thicker than a ziploc, and the prescription inside was destroyed. I contacted vet source as the pharmacy on the prescription label, who took no accountability for how they shipped the prescription to me. I reached out to vetcove next, who other than an apology and asking for pictures (which were already provided) multiple times, has disappeared with no resolve! Complete garbage in the customer service field!

My cat was on a subscription autorenewal for medicated food. For the first few months, things were fine. My vet clinic permanently closed on December 31st, 2025, with little warning and I received no update from my vet about this update.

Despite this, Vetcove continued to send my monthly food shipments for January, February, and March. Now that we're near the end of March, I went to make sure April's order was still on track, and I was surprised to learn I couldn't login, and when I tried to reset my password, I was told, "An Account Doesn't Exist" for that email.

I tried to reach out to my vet, only to discover for the first time, on March 18th, that they were closed. Vetcove continuing to send me the food gave me no reason to think anything was wrong. Vetcove never sent me a notification that the prescription was cancelled when the account was closed. They didn't even alert me that the account was closed.

My cat is almost out of food - medicated food - and my schedule is as such that it will take me a while to find a new vet and take him in to schedule care. I called Vetcove, twice, asking if we could do a one-time shipment of the food to bridge the gap between establishing care with a new vet, but they told me they couldn't find my account with my name or my cat's name. They said they had records, but they have safety protocols for other clients that prevents them from looking any further. They couldn't take my shipping address or any other clearly identifiable feature to locate my account.

They DID say that they could look into this if I provided them with an order number of a previous order. But because I received my previous orders, I deleted those email to keep my inbox clean. She said that I could log into my account to find the order numbers, but they cancelled my account when the vet clinic closed. I kept asking why I got three months' worth of shipments if the vet clinic closed in 2025, and the said, "they couldn't tell me without an order number."

I know this food is prescription and they need to be careful how they send it out. But THEY were the ones who kept sending me food, so I had no reason to think anything was wrong. They then blamed me for not saving my emails with the order numbers.

So now, I have to take time off of work to try and find a new vet, and I live in a city so many of them have long wait times to make new appointments, to try and get his medicated food in a hurry.

I just feel like there's no empathy for something that was clearly wrong on their side. At least, very minimal willingness to help, given my cat really did nothing wrong in this whole situation.

I had autoship for my dogs medication. I moved, and prior to moving I updated my address on their web page. When my dog's next medication was due, I did not receive it. I called, and they shipped it to the old address (over 2 hours away). Apparently, I had to update my address in 2 locations on their web page, but nowhere did it say this. They also refused to send a new shipment or credit me for the almost $100 I paid for the misdelivered medicine.

When ordering medicine for my cat’s asthma, it was immediately approved because I had an active prescription ready to go. After ordering, webpage said the order would be ready in 2-3 business days. After a week of the order sitting at approved, I reached out to support and was told it was day 1 of the 1-5 business days for shipping. So already there was a discrepancy. At 14 days after I placed my order with nothing being filled or shipped, I contacted them again. 2 hours later they cancelled my order and claimed someone from my vet’s office had called to cancel the prescription. This was a blatant lie, as the vet responsible for the prescription was not working that day and I went to the office in person to pick up more meds to fill in the gap caused by this company’s incompetence, and no one at the office has been made aware the order was cancelled. The following day my Vet’s office was finally able to get ahold of VetCove, who told them that I myself had called to cancel the order, claiming I told them my pet was dead and I already had a new pet named Gucci. My cat is alive and well, albeit a little worse for wear since she was without medication for a week and a half while I waited for this company to do their job. From the discrepancies at all stages of ordering, to the outright chronic lying, this company is absolutely not to be trusted and should not have business done with them.

I cannot recommend Vetcove, especially if you rely on them for medically necessary pet supplies.

We used their autoship service for dog food required for our pet's severe food allergies. The service was consistently unreliable with multiple late deliveries. In January 2026, they informed us they could not source our order and didn't know when they'd be able to ship it.

Because this was a medical necessity, we explicitly told them this was unacceptable and that we would source the food elsewhere. We did exactly that and carefully transitioned our dog to an alternative diet - a process that takes time and care with an allergic animal.

Three weeks later, the original order arrived without warning. We cannot use this food now as our dog has been successfully transitioned to a different diet, and switching back would be unsafe.

When we requested a refund, their support team (Joey and Mindy) refused, citing their "no returns" policy. They even questioned why we didn't cancel "the same day" - despite us telling them weeks earlier not to ship. They offered a $20 coupon as if this were a normal return situation.

This isn't a return - this is a company failing to deliver a time-sensitive medical product, admitting they couldn't fulfill it, then shipping it weeks late after we'd moved on. They're treating an operational failure as a customer policy issue.

If you need reliable delivery for your pet's health needs, look elsewhere. Vetcove's combination of unreliable service and inflexible customer support makes them unsuitable for anything your pet depends on.

Order Date: December 2025
Delivery Date: January 21, 2026
Issue Date: December 24th 2025 (told order couldn't be sourced)