Had the products I wanted (which seem to be less available these days) plus a few others that peaked my interest. Would have liked a faster shipping / delivery time but wasn't a deal breaker since I w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Vet has suggested that I put my Labrador X Golden Retriever back on to kibble to help with teeth and to regulate her weight. I decided to try Breed Specific kibble but only wanted a 3kg bag of e... See more
Company replied
I had very good experience at Medivet with Dr Grant I always see him if I have any probs with my two cats and I m never disappointed. Dr Grant is an excellent doctor, takes his time to listen to y... See more
Company replied
I was delighted to find what I needed for my cat here. He had been ill due to struvite crystals and was refusing the (expensive) veterinary food on sale in the UK. I was able to get a bundle of all di... See more
Company details
- Pet Store
- also in
- Pet Supply Store
About Vetsend
Written by the company
Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.
✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands
Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!
Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.
★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821
Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!
Vetsend.co.uk - Online Pet Pharmacy
Written by the company
- Extensive Range of Products
- With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
- Professional Customer Service
- If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821
Contact info
Emmerblok 1, 4751XE, Oud Gastel, Netherlands
- customer-service@vetsend.co.uk
- www.vetsend.co.uk
Promotions
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The company is fantastic but their…
The company is fantastic but their choice of courier not so.. it was send by inpost, I was in on the day it arrived the driver didn’t even knock.. he just put it in my neighbours hedge.. I know because my door bell camera alerted someone was outside.. when I checked I saw my parcel . I’m dubious about buying again if they send via inpost again.
October 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vetsend
Dear customer,
Thank you for your kind feedback. We are delighted to have provided a reliable service and remain happy to assist you again.
Team Medpets
This company delivered on time yes
This company delivered on time. Well packaged. I gave it 5 stars
October 14, 2026
Reply from Vetsend
Dear customer,
Thank you very much for your excellent rating and kind feedback. We truly appreciate your trust in Vetsend.
Team Medpets
Reply from Vetsend
Dear customer,
Thank you for your five-star rating. We greatly appreciate your trust and are pleased to have provided a positive experience.
Team Medpets
Pretty good service
Pretty good service. Delivery could be quicker but it always turns up when it’s supposed to (I just need to order a few days earlier).
September 17, 2026
Reply from Vetsend
Dear customer,
Thank you for your kind feedback. We truly appreciate your trust and are pleased to have been of service.
Team Medpets
The selection pack is such a good idea…
The selection pack is such a good idea as cats are always choosy about their food! My cat Willow picked 3 of the selection so thats a good outcome, thank you.
October 12, 2026
Reply from Vetsend
Dear customer,
Thank you for your kind feedback. We are delighted that this format helped you find favourites for Willow and hope to assist you again soon.
Team Medpets
Great very communicative it would be…
Great very communicative it would be good to see the dates of my repeat orders in one place rather than emailing but all in all great! The items get left on the doorstep in full view tho but that’s down to the courier I guess
October 11, 2026
Reply from Vetsend
Dear customer,
Thank you for your kind review and for appreciating our communication. We are pleased to have been able to assist you and hope to serve you again soon.
Team Medpets
Really happy with quality of products…
Really happy with quality of products and speedy service
October 12, 2026
Reply from Vetsend
Dear customer,
Thank you for your wonderful five-star rating. We are delighted to know that your experience with us was so positive.
Team Medpets
A quality product delivered quickly.
October 11, 2026
Reply from Vetsend
Dear customer,
Thank you for your kind review. We are pleased that our service met your expectations and are happy to help you again.
Team Medpets
Quick delivery and arrived in pristine…
Quick delivery and arrived in pristine condition
October 11, 2026
Reply from Vetsend
Dear customer,
Thank you for your kind review. We are pleased that your order reached you promptly and safely.
Team Medpets
Have what I need
Had the products I wanted (which seem to be less available these days) plus a few others that peaked my interest. Would have liked a faster shipping / delivery time but wasn't a deal breaker since I wasn’t in a desperate rush.
October 6, 2026
Reply from Vetsend
Dear customer,
Thank you for your positive review. We are pleased that our selection could meet your needs and hope to assist you again soon.
Team Medpets
Quick and helpful to find out what my…
Quick and helpful to find out what my fussy old blind cat will eat.
October 8, 2026
Reply from Vetsend
Dear customer,
Thank you for your kind five-star review. We’re pleased we could help you choose a suitable option for your pet.
Team Medpets
Fast delivery and great prices!
April 12, 2026
Reply from Vetsend
Dear customer,
Thank you for your kind feedback. We are delighted that our service met your expectations.
Team Medpets
Reply from Vetsend
Dear customer,
Thank you for your kind feedback. We are pleased that our service met your expectations.
Team Medpets
I unfortunately made an error in…
I unfortunately made an error in ordering dog food last night. Instead of ordering the 3kg bag I ordered a 1.5kg bag by mistake. I immediately saw that I’d made a mistake and emailed Vetsend to ask if the order could be cancelled and my PayPal account refunded. I went to follow up my email with a phone call this morning but discovered you can’t actually speak to anyone. So I sent a WhatsApp which states it’ll be responded too within 4hrs and I’m still waiting. I did get a response to my email stating that because the item has been invoiced they can’t cancel it. I have to wait for it to be delivered then refuse it and send it back. I asked what happens if I’m not in and I’ve been told to put a note on the door.
There is absolutely no common sense here. The item is still in the warehouse being prepared for delivery so why can’t it be cancelled ? It gets processed through an app called ; InPost which I’ve now downloaded and raised questions with them. Why waste fuel /electric and time coming to my address to deliver a parcel that is just not going to be accepted at the door by the customer? What a waste of everyone’s time. Needless to say I won’t be using this company again.
October 29, 2026
Unprompted review
Reply from Vetsend
Dear Lesley, thank you for your review. Again our apologies for the inconvenience. As our customer service has explained previously, we are able to cancel an order up until the moment it has been invoiced. The order is then prepared for transit and will be collected. Unfortunately this order has already been invoiced, so we can no longer stop or cancel it. We have however cancelled your subscription for you as mentioned.
Kind regards, Team Vetsend
Damaged Goods
All of the six tins in my order were badly dented. I did not want to use them. I would not buy them in this condition. Took photos and sent to Vetsend asking for a replacement.
Their reply was that dented tins are safe to use.
That might be their own standards but they aren't mine and clearly I have received damaged goods which is not good enough.
The Company has recently changed to whatsapp chat only and there is no way to call anybody anymore which is very frustrating.
October 29, 2026
Unprompted review
Reply from Vetsend
Beste klant,
Hartelijk dank voor uw feedback. we stellen het op prijs dat u de tijd ervoor neemt. Helaas kan ik met deze gegevens niet de conversatie terug zien. Graag zouden we hier nogmaals naar kijken, want dit is niet onze normale procedure. Wilt u nogmaals contact opnemen?
We zijn bereikbaar via de email en sinds kort is onze service uitgebreid met Whatsapp.
Met vriendelijke groet,
team Medpets.
Items arrived on time
October 7, 2026
Reply from Vetsend
Dear customer,
Thank you for your positive feedback. We are pleased that our service met your expectations.
Team Medpets
Reply from Vetsend
Dear customer,
Thank you for your kind feedback. We are pleased that our service met your expectations.
Team Medpets
You have most products that I need for…
You have most products that I need for the special diets of my two elderly dogs.
September 30, 2026
Reply from Vetsend
Dear customer,
Thank you for your kind five-star review. We are pleased that our range helps you find what you need.
Team Medpets
Fast delivery
Fast delivery, great product, I would buy this again from this seller
September 29, 2026
Reply from Vetsend
Dear customer,
Thank you for your excellent rating. We are delighted to have provided a smooth experience and look forward to assisting you again.
Team Medpets
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