Vidu Reviews 

Misleading advertising, disappointing results, and dismissive support

I purchased a quarterly Vidu subscription (Enterprise) based on advertising that explicitly stated “500 videos a day.” That advertisement made no mention of credits, or that a credit allocation would have to last the entire quarter.

After purchasing, I received 74,000 credits, which were exhausted in roughly three weeks. After all those generation attempts, I had only about 20 videos I could actually use because so many results were inaccurate.

I contacted support about the advertised daily allowance, the **undisclosed** quarterly credit limitation, and the credits spent on unusable generations. Their response explained when quarterly credits expire and said they could not restore expired credits. That did not address my complaint. My credits had been used, not left to expire.

My experience on their Discord made matters worse. When I publicly criticized the service and explained that support had never resolved my issues, moderator GrimSmile defended Vidu by pointing to its supposed industry standing and how long it had existed. Neither answered my concerns about what I purchased or the help I received.

After I explained that Vidu had lost me as an Enterprise customer, partly because of GrimSmile’s sarcastic, rude, and snarky behavior, he questioned why I was still in the server. Not once did he address my actual issue, which I still have not received a substantive response to. Instead, I felt his focus was on putting me in my place and defending his earlier decision to mute me, rather than addressing the unresolved complaint.

During that exchange, he confirmed that he had previously timed me out for an hour following an argument with another member, who had essentially called me dumb for paying for the Vidu subscription. When I stood up for myself, I was the one who was muted, while my original issue was never even acknowledged by any moderator. GrimSmile also added that he could have blocked or banned me and... you guessed it... HE STILL NEVER ADDRESSED MY ISSUE. I found that response unnecessarily confrontational, especially when my concerns about the service remained unanswered, and muting only serves to keep other customers from knowing the issues they will encounter with this site.

The issue was not that I misunderstood a clearly disclosed restriction. The advertisement I purchased from did not mention that restriction at all! Email replies that miss the point and defensive exchanges on Discord do not resolve a customer’s complaint.

Based on my experience, Vidu delivered poor value, misleading advertising, and customer support that failed to provide meaningful help. I would not purchase this plan again.

One of the worst services have ever used. Before buying a subscription everything was ok, but once I subscribed, it started taking hours to generate a video

Unsubscribed a year ago and they charged me almost $100 for renewal this year. I never got anything useful from it and canceled immediately after trying it out. Don't waste your money or give them any information about you since getting out of the contract is impossible.

Stay away from vidu ai it misleading it doesn't keep your prompt it over rides it won't keep your image surroundings it keeps your picture itself if u tell it I want a certain thing it will override it change the background that you don't ask for and more I spent $35 for 3509 credits all you are doing is burning through Vidu ai doesn't give u nothing use they don't no how to do dances I tried it came out bland n boring it doesn't give u a hook if u a creator of something more like 1 second it will cut half of your prompt and do whatever the hell it wants there no support only email that doesn't do any good they updated it still the same trash app it exhausting and stressful for AI tool so keep your money Vidu ai doesn't refund they all about are money.

Do not trust this platform with your credit card information.

I am writing this review based on my own experience with Vidu AI. I had previously encountered their free-trial offer, but I never actually used Vidu to generate videos, images, or other content. I was busy working on my own videos and artwork and did not knowingly maintain or use a paid Vidu Premium subscription.

I later noticed recurring/unfamiliar $9.99 “VIDU PREMIUM” charges on my Citi card. Because the amount was relatively small, I initially thought I would investigate it later. When I finally investigated where the money was going, I remembered the Vidu free-trial offer and began trying to determine whether the charges were connected to it.

I accessed Vidu using all three of my personal email accounts — two Gmail accounts and one Hotmail account — specifically to locate the subscription responsible for these charges. Every account I was able to access showed “Free” as my current subscription, not Premium. The paid plans still showed an option to “Subscribe Now.”

I also searched all three email accounts and could not find a Vidu Premium subscription confirmation or billing receipt that would identify the paid subscription responsible for the charges. In other words, I was being charged for “VIDU PREMIUM,” but I could not locate the corresponding Premium subscription in the accounts available to me in order to manage or cancel it.

I contacted Citi about the Vidu charge and asked them to stop it. Citi representatives told me that my existing card had to be canceled and that they would issue me a replacement card. I have also asked Citi to investigate my transaction history to determine how many Vidu charges were made and how far back they go.

Based on my experience, I consider this a subscription trap. Small recurring charges can easily go unnoticed for some time, and when I investigated mine, I could not even locate the paid subscription associated with the charge.

I strongly recommend that anyone who has ever entered payment information for a Vidu free trial check their bank or credit-card statements carefully for VIDU or VIDU PREMIUM charges and verify that they can actually locate and control any subscription associated with those charges.

I have retained screenshots of the account subscription pages and records relating to the disputed charges. I would not give this platform my card information again.

Started well,so subscribed and it went downhill fast, then I lost almost a full months worth of credits as don't carry over, felt like I was being robbed.

Just thought I'd come back to leave another review. I had an 11 scene video to make, 48 credits per scene. Just spend 2 and a half hours and used 2800 credits to do 11 scenes. Vidu doesn't listen to prompts, zooms in constantly and changes the scene even though I had a reference image. Useless. I only went back to use the remaining 3000 credits I had and 11 scenes ate them up. I do not recommend Vidu

I am so furious! I used vidu for free, checking out the quality. It listened to my prompts and I was very pleased at how it performs. I was so glad I finally found the right tool. I paid the premium subscription. Result? Shocking!! It stopped following my prompts, started to change the anime style from what I wanted (I have the same setting just higher resolution) and gives crap. Also one video costs ridiculously much credit to make...... Very displeased. Is it deliberate that the paid version suddenly "forgets" everything and doesn't listen so ppl waste more and more credits? Well. I will cancel my subscription. Not my money bro.

If i could give it zero stars i would. Their Vidu Q3 generator has been down for 4 days now, i am a premium user and have been trying to seek support to see when the issue will be resolved as i am losing money not being able to make content. When i gave others solutions in the chat- aka cancel your subscription and go to Pollo.ai if you want quality videos and service- they blocked me from chat almost immediately- but me and countless others are waiting for an answer as to when a service we pay for will be back up and running and the Vidu team keeps ignoring us all. DO NOT SUBSCRIBE!!

Haha ! It's a big scam. If you wait the whole time for the free video generating, after the procession they remove the video " because not allowed content"
It's a pure joke. The want your money....

one of the worst and most frustrating experiences I've had... they take your money but don't offer quality service in exchange. They take 0% responsibility while their AI botches one video after another... sometimes creating the same problem again even after the prompts have been adjusted... it adds things in that don't belong there, sometimes creating doubles of images in the video. pathetic!

If i could I'd give it a minus. Their service is good, ideal for converting images to video but they make a lot of errors. I attempted to get these rectified but gave up after 7 emails to their "support" line went unanswered. I have cancelled my account.

Platform has only one way to pay, when we tried to pay with my business visa it denied. When we asked another easy way to pay they just answer us with a FAQ link. Hope they add more payment ways to work...

To start with this platform gave me a free image to motion video without any funny gimmicks, or marketing tricks. It added a small watermark at the bottom (not splashed across the whole screen) and the actual clip was really sharp, Thank you Vidu. You are more service -focused and that's why you are going places.

The product is quite good but has glitches. The AI does NOT follow your instructions very well, in spit of redoing. What is VERY, VERY poor about this company is their support. NON EXISTENT!. I have sent 4 emails AND filled out a very comprehensive request for assistance with getting glitches addressed but have not had ONE reply. I guess I am just going to have to keep paying and redoing my images to video until I luck out on an acceptable product. Once done, I am closing my account. #VIDUbad VIDUserviceterrible

I experimented a little with this site recently and, although it got some things wrong, overall I was not dissatisfied with the results. I signed up for the year long subscription on Feb 20, 2026. I experimented a little with original content for the next couple of days. Nothing extreme or knowingly in violation of any terms of service. The last time I used my account was Feb 23, 2026. On Feb 26, 2026 I tried to sign into my account and I received a message telling me I am blacklisted! I have tried daily to access their site since then but I am locked out. I have written to their support several times asking "why I am blacklisted" and "can my account be restored". Support has never responded. So now I seem to be stuck with having paid for a year's access to a site that will not let me use it for no known reason. Even worse, the annual membership supposedly auto-renews! I am genuinely worried that they will try to hit me up for another annual subscription this time next year.

IT does not work at all;

I have tryied to do the most basic things you could imagine and it just doesnt respond.

So I would use existing videos that was on vidu and say it was batman I would tell it to change the batsymbol to an anchor ; And it would not do it.

I would use an image and tell it to do some basic stuff, still wouldnt do it.

It gets all texts wrong; It normally gets everything wrong:

Stay away! They are shit and they know it, thats why there is no refund.

An individual took my work and claimed it as there own. Me and my partner have been trying to get it taken off of vidu. We are only met with silence from vidu (Shanghai Technology). The video remains up to this day. There policy states that art theft is not tolerated and yet does nothing when it occurs.

The quality of the images and the movement would be appreciable if only the prompts (completely decent) were not interpreted by a robot more puritanical than all Asian civilizations have ever been. Vidu is a communist company, therefore not Christian, and yet it is a repressed priest who is blocking the creation of videos.