Vilfo Reviews 

We bought the Vilfo router for more than 400$. support and further development was discontinued shortly afterwards. The support is subterranean and has a response time of more than 48 hours or there is simply no response! With the experiences of today, I consider this company to be dubious and can only advise against the product and will also avoid this manufacturer in the future!

Ordered my Vilfo early 2021. I cannot recall if it was January or February. Everything this company did, & continues to do has been absolutely "stellar"! Less than ten minutes after online order I received email stating order confirmed & shipping schedule. I received notices at every shipping transfer etc. Amazing was delivery day. Not only notified of progress by actually received email stating router has been delivered, inquiring if everything is/was satisfactory & links to support for configuration help. I'm a seasoned System Administrator but required several explanations. Support answered all questions & my Vilfo Router was up & running in less than an hour. The Vilfo Router has several features/functions NOT FOUND ANYWHERE ELSE! The Vilfo has & continues operate flawlessly 24x7 since day one. I give my HIGHEST RECOMMENDATION POSSIBLE! Over 40+ years in IT I have dealt with many tech companies, Vilfo OUT PERFORMS ALL OF THEM!!

The router is a very expensive item but having said that it works well once set up. Setting up was definitely not as easy as they claim and it is not plug and play as the default IP address of the device clashes with the 192.168.xx.xx as used on most home networks as standard. The owner of the business was very responsive and helpful and helped me set up the machine. That's the last i've ever heard from him or the company and they have ignored every single communication I have sent them(several) since. Due to their unresponsiveness i did not take the Vilfo Pro Euro 100 per year subscription at the end of the first year. They downgraded me to their Vilfo free software. OK I understand that but there was no explanation or warning it just suddenly happened. The free software supposedly lets you use 20 devices but there are 2 problems with it 1) You can't easily manage the 20 devices you want to use; cancelling devices used in the past is a nightmare 2)It does not work well with electrical socket access points. My iPad connected to the router is considered a new device if connected to the router via an access point on my home network and the access point itself is also considered as a device. So my iPad which i connect either direct to the router or via 2 other access points is counted as FIVE devices. So a 20 "device" limit gets you not very far at all !!!
Conclusion; good product; non existant customer service. If you buy one you're on your own if you have any problems. It feels like a failed business that has been more or less abandonned other than harvesting as much cash as they can whilst offereing no customer back up whatsoever

They automatically charged my card after 1 year and refused to refund the amount.

I'm disappointed with Vilfo's refund process and the unresolved issue with my returned item. Despite following the EU 14 days policy and receiving confirmation of delivery from the courier, Vilfo has not refunded my money as expected.

Attempts to contact Vilfo's customer support have not yielded any updates or resolution. This lack of transparency and communication is frustrating, and it disregards the consumer rights protected by EU regulations.

I urge Vilfo to promptly process my refund and improve their customer support system to provide better assistance. This review serves as a cautionary note for others facing similar issues with Vilfo's refund process.