VHL Mechanical  Reviews 735

Good customer service and staff who care about what they do. Capable of dealing with difficult technical issues and resolving them.

My review is about village heating am shocked really one of village heating engineers came to my mums house to repair boiler wasn’t able to fix it he came twice then he said he’s new to the company just months with the company but the company is shit bla bla not a good company to work for , to be fair i see new engineers every other week company must be shit for people to keep leaving…..now reason why am making this review this village heating guy told my mom he can do the repairs private as long she willing to pay because village heating is shit company I thought this guy must be mad asking my mom for money to fix her boiler even though you said you just started working with them we told him we’ll think about it
Completely disappointed

The admin's response times for the online webform enquiry and direct emails could definately be improved as it took several attempts over 10 days to get any progress. My third email was CC'd to three representatives in office but typical that neither of them took the initiative to inform me they had arranged for a technician to attend that evening. Nevertheless my persistence paid off as I was pleased when Wai Hong arrived at my door at the end of his day around 6pm to repair the faulty boiler. Finally!
I see him as another example of an engineer on the frontline who is a proven asset to the company.
Thanks Wai, I honestly hope the supervisors at VHL give you credit for your good effort.

Engineer Madison was exceptional. The knowledge and attention to detail was incredible, but most of all, her desire to solve my problem and really get to the root of the issue made me feel like someone genuinely cared. Madison is a real asset to the VHL team, thank you.

hi ps think you have talk with you staff on the ps call look to see my parts come in for my flat no call vhhl about his PS think this rude update people on this put put hold for long time ok as the girl was on the phone here one word say to me me ok ps sorethis out ok

Excellent service and knowledgeable, professional staff. Always do a great job.

Shane was excellent very polite very happy with his work

Shane was an absolute hero, he sorted my boiler and my service in a specific time slot as I work strange hours, also had a few worries about my boiler and he explained in depth and put my mind at rest, excellent, excellent technician, absolute credit to VHL and represents your company tremendously, 10/10 very happy customer

Maddison just arrived to do my job very polite done a fantastic job

Had a leak, rang VHL in the morning just after 9am they arrived at around 11am fixed the leak very happy with the work carried out , not the cheapest but reliable and trustworthy

Very good engineer he was extremely helpful.mr way was very nice and helpful.

Maddison was very helpful and polite good job 10/10 job number 314717

Rachel gave the best customer service I have received for a long time , she was so helpful and pleasant while booking in my annual gas check , she made it so easy and stress free
Thank you
I recommend this company following the service I received

Boiler broke down leaving us with no heating or hot water. So spoke to my brother in law and he recommended VHL being as he’d used them in the past. Phoned up and spoke to a women called Aeva who could not of been more helpfull. She managed to get us booked in for the next day. All sorted now, it turned out to be a faulty flow return valve that was fixed in under an hour. Overall a very professional service

Danielle was very helpful, and reassured me throughout our conversation - a credit to the company!

My dear Mum rang me in a panic as her boiler was having issues. Not knowing who to call, a friend recommended VHL.
This was a Saturday so I didn’t think I’d get anywhere fast but took a chance and rang them. Aeva took my call who listened to my “drama” and gave assurances all would be sorted the next day. And if by magic it was. Can’t praise the company enough, massive thanks to Aeva and the out of hours team

Rachel thanks for everything my heating and hot water is now restored your attitude will take.you far in life
Keep up the good work

I dealt with Georgia and she was incredible from start to finish! At such a frustrating time for me she was so polite and considerate through the whole process. She really put my mind at ease and got me a gas engineer as soon as she could! I can’t thank Georgia enough for her politeness and compassion in my hour of need! She is a credit to any team! Well done Georgia and thank you 😊

i had a great experience! georgia was fast and prompt with getting me an engineer, very happy and will be returning in the future if need be.

I had a great experience with Georgia. She was incredibly polite, understanding, and helpful from start to finish. She handled everything so efficiently and made sure a gas engineer was arranged to come out to my home quickly, which I really appreciated. Her professionalism really stood out for me! 🥰