Vimeltech Reviews 

I could not recommend this company and its products to anyone

I ordered a gps that clearly was faulty as it would not charge

Then I am told that the returned product was not faulty to charge me for postage

So sad that a company in Australia had to not tell the truth to take money for nothing

I have only given vimal 1 star for good communication and 1 for actually giving me a refund at all because it appears that other customers struggled to get any refund after having similar issues

Exceptional Service, Quality Product and Genuine Customer Care

I cannot recommend Vimel Security Solutions highly enough. From the initial enquiry right through to the installation and the after-sales support, my experience with Vimel has been nothing short of exceptional.

I recently purchased the Dash A99UB Camera, and I have been extremely impressed not only with the quality and performance of the camera itself, but perhaps even more importantly, with the level of personal service and genuine customer care provided by the team.

The Dash A99UB is an outstanding camera. It is a high-quality, sophisticated dash camera that provides excellent image quality and gives me considerable peace of mind knowing that I have a reliable recording system in my vehicle. The camera feels like a quality product rather than a cheap aftermarket accessory, and its performance has certainly lived up to my expectations.

What really distinguishes Vimel Security Solutions, however, is their exceptional customer service.

Manager Dave deserves particular recognition. In an age where so many businesses are happy to make a sale and then leave the customer to work everything out for themselves, Dave demonstrated the complete opposite approach.

Before installation, Dave took the time to discuss the camera with me, answer my questions and provide practical advice. What impressed me most was that he actually went out to my car personally to look at the vehicle and provide advice regarding the installation. That level of hands-on assistance is something you simply do not encounter very often anymore.

Rather than giving me generic advice from behind a counter, Dave took the time to understand exactly what I wanted, considered the installation requirements of my particular vehicle and offered practical recommendations. It immediately gave me confidence that I was dealing with someone who genuinely knew his products and cared about achieving the best possible result for his customer.

And the service did not stop once the camera was installed.

After installation, I had a number of questions about the Dash A99UB, including how various functions operated and how to get the most out of the system. Dave was incredibly patient and helpful, answering every question I had and explaining things clearly. There was absolutely no sense that I was being a nuisance or that my purchase had become someone else's problem once the sale was completed.

That level of after-sales support is exceptional.

It is very easy for a company to provide good service when they are trying to secure a sale. The real test of a business is what happens afterwards. In my experience, Vimel Security Solutions passed that test with flying colours.

Dave's willingness to personally assist before installation, provide advice at the vehicle, and then continue to answer my questions afterwards demonstrates a genuine commitment to customer satisfaction. He clearly takes pride in the products Vimel sells and, more importantly, takes pride in ensuring customers are happy with their purchase.

The combination of a superb Dash A99UB camera, knowledgeable staff, personalised advice, professional service and outstanding after-sales support makes Vimel Security Solutions a business I would have absolutely no hesitation recommending.

If you are considering purchasing a dash camera or any other security-related vehicle product, I would strongly suggest speaking with Vimel Security Solutions before making your decision. The difference between simply buying a product and having a company genuinely stand behind that product is enormous — and Vimel clearly understands that.

For me, the experience has been first-class from beginning to end.

A fantastic product, exceptional service and outstanding after-sales support.

A special thank you to Dave for going above and beyond to ensure I was completely satisfied and confident with my Dash A99UB installation and for continuing to assist me afterwards. His knowledge, patience and willingness to help are a credit to both himself and Vimel Security Solutions.

Without hesitation, I give Vimel Security Solutions 5 stars. ⭐⭐⭐⭐⭐

I would happily recommend them to anyone looking for quality security products backed by genuinely exceptional customer service.

Be warned. I had to go to Consumer Affairs. It's a wonder this company has not been closed down. The item worked good for 6 months. I sent it back to Vimel under warrenty as it stopped connecting to wifi. They said there was nothing wrong with the recorder. After much complaining and threatening to take the matter to Consumer Affairs they said they will send me back a new recorder. However they sent the same recorder back (I had secretly marked it) and it still has the same issue and won't connect to wifi.

I want to share my experience to warn other buyers about purchasing Vimmel products through third-party marketplace sellers.

This review is not directed at Vimmel as a company. My concern is with third-party dealers who appear to be using Vimmel’s branding and product listings while supplying products that do not match what is advertised.

This has now happened to me on two separate occasions.

The first time was with a Vimmel GPS unit purchased through a third-party seller. When the product arrived, it looked completely different from the advertised item. I contacted Vimmel directly and provided them with photographs of what I had received. They confirmed that the product was not one of their genuine products.

Unfortunately, I have now experienced a very similar situation again with a camera purchased through Harvey Norman’s website but since further found out thru Harvey Norman they to also use third party dealers acting on behalf of vimel.The listing itself contains photographs that appear to show two different cameras, and the camera I received looks significantly different from the products shown in those images. Because of my previous experience, I have again contacted Vimmel directly, providing them with the Harvey Norman listing and photographs of the camera I received, and have asked them to confirm whether it is a genuine Vimmel product.

To be clear, I do not believe Harvey Norman is intentionally misleading customers. I also want to make it clear that this review is not intended to criticise Vimmel themselves. My concern is that third-party marketplace sellers may be using inaccurate or misleading product images or, potentially, supplying products that do not match what consumers believe they are purchasing.

My advice to anyone considering buying a Vimmel product through a third-party marketplace seller is to carefully inspect the listing, compare all of the product photographs, and verify the seller before purchasing. If the product you receive differs from the advertised images, document everything immediately and contact both the retailer and Vimmel directly for verification.

I hope this issue is investigated because no customer should have to question whether the product they receive is genuine or whether it matches the item that was advertised.

Never worked talk to repair technicians both say this is a common problem of this brand
The Only thing that did work was the fast flashing red light saying the unit was faulty or connection don't know what it was trying to connect to as this is a completely self-contained unit with microSIM card

I want to share my experience with Vimel Technology so that others are aware before making a purchase. I ordered a pen recorder from them with the expectation of receiving a reliable product backed by the warranty and consumer protections they advertise. Unfortunately, the device arrived malfunctioning right out of the box.

I immediately contacted Vimel Technology, not once, but on three separate occasions, politely requesting either a refund or a replacement unit. After some back-and-forth, they instructed me to return the product. I did so in good faith, trusting their assurances. Yet after sending the item back, I never heard from them again. No replacement was sent. No refund was issued. My money was simply taken, and the company went silent.

This is not the behavior of a serious or reputable business. Any legitimate company would honor its warranty and respect the consumer’s right to return a faulty product within the 7-day return period. Instead, Vimel Technology demonstrated a complete disregard for basic accountability and customer service.

A business that refuses to uphold its own promises erodes consumer trust. Their lack of professionalism and unwillingness to resolve such a straightforward matter shows that they do not stand behind their products. As a result, I will be filing a formal complaint with Consumer Affairs so that others are warned and hopefully spared from a similar ordeal.

To anyone considering a purchase: be very cautious. Companies that behave in this way damage the integrity of online commerce and take advantage of honest customers.

I bought a Vimel pet tracker and it is as useful as an air conditioner on a motorcycle. When the tracker is next to me, the app tells me it is in some location over a kilometre away. I have tried a new SIM from Telstra, but it is exactly the same. The app has to be reset every time you log in. Nearly $200 worth of rubbish that simply doesn’t work. Avoid this seller.

I bought a spy-cam which is a fake product and does not work. Owner does not respond to your calls or emails. He never refunded or replaced my camera. I paid extra for quick shipping which never happened. I spent $182 for that and now I have to buy another one.

Do not buy these poor quality products, I had purchased Vimel magnet GPS tracker device 13 June 18 item has failed seller does not return calls won't honor 12 warranty. Item FAILS to charge and operate. I have tried to contact this company with NO fortune.
BUYERS do NOT buy from this seller whom will take your money but not repair or replace faulty items.