Viola Milano Reviews 

After accidentally shipping the wrong item, the company compensated me by allowing me to choose any tie I wanted from their collection and shipped it to me free of charge, within a day.

Purchased a tie on the 26th September, and have still NOT received it. I received no information on the status of order. Customer service has ignored my numerous messages asking for a full refund via email, via their formula on the site and via Instagram DM. I have been asking them to cancel the order since October and I have been ignored. The worst customer service I have ever encountered.

Having ordered multiple ties i can confirm that their quality ,craftsmanship and final product is simply unmatched. I live in Norway and always recieve the package next day - provided its in stock at their warehouse in Italy - and thats seriously fast🤌🇮🇹

Fast and efficient service. Great communications and updates from Custom relations. Top class products as always.

This is a good company with really nice merchandise. I have resolved my issue about my order. I do recommend this company if you want nice quality ties.

I placed this order back on October 3rd. After waiting two weeks without the package being shipped, I initially canceled the order.
Because everyone makes mistakes, I decided to give the company a second chance as a gesture of goodwill. I was then assured that the package had been forwarded to a mailbox company, would be returned from there within a day at most, and would then be shipped to me immediately.
To this day, however, I have received no tracking number, no shipping confirmation, and no reply whatsoever. I want to emphasize: this is not a made-to-measure or custom-made item, but a standard tie.
The fact that this entire process is taking so long and that emails have been completely ignored for days is unacceptable. I expect a professional company to keep such promises. Otherwise, I will dispute the transaction and retrieve my money via PayPal, taking my business to companies that ship their goods reliably and properly as they should.

Update – November 2026

I made several attempts to resolve this matter directly with Viola Milano before leaving my review. I even temporarily removed my negative review and offered to reconsider it if the tie was actually shipped as agreed.

Unfortunately, the communication afterwards became even more disappointing. I received emails asking me to remove my review, along with statements about publishing my name and the situation on social media.

I was also personally criticised for purchasing discounted products and writing reviews. Buying items during a sale should never be a reason to treat a customer with less respect.

I eventually received my refund through PayPal, but this does not change my overall experience. I have kept all email correspondence as documentation.

Customers deserve honest communication, reliable agreements and professional treatment. I will not be ordering from Viola Milano again.

Beautiful handmade ties that look spectacular. Ideal length and width which results in a perfect knot. Great designs as well!

Well packaged and with a personal thank you note.

Grazie mille Viola Milano.

I am long term customer and ties are exceptional, everyone compliments me on them. Also I have the best experience with customer service. Would recommend 10 out of 10_

The shoes are amazing, the fit and quality surpassed my expectations.
Customer service was extremely helpful.

Placed a custom tie order back in April 2026 (6 months ago). The estimated shipping time was listed as 4-6 WEEKS. Fully understood if it went a little longer than that due to it being a custom order, but in June I reached out and received a message saying it was in their "sartorial laboratory" and was in production. I waited a couple months and reached out again, and Tom from Milano said "You will see delivery next week." Of course, next week there was no delivery. Next month reached out again, this time no response. Next month reached out again, this time Monica from Milano said "We have your order in production, we will shipped next week." That was October 5th. It is now 3 weeks later and still have not seen any sort of tracking or update. I can understand if someone experiences delays, or if the timeline needs to be updated - but I really hate being lied to. Do not tell me it will ship next week if it actually is going to be months later. Still no tie, not sure what to do.

TLDR: Ordered a tie 6 months ago and still of today have not received it.

I had an issue with with the delivery of my tie but the customer service of sorted everything out. My delivery came and I am happy.
Jean Paul.

I purchased and paid for two ties from Viola Milano, only to be informed weeks later that one was out of stock. Neither tie had shipped, so I requested cancellation of the entire order and a full refund.

Instead of honoring this straightforward request, customer service attempted to offer alternatives, including a “partial refund” for an item they had sold me but couldn’t fulfill.

I’ve since sent numerous follow-up emails to both customer service and their finance team, all of which have gone unanswered.

It’s astonishing that a company positioning itself as a luxury menswear brand would handle such a simple issue so poorly. They’ve taken my money, shipped nothing, and failed to respond to repeated refund requests.

An incredibly frustrating experience. I would strongly caution others against purchasing from Viola Milano.

I strongly warn potential customers against ordering anything from Viola Milano. My experience with this company has been absolutely disgraceful and raises serious concerns about its business practices.

I ordered and paid for a custom-made tie at the beginning of May 2026. It is now mid-October 2026 — more than FIVE MONTHS later — and I have received NOTHING. No tie, no refund, and no credible explanation whatsoever.

What I have received instead is an endless stream of emails filled with excuses, vague explanations about craftsmanship, handmade production, unexpected delays, and repeated promises that never materialize.

At one point, Viola Milano even promised to send me another tie and a pocket square as a gesture of goodwill while I waited for my original order. Unsurprisingly, neither of these items ever arrived either.

After more than five months, I am left without the product I paid for, without my money, and without any meaningful resolution.

In my opinion, this pattern of accepting payment, failing to deliver the goods, and repeatedly making promises that are never fulfilled raises serious concerns about possible fraudulent conduct.

I am now preparing a formal written complaint to the police in the jurisdiction where the company is registered, requesting that the circumstances of this transaction be investigated.

I believe prospective customers deserve to know exactly what they may be getting into before trusting this company with their money.

MY STRONG ADVICE: DO NOT SEND THIS COMPANY YOUR MONEY.

Based on my personal experience, I cannot recommend Viola Milano under any circumstances. I will update this review if the company finally delivers the goods or refunds my payment.

I ordered some beautiful ties and a pocket square. My first order and won’t be the last. There was an issue with one of the ties but Laura dealt with my query incredibly quickly and within a few days I had a replacement. Great service so would highly recommend. Niall

good quality of silk beautiful pattern

I placed an order for two bespoke ties on 2 August. Before placing the order, I specifically told Viola Milano that I needed both ties delivered before 26 September. I was told that this timing was feasible provided that I placed the order promptly, which I did.

More than two months later, I have still received neither the ties nor any meaningful update regarding their status.

I contacted Viola Milano several times in September. On 25 September, customer service apologised for the delay and told me that my order had been escalated to their manager, Davide. I subsequently followed up again on 28 September, 30 September and 5 October.

I have received no response.

At this point, I do not even know whether the fabrics are available, whether the ties have entered production, or whether they will ever be shipped.

I completely understand that bespoke products can take time and that production delays can occur. What I find unacceptable is agreeing to a delivery date before taking the order and then, once that deadline has passed, failing to provide any information despite repeated requests.

I ordered a beautiful tie for my wedding but after receiving it, I realized I preferred the Grozza to the Fina. With only 2 weeks to spare they helped me with the return process and did me a favour to make sure I get my tie in time (Oct 17th).

Very much appreciate their flexibility and great customer service! Thank you!!

The Viola Milano warehouse sale has been going on for a while, and now and then I love looking at their ties and finding ones that really speak to me. I've ordered two ties and a pocket square (which I wear almost daily) already. The quality and the way the ties tie is exceptional; I really enjoy peeking at the interlining from time to time to appreciate the quality and craftsmanship.

My latest order was a knitted tie which unfortunately was no longer available. However, they quickly sent me an email and offered to compensate me with any tie of my choosing, which is great customer service and appreciation, honestly worth noting. I've chosen a beautiful cashmere tartan tie and am looking forward to its delivery.

I for sure recommend Viola Milano.
Thank you to the team for your exceptional work.

Sincerely,
a happy patron ^^

I had very high expectations and I was very thrilled to make my first order from Viola Milano. Once I got the ties, I was really impressed by the beauty and the quality of the silk and the crafmanship. I'd also like to thank Laura from Customer Success Team for being so kind and dedicated in solving a little shipment malfunction. I'll definitely set Viola among my favourites.