Wow how special did that gift look! Got a bottle for a 21st birthday gift and selected the black gift box and message option. Delivery was fast and secure. And the recipient was absolutely delighte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great prices. Prompt despatch and delivery. One glass in gift set was broken, better packaging would have prevented this. No replacement was available but was given a discount on original price whic... See more
I’ve been a customer to vipbottles.co.uk for a while now, I’m always happy to receive a notification from VipBottles. Seamless user friendly site and stress free payment and timely delivery 📦... See more
A great company that I have used time and time again. I have ordered for both personal and corporate use, and so far, I don't have a single complaint. Ordering is easy, the order always arrives quickl... See more
Company details
Written by the company
We are an online retailer specialising in offering a prestigious range of premium drinks. We deliver the finest and highly rated spirits and champagnes from around the world to your doorstep the very next day. Our values stem from the passion to source an exceptional range and provide a VIP Service for all our customers.
Contact info
Unit 4 Kingsley Business Park, LE8 0LE, Kibworth, United Kingdom
- info@vipbottles.co.uk
- www.vipbottles.co.uk
4.4
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garbage
Garbage, needed for an event on 14th May. Ordered 30th April. Chased 11th May, to be told ‘lost in transit, refund issued’.
Refund won’t hit my account in time to repurchase
May 11, 2026
Unprompted review
Reply from VIP Bottles
Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating this must have been, especially as the order was needed for an event on 14th May.
Unfortunately, the parcel was confirmed as lost in transit by the courier, which was outside of our control. As soon as this was identified, we processed the refund immediately on our side. Refunds can sometimes take a few working days to appear back in your account depending on your bank’s processing times.
We sincerely apologise for the inconvenience and disappointment caused.
Kind Regards,
VIP Team
Very good delivery
Very good delivery, cheap enough and exactly what it says on the bottle
May 1, 2026
Unprompted review
Super service with fast delivery and so…
Super service with fast delivery and so many products to chose from, plus great prices. Thank you 🙂
May 3, 2026
Unprompted review
First time I have used this company and…
First time I have used this company and won’t be the last.
Lots of choice , reasonably priced and swift delivery which came as informed .
Extremely impressed .. thank you VIP Bottles .
April 23, 2026
Unprompted review
Great choice of drinks and one of the…
Great choice of drinks and one of the few places I can get my Schweppes!
Such fast delivery too
March 26, 2026
Unprompted review
Package arrived with smashed bottles
Package arrived with smashed bottles. I emailed them and contacted via social media. No response, won’t be using again
March 4, 2026
Unprompted review
Reply from VIP Bottles
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your package arrived with damaged bottles, as this is certainly not the service we aim to provide.
Upon checking our ticketing system, we were unable to locate an email from you. However, we did receive your message on Instagram and our team has responded requesting photos of the damaged items so we can review the issue and offer a suitable resolution.
Please respond to our message when you can, and we will be more than happy to assist you further and resolve this matter as quickly as possible.
Kind Regards,
VIP Bottles Team
I thought this was too good to be…
I thought this was too good to be true!! Amazing prices and fantastic fast delivery service. I will be using this company so much in the future. Thanks so much 😆
March 28, 2026
Unprompted review
Next day delivery, even on standard delivery option.
Bottles received yesterday, thanks. Almost always next day delivery, even on the standard delivery option. Exceptionally fast dispatch & arrival. I will continue to order from here + they stock some of the best mixers that aren't available elsewhere. No protective bottle bags included for any glass orders, but I have never received anything damaged.
March 21, 2026
Unprompted review
I will NOT be using this site again
I will NOT be using this site again
Is this a joke? Write a review for the item j havent received?
I ordered this item 10 days ago. You promised 48hour delivery. Its not here, hasnt been collected by a courier.
I raised a complaint which also hasnt been answered.
This was supposed to be a gift. I ordered it well in time for the event, but you just have not delivered. Thanks for nothing
March 10, 2026
Unprompted review
Reply from VIP Bottles
Thank you for taking the time to leave your feedback.
We sincerely apologize for the delay and for the experience you’ve had. We always make sure orders are dispatched on time from our side, however delays once the parcel is with the courier are unfortunately beyond our control.
That said, we completely understand your frustration, especially as the item was meant to be a gift, and we’re very sorry this happened. This is not the level of service we aim to provide.
Kind Regards,
VIP Bottles Customer Support
Wine arrived as promised
Wine arrived as promised. Great communication. Will use again!
February 20, 2026
Unprompted review
Great prices and good service
Great prices. Prompt despatch and delivery.
One glass in gift set was broken, better packaging would have prevented this. No replacement was available but was given a discount on original price which was paid back straightaway.
Overall good service. Would use again and recommend.
February 12, 2026
Unprompted review
Top tier service and very fast…
Top tier service and very fast shipping. Whilst also being priced very competitively.
January 30, 2026
Unprompted review
Jack Rabbit Prosecco
Really pleased with the service I received and I will be back to buy again, thank you.
January 22, 2026
Unprompted review
Terrible Delivery - still hasn't arrived 8 weeks later!
Terrible service. Purchased end of November 2025 for Christmas and it's never arrived. I get sporadic emails from someone saying it will be delivered and it never has been.
November 27, 2025
Unprompted review
Reply from VIP Bottles
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the delivery issues you experienced, particularly as the order was placed at the end of November and was intended as a Christmas gift. We completely understand how disappointing and frustrating this must have been.
During the festive period, courier networks experience extremely high volumes, and unfortunately this can sometimes result in delays, misroutes, or delivery errors. While these issues occur once the parcel is in the courier’s network and are outside of our direct control, we fully appreciate that this does not lessen the inconvenience caused to you.
Please be assured that we are actively reviewing our delivery partners and internal processes to help reduce the likelihood of situations like this happening in the future.
Kind regards,
VIP Bottles Customer Support
They sent me the wrong order.
Needless to say I’m absolutely fuming. I bought my grandad (who’d just completed six weeks of intensive cancer treatment) a bottle of his favourite scotch whiskey, a gift box and a card that wished him well and reassured him that everyone in the family loved him. It was meant to be something nice, a thoughtful gift for a man with cancer, but what came to the door on the 14th of this month completely took the mick. Instead of the sentimental note, bottle of scotch and red gift box (which costs 6.99 by the way…), he instead received a bottle of Benedictine and a card saying ‘happy birthday Vicky x’!
I’ve since tried getting in touch with their customer services to resolve this issue on three separate occasions but I continue to get ignored time and time again.
Needless to say, I will never be purchasing a thing from ‘VIP bottles’ again and would strongly advise against procuring their services to anyone reading this.
January 14, 2026
Unprompted review
Reply from VIP Bottles
Thank you for sharing your feedback.
We sincerely apologise for the distress and disappointment caused by this mistake, particularly given the very special and personal nature of your order. This situation fell far short of the service we aim to provide, and we completely understand your frustration.
Please be assured that we keep improving to deliver an exceptional service.
Kind regards,
VIP Bottles Customer Support
Well it arrived
Well it arrived. Nothing else in the box in form of protecting the glass...just a bottle rolling around in an excessively sized box for the bottle in question. It is what it is i guess. Dont think I'll be back.
January 7, 2026
Unprompted review
Never arrived
Paid extra to ensure next day delivery as it was a Christmas gift. Never arrived. Then eventually 9 days later they delivered it to a neighbours house of which I can now not get the product. Not the companies fault but by looking at the other reviews they need to change there courier ASAP
December 23, 2025
Unprompted review
Reply from VIP Bottles
Hi,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the delivery issues you experienced, particularly as the order was intended as a Christmas gift.
During the festive period, courier networks experience extremely high volumes, and unfortunately this can result in delays or delivery errors such as parcels being left with neighbours. While these issues are outside of our direct control once a parcel is with the courier, we fully understand how frustrating this situation must have been.
Please be assured that we are actively reviewing our delivery partners and processes to help reduce issues like this in future.
Kind regards,
VIP Bottles Customer Support
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