Vipp Reviews 

Bought the V1 kitchen and have had problems with almost every part. The service with this company is the worst possible. They always refer to someone else as the problem. And use excuses when they have no one to blame. Tried to charge me $700 for replacements do not under any circumstances buy anything from this company

Vipp’s sustainability promise collapses when a €5 spare part fails

I own two pre‑2010 Vipp soap dispensers whose stainless‑steel bodies are still flawless. Only the pump heads need replacing - a small, simple part. Vipp confirmed that they no longer supply compatible pump heads for older models, effectively turning two perfectly functional premium products into waste.

For a brand that markets itself heavily on durability, repairability, and long‑term availability of spare parts, this is a serious breach of trust. A sustainable product is only sustainable if essential parts remain available. Otherwise, it’s just marketing.

Vipp even acknowledged that discontinuing spare parts “stands in contrast to their own ideals of longevity and repairability,” yet offered nothing beyond a 20% discount on new dispensers - essentially encouraging customers to discard working products and buy replacements.

If a premium brand cannot support a basic spare part for a product that should last decades, its sustainability promise is meaningless. And if Vipp considers a €5 pump head “too much effort” to support, it raises the question whether their entire durability narrative is simply a sales pitch rather than a principle.

I ordered Vipp knobs for my PITT gas burners after contacting the company directly. At no point was I asked whether I owned a Vipp kitchen — apparently a prerequisite — I was simply given a price, I paid, and received the items.
When I then asked for the technical specs to actually install what I'd paid for, I was told it had been a mistake to sell them to me and that they would no longer help. My money was taken, the product was useless, and I was left with nothing.
I replied to their last email. Complete silence.
To add insult to injury, as part of the same home renovation I also bought one of their expensive office chairs. That will be the last penny Vipp ever sees from me.
For a brand that charges premium prices and trades on a premium image, the customer service is an absolute disgrace. They made the mistake, I paid the price — literally. I hope it was worth it.

I have been a big fan of Vipp with trash cans in all sizes in both my apartment and summer cottage as well as two marble side tables.

After trying numerous couches, I opted for a 2- and 3- person chimney sofas. I ordered them January 9, 2026 via a dealer in Holbæk and they were to be delivered at Easter. Easter came and the sofas were not ready for delivery from Poland. Time and time again the delivery date was delayed. At long last they arrived in the beginning of June. When they were unpacked, it turned out that one of them was coffee brown rather than white even though the label on the box says it's a white sofa.

And now it turns out that the white two-seater doesn't exist. Vestergaard furniture shop in Holbæk has been helpful all along the way, but can't deliver non-existing products. I have given up. Waiting almost 6 months for 2 standard products is too long, but now asking me to wait once again is not an option. I will find another couch solution.

Unfortunately, I have not had a good experience with Vipp. I own several Vipp products and assumed that their furniture would be of equally high quality, so I ordered a coffee table directly from Vipp for more than €1,000.

Unfortunately, the tabletop does not fit into the frame. The pallet arrived covered in mold and is still sitting in my apartment to this day. I have contacted customer service several times, but so far no real solution has been found. They keep delaying the process and repeatedly ask the same questions.

I am being told to contact the dealer, but how am I supposed to do that when I purchased the table directly from them?

Disappointing Decline in Quality and Customer Service
I’ve been a loyal customer of VIPP for nearly 15 years, investing significantly in their products across my home spending close to $10k for bins and kitchenware to lighting and bathroom accessories. I’ve also recommended and gifted their products to friends and family, trusting in the brand’s reputation for great design, quality and durability.
Unfortunately, my recent experience has completely changed my perception.
I purchased three VIPP toilet brushes three years ago (approximately $300 each), expecting the same high standards I’ve come to rely on. Instead, all three have developed significant rust on the stainless steel handles, to the point one is deteriorating on the outside rusting through like a 30 year old car. Interestingly when I contacted VIPP customer service directly I was told that chlorine-based cleaners are the cause and that this is not covered under warranty. Given that many common toilet cleaning products contain some level of chlorine for proper sanitation, it seems unreasonable that a product at this price point is not designed to withstand such typical use.
The proposed solution—to purchase a replacement handle at cost —is, frankly, unbelievable and feels out of touch given the circumstances and cost of the product.
Additionally, being redirected to retailers to resolve related warranty issues instead of receiving direct support from the brand only added to the frustration. Seems like the brand has enough clients willing to spend significantly, they don’t care to lose a few. Sadly, this experience has ended my loyalty to VIPP.

My wife bought 2 soap pumps from Vipp. They cost a pretty heavy sum of money. We have had them for 3 years or so and they are leaking rust, the pump mechanism is full of mold and leaking black gunk. Talked to Vipps claims department and they basically said F U we have 2 years warranty. So DONT buy is my sugstion.

Extremely disappointing customer service – called a liar by VIPP

I have been a loyal VIPP customer for years. In my home, I own two VIPP toilet brushes, a large pedal bin, a hand soap pump, a soap dispenser, and a toothbrush holder — all from VIPP. Because I trusted their quality, I chose this brand again and again.

But after my recent experience, I am completely done.

I filed a complaint about my VIPP toilet brushes (over €200 each). I followed all maintenance instructions carefully, but the brushes still became damaged.

Instead of investigating or even asking to inspect the products, VIPP’s customer service simply said that what I described “could not be true.” In other words, they called me a liar.

No inspection. No fair review. No responsibility — just a hollow apology and the statement that I am a “valued customer.” That is not service. That is a slap in the face to anyone who believes in their brand.

It’s shocking to see how a so-called premium brand treats its customers. VIPP refuses to take responsibility and won’t even look into the issue.

I will never buy from VIPP again, and I will make sure others know how complaints are handled — without respect, without listening, and without any willingness to make things right.

I ordered a cabinet (more than 3000 euro's) and after 8 to 9 weeks of waiting they cancelled the order and stated they do not make the product, only with drilled holes in it for hinghes for doors.

So they made me wait 9 weeks and then just cancell!
I find this untrustworthy and they seemed not at all concerned.

This is not right.

Vipp kitchen tap is awesome. Stylish and well made. It will see me out 😅

We have a soapdispenser. The plastic between the pump and the soapcontainer was broken. I contacted Wipp, and they said that it should not look like that. few days later I received at complete new pump, and it works perfect again. Fantastic service, exelent product.

I'm very surprised to see so many negative reviews. We got a Vipp V1 kitchen last year and two bathrooms plus plenty of incidentals. The customer service could not have been better, pleasant and responsive, and about once a week I stop what I'm doing to just appreciate how functional and beautiful my kitchen is. Side note, I highly recommend the drinking glasses-- they are a pleasure to use. Also love the sconces and lamps. It's the true that the soap dispensers aren't as good as the rest of the stuff, but that's the only negative I can think of and still I would give six stars if I could.

After many years of worthy service our Vipp kettle kettle sadly died. I took it apart, and discovered an internal element had worn out. We contacted Vipp and they sent this out a replacement part free of charge.

Very happy to have it up and running again, thank you so much to Vipp for their after sales care.

Great customer service: Prompt & Personal. Combined with great quality products totally worth the premium price imho.

Soap dispenser: High price, rusty, lousy service with promises that cannot be fulfilled. I no not trust then anymore!

I am writing regarding the Vipp Bathroom and Kitchen taps I have purchased . The US customer support is horrendous not helpful regarding the taps that we purchased ( we bought 3).
As you may know, the US standards in kitchen and bathroom connections are usually 3/8 or 1/2 inch pipe threading. Your Vipp connectors from your faucets use a metric system. The tap do come with an adapter but on one end, the adapter fits your Vipp connection but the other end is a still hollow tube. I had my plumber and a plumbing specialist look into how to connect your system to the standard US plumbing system. We order a special 1/2 pipe thread to 3/8 inch compression fitting to make the product fit the standard US plumbing. This took a lot of effort on my plumbers time and the biggest plumbing specialty store we have in our state. We love the high quality of your product but the poor support we received really made this a terrible experience.

Great product and mostly amazing customer service. The warranty of 10 years is very much respected. Thanks you!

Limited Functionality and Poor Service

We bought a vipp kitchen v1 because we liked the design.

However, it turned out to be mediocre at best in terms of quality, functionality and also service. Despite the fact that our kitchen is quite large, the selection of appliances is so limited that it hardly seems useful for the everyday life of a family.

As a result, the dealer made some serious mistakes right from the planning stage. The obvious mistakes that became apparent after the installation were partly admitted by vipp, but their correction was refused with the remark that the deviation was still within the self-defined tolerance.

At the same time, the cooperation between vipp and its own authorized dealers seems to be difficult - in any case, our dealer could not offer us any solutions even after several weeks, (allegedly) because vipp does not support its own contractual partners.

Vipp would like to play in the „premiere league“ regarding functionality and service, but it seems is at best in the middle league. If you still have to choose, I would strongly recommend you to seriously looking for the „usual alternatives“, which you will hopefully find more enjoyable.

Bought 8 VIPP chairs from a danish reseller that later went out of business. Made a claim 14 months later for all 8 chairs due to some minor issues directly to VIPP company. VIPP shipped 8 new chairs within a couple of weeks free of charge and without any fuss at all. Very positive attitude from customer service all the way.

I have been using Vipp products for a couple of years now and I am really impressed of the functionality, quality and durability of the objects. You can really see that a lot of thought has been put in every item.
What I want to stress out here is the excellent customer service, which I have contacted twice so far. You always get a fast and competent answer. Furthermore they not only try but they also solve your problem. E.g. in my last case I had a problem with a distributor (he stopped answering my mails concerning a quality issue). The Vipp customer service was so kind to replace the items in question. Once again thank you very much! Keep up the good work.