Virgin Vacations 

We recently booked a trip with Virgin to go to Orlando for 2 weeks. The flights were great, I was really pleased with Virgin Atlantic as an airline, much better than the American airline alternatives. The accommodation was satisfactory and close to attractions as promised. We had to change hotel room during our stay due to noise but the hotel were very understanding and gave us an upgrade for the inconvenience. Would recommend all round.

I signed up earlier this year Feb 2022 and took a deal at only $1,000.00 Unfortunately there is nothing I have been able to use and now their link no longer works. Do not join any of these travel clubs. They all promise a huge discount but never deliver.

I wroteon here a while back about a holiday in Barbados with Virgin the hotel is a The Colony Club in Barbados, when I arrived home I had ring worm, I am sure from the dirty pool, but obviously I couldn’t prove it, they gave me 15,000 air miles for my complain about this hotel, but I’m still suffering from ring worm, just where I plashed water as I do not swim. Has anyone else had a problem with this Hotel The Colony. I now have to go to the doctor. I travel with Virgin Atlantic all the time to see my son in America no problem. My first experience with a holiday dreadful, the hotel had just been taken over by The Marriott Group, let’s hope the improve it.

Total fraud attended there 2 hour seminar with the promise to receive gift I got a call that I never attended the seminar. They were asking for 4k in advance and $129 annual fee. That was never explained prior to the appointment I didn’t want to pay anything in advance so I told them that don’t like the deal. While booing the seminar the guys said no purchase necessary but it was a lie. I am glad I didn’t purchase anything from them. Pease don’t waist your time and attend their seminar

Worst vacation ever, and it is only the first day! Nothing about the vacation pacakge is as advertised or expected. In brief, so far, we had no seat assignments for our family of three and had to pay additional funds to purchase three seats together. Called Virgin before the trip to request help with getting seat assignments, but they could not help and blamed the airlines. I called the airline (American) and they explained that since I booked through a 3rd party, they could help, but there will be a charge of $50 per passenger plus an up charge of $70 per seat. Just landed in Shannon, Ireland at 8:20 AM, very excited to get going on our once in a life-time vacation and guess what, another Virgin special! Our car rental was booked by Virgin for an 11:00 AM pick-up. Who books car rentals by the hour?! So, here we are enjoying the first half day of our vacation in the Shannon Airport. What was advertised and billed as a 7 day vacation has tuned out to be 2 days traveling, one day spent at the airport, for a net of 4 days, and we are only starting! More to follow...

Amazing price for our 10 day trip to Ireland. Easy to book and not one issue with our travel. Hotels all exceeded my expectations. Customer service called to verify changes I had made and were great to deal with. Especially great if you can be flexible with your trip plans to get the best price- but also great to deal with if you have specific requests. Will definitely book our next trip through Virgin Vacations!

London Paris and Rome, great trip for a great value! i would encourage you to review the hotels online, the hotel in London was subpar so I know in the future to pay attention to the reviews while booking.

I love booking with Virgin Vacations and would recommend them to others!

We have gone on two independent trips and loved both. The arrangements were done in an organized and professional manner and the hotels were excellent. We will definitely travel with Virgin vacations again.

Always friendly and easy to work with. When I had to cancel and reschedule a last minute trip, they made sure Everything was taken care of. They make vacation planning less stressful so you can spend more time enjoying your trip.

We traveled to Ireland before Christmas using Virgin Vacations. Unfortunately, while in Ireland, my husband and I both came down with the flu and upper respiratory infections. We were very ill and the doctor we saw in Dublin, advised us to postpone our flights. I attempted to call my agent,Lakiya, at Virgin to ask for her advice on the best way to facilitate this rescheduling. Her outgoing message said that she was in the office that day and would return my call that day She never called me back. I called the airline directly and spoke to several different people who told me that there was nothing they could do because Virgin had booked the flights. I called the general Virgin Vacation number and a woman named, Jean answered. She asked if she could call me back tomorrow and I told her that wouldn't work since our flights were scheduled for early the next morning and we needed to reschedule them. Without a word, she abruptly hung up on me. With no other options, I cancelled our flights and booked new ones for a few days in the future. This ended up costing me more than our entire vacation had cost. I can't help but believe that if someone at Virgin had cared to help me, this could have been done in a much simpler and much less expensive manner.
I should have believed all of the reviews that say, once Virgin has your money, they're done with you. In fact, a few weeks before we left home, and after I had paid for our trip in full, I called my agent at Virgin with a question. She said that she would call me back in 10 minutes, She never called back.
My advice is USE GATE 1! This is the company that Virgin uses anyway. That way you can avoid the disrespect, rudeness and complete absence
of customer service you"ll be subjected to from Virgin Vacations. Virgin turned a situation, which a professional could have easily handled, into a nightmare.

We always appreciate the choices and options Virgin gives in it's travel suggestions.

Have used them multiple times for travel to places I did not know, and never disappointed.

When needed the staff who take calls are always very accomodating and help as much as they can.

I recommend them all the time.

I haven't taken my trip yet and I am already dis-satisfied with the customer service. I mis-spelled my daughter's middle name and I tried several times to change her name on line by following the procedures listed, before the trip was paid for. Her name still wasn't changed after several attempts so I called customer service. They wanted to charge me $50 because the airline tickets were already issued. How can this be when I hadn't even paid for it yet? Finally, I am told the tickets "were just in the que and not issued yet" so that I can re-book the flights under market price and then pay the difference. This came to $5.00 which is better than $50. After an hour on the phone trying to change the tickets I am told that this can't be done because United Airlines is false advertising their available flights. So, I am back to $50 to change the name. Finally, I break down and say I will pay them the following week to change the name and I want to make certain it will only be $50. Uhhh... no. Now, if I wait too long the fee will go up. That's twice I have caught the customer service rep in a lie. We come to an agreement that VV will place a hold on the travel documents until next Thursday when I can pay them the $50 and there will be no additional charges. I check my e-mail this morning and what do I have? An e-mail stating my travel documents are ready and of course, the name is mis-spelled. That's going to be a fun phone call and you know they are going to try and charge me more than the $50. Update 2/20/18 - I called United Airlines after the fiasco with VV and United Airlines created an inter office type memo that would follow all my flights indicating the incorrect middle name. I trusted UA to do this more than VV. I also filed a complaint with the Better Business Bureau. It was that complaint I think that led them to correct the spelling of my daughter's middle name with no cost to myself. I know the BBB sent them a copy of my complaint and VV has responded. The travel documents are now correct. I only wish Virgin Vacations had taken the initiative to correct the mistake before it got to the point where I am dis-satisfied with their service and hesitant to travel with them. If they respond so negatively to something so easy to correct as a middle name (before the travel documents were issued) then I can imagine how they will respond when there is a true emergency.

Excellent Customer Service and Staff so Friendly and Professional

I haven't even gone on my trip yet and I am already having problems. I booked a dream vacation to take my mom on a 9 day essential Italy trip. I built the trip and added two excursions on my trip, air, travel insurance, all of it. I paid my half deposit up front and thought everything was good to go. Get on my account and don't see the two excusursions. So I call and was told they somehow didn't get added. Ok let's get them added, oh and by the way ma'am that bumps you up to another insurance bracket so I need another $30 per person right now to cover the uptick. Really???? Thanks for the great customer service Virgin!!! Not. I do not leave for 6 months and already the problems have started. ☹️

We just came back from a 7 day trip to Buenos Aires that we booked through Virgin. I must say, this was a great little trip. Everything went flawlessly. No surprises, no problems of any kind. We had a wonderful time. If there was one moment of stress it was that we only had an hour to make our connecting flight in Atlanta. Our incoming flight was running late so when we deplaned at Hartsfield we had to sprint across four concourses. We made our flight to Buenos Aires in the 'final boarding' stage.

We would definitely consider a Virgin package for our next trip. We're thinking about going to Costa Rica next.

One final note: Virgin Vacations is not in any way connected to Virgin Airlines. Just thought you should know.

Great customer service whenever I had to call with a question. Only con for me was the inability to make changes to hotels or train bookings without incurring a change fee.

Fabulous vacation to Ireland. Took care of us completely. Absolutely wonderful. Entire trip was just great, could not have been happier.

I do not think that there is a better price vs value relationship in the world of tours and vacation than virgin vacations