I needed to find a unique gift for a friend. I came across Virgin Gifts online. I loved the variety of experience gifts that are available. I’m only giving 4 stars instead of 5 because, the email deli... See more
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I appreciate the representative taking the time to get the information I needed to use my birthday gift cards. He was very professional and patient with me. The link open up to virgin voyages gift... See more
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Im excited to give this gift, but I wish there was a more transparent way to book dates.if I could select dates, id be happy to travel to that available location. Or choose an adventure with more avai... See more
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The offers are amazing on Virgin Gifts. Also, the support team is very prompt in resolving your request. Lufti helped me with my bookings, and she was very prompt, friendly, and transparent in her... See more
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Company details
Written by the company
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Written by the company
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contact info
United Kingdom
- info@virgingifts.com
- virgingifts.com
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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I was unable to use the tickets today
I was unable to use the tickets today.
There's no number to call and nowhere to cancel the order.
June 26, 2026
Reply from Virgin Gifts
We're sorry to hear you were unable to book the Meow Wolf’s Omega Mart General Admission experience as planned, Lorena.
Whilst it is a shame you have had to have your voucher refunded and that the experience did not work out for you on this occasion, but we do hope we can do better for you next time and be given a second chance - Chantelle.
I originally purchased the experience…
I originally purchased the experience and later came to realize that the dates I needed for it weren’t available. They mentioned that I’d be able to get a refund without an issue so I requested one. Was then met with a very attentive and communicative text exchange where a rep was able to schedule me for the time I needed rather a refund. Very happy with my outcome.
June 23, 2026
Unprompted review
Reply from Virgin Gifts
We're glad we could help turn things around and find a time that worked for you instead of processing a refund. 💖
Our team is always happy to go the extra mile, and it's wonderful to hear that the attentive communication made a difference.
We hope you have an amazing experience, Jennifer. 🎉
Chantelle - 🌟🌟🌟🌟🌟
Reply from Virgin Gifts
Nothing beats the joy of grabbing a fab deal, right? 🎉
We hope you have a fantastic experience. 💖
Chantelle - 🌟🌟🌟🌟
Not all easy peasy
Buying was a breeze. Booking… there’s no availability. Dates should be shown at selling point, not after.
Contacted CS- Lufti was great and contacted me when the platform was ready to book.
June 21, 2026
Reply from Virgin Gifts
We’re really sorry to hear about the trouble you’ve had while trying to book your experience Christine, and for any inconvenience this has caused.
Thank you for bringing this to our attention - we’ve flagged this to the relevant team!
We’re hopeful this will be fixed very soon, so you and other customers can get booked in, without any further hassle.
Thanks so much for your patience and understanding - Chantelle.
My husband is thrilled with his…
My husband is thrilled with his helicopter flying experience.
June 16, 2026
Reply from Virgin Gifts
We're delighted to hear that your husband is thrilled with his helicopter flying experience. 🚁
We hope it's a memorable day! 🎉
Chantelle - 🌟🌟🌟🌟🌟
Midway couldn’t take the voucher
Midway couldn’t take the voucher. Sent me to another window. They couldn’t figure out the voucher on my phone. Said I had to open an account. I said “Account for what?” They said not their responsibility.
Bottom line I had to buy another 2 tickets.
June 22, 2026
Reply from Virgin Gifts
We're so sorry for the hassle this caused and that you ended up having to buy tickets on the day – that's not the experience we wanted for you.
For future visits, vouchers can't be used as admission tickets on the day and need to be booked in advance. Once you've created an account with us and registered your voucher, you can make an online booking in just a few minutes and for the USS Midway Museum experience you'd then receive QR codes ready to be scanned at entry.
Please be assured, we have reached out via email today, to assist you further - Chantelle.
Cannot redeem my voucher!!!!!
June 21, 2026
Reply from Virgin Gifts
We’re really sorry you’re having trouble redeeming your vouchers Julie, and for the inconvenience caused by this.
Having looked into the three vouchers, it does appear these were registered June 21, 2026.
You should be able to book them here - https://www.virgingifts.com/core/user/login#/login
However, if you run into any trouble, please let our Customer Service Team know, who will be happy to help - https://www.virgingifts.com/page/contact
There were no dates available with…
There were no dates available with these tickets until July even though I was able to get them from another site and still book for the same day
June 19, 2026
Reply from Virgin Gifts
We’ve taken a quick look into this for you and can see that there is availability in June.
We’re really sorry this wasn’t showing when you were trying to make your booking Sean, and for any inconvenience this may have caused.
If you do need any help with your voucher, please let our Customer Service Team know, who will be happy to help - https://www.virgingifts.com/page/contact
Blind booking dates is tricky.
Im excited to give this gift, but I wish there was a more transparent way to book dates.if I could select dates, id be happy to travel to that available location. Or choose an adventure with more availability. Blind booking is difficult to plan around. Anyhoo, I hope it goes well for us in September 2026.
June 21, 2026
Reply from Virgin Gifts
We’re glad you’re excited to give the gift, and we completely understand your thoughts on booking flexibility.
Being able to plan ahead, would definitely make things easier, and your feedback is really helpful for us to improve the experience.
We hope everything goes perfectly for your experience in September 2026 - Chantelle.
I ordered 2 gifts and charged visa it…
I ordered 2 gifts and charged visa it was decllined then I ok'd thru visa but before that I charge amex and it shows that. I need a refund on visa and amex I need a voucher
Thanks you -it is for the helicopter lesson because the code does not work
June 21, 2026
Reply from Virgin Gifts
We're sorry to hear of the issues you experienced at the checkout Louis, and for the inconvenience caused.
Please be assured, we've started processing the refund for you, which will go back to the original account used. It usually appears within a few days, but please allow up to 5–7 days for it to show on your account.
Refund amount: $225
We hope this helps - Chantelle.
Never received my voucher despite…
Never received my voucher despite claims of an instant digital delivery. On an important date such as Father’s Day, this was quite a disappointment and a huge cause of stress for my family. The website failed us so many times, not sending me the email to reset my password. I kept getting rerouted to pages that don’t help. Me and my sister tried getting the vouchers and now we’re out $500 with no experience and tons of stress. Horrible horrible experience.
June 21, 2026
Reply from Virgin Gifts
We're really sorry to hear about the stress and disappointment this caused, especially on a special occasion like Father’s Day. That’s absolutely not the experience we want anyone to have, and we can completely understand how frustrating it must have been trying to access your voucher and being let down by the system and password issues.
Please be assured, we've resent both your order confirmation and E-Voucher, and would kindly recommend checking your inbox, junk and spam folders.
The voucher can now be registered by the recipient, here - https://www.virgingifts.com/redemption/registration#/
We hope that does the trick - Chantelle.
Reply from Virgin Gifts
A happy customer = a happy Virgin Gifts team! 🤗
We hope to help you create many more amazing memories! 🎉
Chantelle - ⭐⭐⭐⭐⭐
You next adventure is just around the corner, discover it before you get there!
Don’t deprive yourself of the opportunity to take ‘the road not taken’.
There are so many once in a lifetime experiences out there just waiting on you.
Virgin Gifts provides a bucket full of those opportunities for you to reach in and grab one or two or three of them.
So many activities to choose from just about everywhere.
One thing I really like is that the vouchers never expire before you get to use them. That is so great for many of those unforeseen last minute changes of plans that happen every now and then.
Customer service was top notch!
Associates Mary-Ann and Lufti were able to help me with all my concerns and questions. They were very quick to respond to my inquiries.
Both friendly and knowledgeable, they made my experience at Virgin Gifts even better.
Virgin Gifts is definitely a great site to search for great deals on activities and to pre-search a destination to discover really cool activities while both planning and/or during a trip.
Thank you!
May 14, 2026
Unprompted review
Reply from Virgin Gifts
We’re thrilled to hear you’re enjoying discovering so many once in a lifetime experiences with us, and that the flexibility of our vouchers has been helpful for your plans. 💖
It’s also wonderful to hear your kind words about our customer service team, and we’ll be sure to pass your thanks on to Mary-Ann and Lufti, who will be delighted to know they made such a positive impact on your experience. 🤗
Chantelle - 🌟🌟🌟🌟🌟
Reply from Virgin Gifts
We are so sorry to hear the E-Voucher hasn’t come through yet Yelena - it’s usually zipping into inboxes within minutes!
We've resent both your order confirmation and E-Voucher, and would kindly recommend checking your inbox, junk and spam folders.
We hope that does the trick - Chantelle.
Said I had to book 24 in advance
Said I had to book 24 in advance, so I tried but it's not literally 24 hrs, tried to make a reservation 25hrs and 26 hrs in advance
June 20, 2026
Reply from Virgin Gifts
Thank you for your feedback, and we're really sorry for the disappointment caused on this occasion, Lily.
We’re aware of the booking issue and the impact it can have on the customer experience, and we want to assure you that we’re currently reviewing the process to identify ways we can improve it going forward.
We do hope you can still secure a booking as planned. However, if you do need any help, please let our Customer Service Team know, who will be happy to help - https://www.virgingifts.com/page/contact
Customer service takes way too long
Customer service takes way too long. Waited a week to get confirmation and when that didn’t happen I had to reach out for follow up. Rebooking was horrible since they wouldn’t give me the 20% from the original booking even thought they weren’t able to fulfill it. Still waiting on a refund.
June 13, 2026
Reply from Virgin Gifts
Thank you for taking the time to share your feedback Silverio, and we're really sorry for the delays and frustration you’ve experienced.
That’s certainly not the level of service we aim to provide, especially when it comes to confirmations, rebooking, and refunds.
We can see the refund was processed on the 18th June 2026, and it usually appears within a few days, but please allow up to 5–7 days for it to show on your account - Chantelle.
Site keeps crashing!
The site looks great and the deals are spot on! But the site keeps crashing! I have to reload multiple times each page in order to read through details of the offers.
June 19, 2026
Reply from Virgin Gifts
We’re glad you thought the website looked great Lauren, and found the deals to be spot on!
However, we're really sorry about the crashing issue though - that’s definitely not the experience we want for you.
We appreciate you flagging it, and we’ll get this looked into, to ensure everything runs smoothly.
We hope you enjoy your upcoming experience on July 01, 2026 - Chantelle.
Reply from Virgin Gifts
Quick and easy, is what an online shopping experience should be! 🛒
Thanks so much for shopping with us Phyllis, and we hope the experience is enjoyed. 🎉
Chantelle - ⭐⭐⭐⭐⭐
Did not receive voucher in email and…
Did not receive voucher in email and customer service wasn’t responsive
June 18, 2026
Reply from Virgin Gifts
We are so sorry to hear the E-Voucher hasn’t come through yet Ronald - it’s usually zipping into inboxes within minutes!
We've resent both your order confirmation and E-Voucher, and would kindly recommend checking your inbox, junk and spam folders.
We hope that does the trick - Chantelle.
I ordered a voucher for a place that is permanently closed
I ordered a voucher for a establishment that is permanently closed
June 18, 2026
Reply from Virgin Gifts
We're truly sorry to hear of the troubles had with your booking for the Romantic BierBath Spa Experience with Drinks.
Please be assured, Kevonna, that our team is currently working hard to secure a booking for you and is also on hand to assist with an exchange should that become necessary - Chantelle.
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