Qatar: Corrupt government owned airline and airport
Family of 5 with 3 children, pre-booked extra leg room seats and so that we could be together… Our seats were reallocated to a Qatari group as we transited through Doha airport. We ended up with seats spread across the entire length of the aircraft, nowhere near each other, in breach of Civil Aviation Authority recommendations with regards to seat allocation for children. Our 13 year old (who’s afraid of flying) was physically sick with the stress caused, and to us as parents worried that if something happened there was no way we could have taken care of our 3 children. Total lack of interest, no customer care, no customer service, no attempt to improve the situation, then lies and fabrication of reasons when we complained at the gate, onboard and afterwards to their customer care team. First they claimed the aircraft had been changed - total lie, then that our seats were changed for operational reasons - total lie, and then best of all claiming we had missed our flight and had been put on a different plane - total joke. Bribery most likely reason for the Qatari group in our seats. Will never ever use this airline again. You should absolutely avoid this corrupt airline, and do not go anywhere near Doha airport. Be warned… they do not care about you, they only care about Qataris who bribe airline staff. PS because we complained, we never got a refund for the extra leg room seats… how low can it get?