We ordered branded bags for my company and they turned out better than expected! We had a printing issue with pens that had a logo on it and VistaPrint gave us a store credit which we will put towards... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted vistaprint to inquire about business cards that someone had gotten for me. I was unable to locate the order but l talked with a representative named John Clemente who helped me with gettin... See more
Company replied
Originally, I wanted a simple, plain card. The Universe was working for me because when I spoke with Aisha, she designed a humanitarian business card that blew me away. It looks magnificent and I ca... See more
Company replied
I had placed an order for business cards, but received a last minute edit request by my client. I thought I was going to have to cancel the order and get a refund, upload the new artwork, and reorder... See more
Company replied
Company details
- Digital Printing Service
- Business to Business Service
- e-Commerce Service
- Graphic Designer
- Prints and Signs Store
- Promotional Item Store
Written by the company
VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.
There's no business like your business.
Written by the company
- At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.
Contact info
United States
- 1.866.207.4955
- www.vistaprint.com
4.5
Excellent
7K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
John Reines was great
John Reines was great, they helped me immedately and smoothly!
June 9, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again.
Marvelous
I have had a wonderful experience this evening. I appreciated the help and kind remarks. Thanks for everything.
June 8, 2026
Unprompted review
I Highly Recommend
I ordered 2 sets of business card, but when i received them I was not happy. But thanks to Christian Zoe who corrected the issue in a timely manner and walked me through the entire process with professionalism and resolved my issue in a timely manner. I appreciate the time he took to listen to my concerns and made sure I was satisfied with the the results. Thanks Christian Zoe
June 7, 2026
Unprompted review
always great
from business cards, to shirts, and personal projects, I've used vista print multiple times and have loved the help and products.
June 8, 2026
Unprompted review
Online my font looked really good but…
Online my font looked really good but when the cards came in they were too small but with the team of Vistaprint they were able to take care of it and fix it and send me new ones
June 8, 2026
Unprompted review
perhaps this was the easiest chat I…
perhaps this was the easiest chat I have participated in. Maya was knowledgeable, courteous, patient, and professional. She helped to relieve my anxiety about my design as her feedback regarding my work was extremely encouraging. Thank you, Maya!
June 3, 2026
Unprompted review
Reply from VistaPrint USA
Thanks for your wonderful review submission. We're delighted to hear that our care team made your experience such a positive one. Providing knowledgeable, courteous, and professional support is what we strive for, and it's especially rewarding to know that our care team was able to ease your concerns and give you confidence in your design. We appreciate your continued support and look forward to providing any product or design-related assistance needed with future products of interest.
Exceptional Customer Service
The representative, Charlie, was extremely helpful and friendly. I am highly pleased after working with my designer today.
June 8, 2026
Unprompted review
Reply from VistaPrint USA
We're delighted to hear that Charlie provided such helpful and friendly service and that you had a positive experience working with your designer. We'll be sure to share your kind words with Charlie and the team. Feedback like this means a great deal to us, and we're thrilled to know that your experience left such a positive impression.
I made a mistake on my order and…
I made a mistake on my order and reached out to VistaPrint to see if it could be corrected. I spoke with Jeseemei R., and they went above and beyond VistaPrint's responsibility to help me correct my mistake.
I will continue to use VistaPrint as my go-to source for all my printing needs, and I can't recommend them highly enough. What wonderful customer service!
Thanks again, Jeseemei. VistaPrint, you have a customer for life.
June 8, 2026
Unprompted review
Reply from VistaPrint USA
We’re delighted to hear that Jeseemei was able to go above and beyond to assist you in correcting your order and that you had such a positive experience with our Customer Service team. It truly means a lot to know that we’ve earned your continued trust, and we’re grateful to have you as a valued customer for life. We’ll be sure to share your kind words with Jeseemei and the team.
My Tragic Design Flaw
I made a tragic design flaw and the font on my printed business cards was too tiny to read. I connected with Leinad from the Customer Service team and requested a reprint if possible. I received prompt, high-quality support and was able to upload a corrected design to fix the issues. In Leinad's absence, Ken continued the support as I shared my updated design. Both were extremely polite, responsive, and helpful. Thank you, VistaPrint, Leinad, and Ken!
May 28, 2026
Unprompted review
Reply from VistaPrint USA
We're delighted to hear that Leinad and Ken were able to assist you in correcting the design issue and that you received prompt, high-quality support throughout the process. It's wonderful to know that their responsiveness, professionalism, and willingness to help made a positive difference. We'll be sure to share your kind words with both team members.
I ordered my business cards on may 12th…
I ordered my business cards on may 12th and the estimate delivery was may 26th but now it’s June 8th and I have no update or business cards. The service is terrible.
May 12, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for reaching out, and we sincerely apologize for the delay and the frustration this has caused. We understand how important your business cards are, especially with the original estimated delivery date of May 26th now passed without any update or delivery. This is not the experience we aim to provide, and we regret the inconvenience caused. To investigate this further and provide a resolution as quickly as possible, we kindly ask that you include your order number and the email address used for the purchase in your review or response. We appreciate your patience and the opportunity to make this right.
Fixed with Chat
my issues were handled using the chat function perfectly. I was very pleased.
June 7, 2026
Unprompted review
Reply from VistaPrint USA
It’s great to hear that our support team made your experience easier during a critical moment. We’re always here to help.
I discovered my order was being shipped…
I discovered my order was being shipped to an incorrect address. Spoke with agent Angel and she was able to get me a credit to replace the entire order. VistaPrint has a customer for life! They really saved me some confusion and heartache. My small business really appreciates that.
June 7, 2026
Unprompted review
Reply from VistaPrint USA
We’re delighted to know that our support team delivered the level of service you were expecting. Thank you for choosing us for your printing needs.
Anna at the online customer service…
Anna at the online customer service chat got my issue resolved within minutes. Extremely helpful and answered every question I asked and even ones I didn’t even think to ask. Cannot speak highly enough of my experience.
June 6, 2026
Unprompted review
Reply from VistaPrint USA
Thank you for sharing your feedback on your recent order. We are delighted to hear that Anna from our online customer service chat was able to resolve your issue within minutes. It is wonderful to know that she provided extremely helpful support, answered all of your questions, and even anticipated ones you had not thought to ask.
Your comments will be shared with our team to recognize Anna’s excellent service and to reinforce the importance of delivering responsive and proactive support to every customer.
We truly appreciate your kind words and the trust you place in VistaPrint. Thank you again for highlighting your positive experience, and we look forward to continuing to serve you with the same quality, care, and reliability in your future orders.
Customer service is A-1
Customer service is A-1 (Mr. Keith) VistaPrint cares about the quality of their products and services they provide. Thank You
June 6, 2026
Unprompted review
Reply from VistaPrint USA
We are delighted that our support team could assist you efficiently and with care, and we look forward to working with you again.
Customer Order Error
John helped me with something I forgot to add in the flyer I created. John was efficient and professional. Thanks for your help John!
June 6, 2026
Unprompted review
Reply from VistaPrint USA
It’s fantastic to hear that our team was able to assist you promptly and professionally. Thank you for your kind words.
Mikaela Karill was wonderful
Mikaela Karill was wonderful. She helped me when no one else would.
June 6, 2026
Unprompted review
Reply from VistaPrint USA
We’re delighted that our customer care team could offer the assistance you needed with such care and efficiency.
Mediea G was such a big help!
I love ordering from vista print because everything always looks so professional and the quality is great. I had an issue with one of my orders so I reached out via their chat option.
Mediea G not only resolved my issue but she offered an option to get my product to me as fast as possible. She also personalized the connection- which is incredibly hard to do through chat. But I left feeling really good about my interaction with her.
June 5, 2026
Unprompted review
Reply from VistaPrint USA
It’s fantastic to know that our support team’s responsiveness and professionalism stood out. Your business and support are highly appreciated.
Their Photo book software is hands down the best…
Their software is hands down the best and easiest software to use for making photo books. Their shuffle button to arrange photos on a page, does not crop photos or try putting horizontal pictures into vertical spots. It is amazing! Also their customer service always goes above and beyond! I appreciate their help each time I reach out!
June 5, 2026
Unprompted review
Reply from VistaPrint USA
We are grateful for your continued trust and happy to hear our support team has consistently delivered excellent service.
Jackie was 10/10
Jackie was 10/10. My original cards weren’t exactly as expected and I was able to connect with her, then them corrected and shipped out. I couldn’t be happier!
June 5, 2026
Unprompted review
Reply from VistaPrint USA
It’s great to know that our team’s assistance was both efficient and helpful. We always strive to provide a positive and reassuring experience.
Winayza Yasmin M was fantastic
Winayza Yasmin M was fantastic, saw things that needed to be corrected and he fixed other issues. One of the best chat experiences that I've had.
June 5, 2026
Unprompted review
Reply from VistaPrint USA
We are thrilled to hear that our support team was able to assist you promptly and with care. Your satisfaction is primary concern.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.