i made two orders on vivich around november and i got my orders end of january! My orders took a very long time which is completely unacceptable. After contacting them myself they told me that one if... See more
Company replied
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Hello , l ordered my first order in 15 March and I haven’t received anything or any email to tell me the delivery date . Thank you
Company replied
Item did not match photo! The fabric is way cheaper than photos and the price is over for that dress I bought! I will not order again but the delivery was fast.
Company replied
Disappointed with the quality of their Abaya. I have bought 3 abayas previously. Those were nice and exactly as like the photos. But this one looks so cheap, not similar as picture. Also the inner wa... See more
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Company details
Written by the company
Middle Eastern Style Guide 👑 Discover more Middle Eastern women’s fashion styles
Contact info
2.2
Poor
57 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Refunds are not guaranteed, despite what the website says!
I bought two dresses after ensuring through the website that I can return the dresses. After one dress did not have the same quality as the website showed, I requested a return and they said they do not offer returns because of personal preference (ie. the quality is my issue and not theirs). They instead offered me a 30% refund and when I told them I wanted a 100% refund as their website stated, they ghosted and haven't responded to me in weeks. Definitely don't order from them!
October 21, 2026
Unprompted review
Reply from Vivich
Dear Raian,
We sincerely apologize that the quality of the dress failed to meet your expectations.
We would like to clarify that we did not inform you that return was unavailable in our correspondence. The partial refund offer from our support team was only one alternative solution, and we also mentioned that returning the item remained an option for you. Please check our earlier emails to confirm this information.
We are sorry for any confusion and inconvenience brought by the delayed reply. Our customer service team has sent full return details in the most recent email. If you still want to return the dress, please check your inbox and complete the return process accordingly.
Please feel free to reach out to us if you have further questions.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
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I have just placed my order i hope i…
I have just placed my order i hope i get the right items and get the items ontime.
I have read all the feedback now im a bit stressed about the items and the delivery time.
October 26, 2026
Unprompted review
Reply from Vivich
Hi,
Thank you for your order! We will do our best to make sure your items arrive correctly and on time. Please reach out to us anytime if you need help.
Vivichofficial Team
Reply from Vivich
Hi,
So glad to hear you love your outfit! Thank you so much for your lovely feedback. Hope you enjoy wearing it.
Vivichofficial Team
The company was so honest about whether…
The company was so honest about whether they could delivery or not by the date I needed, the dress was great too, got so many compliments
August 26, 2026
Unprompted review
Reply from Vivich
Hi,
Thank you for your lovely review! We’re glad we could be transparent about delivery timelines for you. We appreciate your support.
Vivichofficial Team
Very disappointed
Title: Very disappointed – actual dress looks nothing like the advertised quality
I’m extremely disappointed with my purchase from VIVICH. I ordered this dress because it looked beautiful, elegant and high quality in the photos on their website.
Unfortunately, what I received was very different from what I expected based on the advertisement. The actual dress looks and feels much lower quality, the fit is completely different, and the dress is excessively long on me.
I have photos showing the dress advertised on their website compared with the actual dress I received, and the difference is very noticeable.
For the price I paid, I expected the product to reasonably resemble the quality, appearance and fit presented online.
I am now requesting a return and full refund. I’m sharing my experience so that other customers can check independent reviews carefully before purchasing and make an informed decision.
I will update this review depending on how VIVICH handles my return and refund.
August 28, 2026
Unprompted review
Reply from Vivich
Dear Nana,
We sincerely apologize that the dress did not meet your expectations. We fully understand your disappointment given what you had anticipated for this purchase.
We noticed that you had contacted with our customer‑service team and a mutually agreed solution has been reached. Please feel free to reply directly to our latest email should you have any further concerns.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
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Exceeded expectation
I was hesitant to purchaseafter seeing the negative reviews. But I went ahead and placed a relatively large order recognizing it might take a couple months for all of the pieces. They did not come quickly, but I did not expect them to come quickly. I received communication whenever item was shipped. And I received the items as per the website. They fit great and look great. I am not sure what other reviewers were expecting but the company did meet and actually exceed my expectations for some of the pieces. Thank you.
August 17, 2026
Unprompted review
Reply from Vivich
Hello,
We truly appreciate your honest feedback and your trust in us! Thank you for your patience during shipping. We’re thrilled the items fit and look great, and happy to have exceeded your expectations on some pieces. Hope you love wearing them.
Vivichofficial Team
0 stars 💯 my friend recommended me this…
0 stars 💯 my friend recommended me this website I purchased an order for 66 pounds on a co-ord I waited five weeks a co-ord came but it was absolutely tat and the wrong item I am so gutted as I had high hopes please do not waste your money
August 1, 2026
Unprompted review
Reply from Vivich
Dear customer,
We are truly sorry to hear you received the wrong item of poor quality after waiting five weeks for your co-ord order, and we fully understand how disappointed you are.
Please fill out the "Request information" form we sent to you, or contact us via the email address below together with your order details so we can properly assist you.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
Bad quality
Bad quality. Bad sizing (too small). Item do not look like picture. I am deeply disappointed.
March 20, 2026
Unprompted review
Reply from Vivich
Dear Marieme,
We are sorry that you are unsatisfied with your received item. We offer a 30-day after-sales policy on our website. We noticed you contacted us for a return after receiving your order, we replied to your email but never received any follow-up from you.
We will keep taking feedbacks to improve our products continuously.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Wrong dress sent
I have ordered a dress off Vivich. I waited a month and received a completely different dress. The one I received is so ugly and very thin material. I’ve been messaging customer service about it and they have only offered to send me back partial refund. I don’t understand why they would scam me, send me a the wrong dress and not offer to return and fully refund my money. I will never purchase off this website again and will steer everyone away. I have snapshots of everything including what I ordered and what i received.
July 9, 2026
Unprompted review
Reply from Vivich
Hi,
We sincerely apologize for sending you an incorrect dress with poor fabric quality and the unpleasant communication experience you went through.
We have looked through your email correspondence records. After you declined the partial refund proposal, our customer service team offered you a full refund and attached the relevant refund details in the reply email. The refund has already been credited back to your original payment account, please check your account at your convenience.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
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It's been 1 months waiting and non of…
It's been 1 months waiting and non of the item delivered yet, I was message customer service and always said apologies and the item delivery soon, this website scams, for refunds well not until now,!!! I was share this website to all people please do not purchase from here...
June 1, 2026
Unprompted review
Reply from Vivich
Dear Putri,
We sincerely apologize for the long one-month wait for your items and the frustration caused by the repeated delayed delivery updates from our customer service team. We totally understand your disappointment.
The dress you ordered is pre-sale product, which require a longer preparation and shipping cycle compared with our regular in-stock items. Since you did not send any email requesting order cancellation previously, we assumed you would like to keep the order and did not process a refund for you accordingly.
We have now cancelled your order per your request. The refund will be returned to your original payment account within around 2 working days, please keep an eye on your account balance.
Please do not hesitate to contact us if you have any other questions later.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
Terrible
Terrible. Delivery takes forever. Can’t receive any specific information on delivery. I ordered one month back still no clear information regarding delivery. Disappointing.
May 8, 2026
Unprompted review
Reply from Vivich
Dear Qamaruz,
We sincerely apologize for the lengthy waiting time and the lack of clear delivery updates that have left you disappointed.
We regret to inform you that the remaining item in your order is pre-order product with relatively longer production and shipping lead times. Our team is making every possible effort to expedite the whole shipment process for you.
Once your reaming order is shipped, an email with full tracking details will be automatically sent to your inbox. We will closely monitor the progress of your order.
Should there be any further delays, we will reach out to you with updates without delay.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
I still haven't received my abaya
I still haven't received my abaya. I keep getting the same response from your team, but there has been no update on my order or delivery. Could you please provide a clear update on the status of my order and when I can expect to receive it?
May 30, 2026
Unprompted review
Reply from Vivich
Dear Tasmiyah,
We sincerely apologize for the lack of delivery updates and the trouble caused.
We have sent you a detailed follow-up email via the email address below. Please kindly check your inbox and reply to us at your convenience.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
Reply from Vivich
Dear Mohamed,
We sincerely apologize for the delayed delivery and slow refund process that have caused you inconvenience.
One item from your order was shipped on May 6 and successfully delivered on May 21. Since we did not receive any notice from you regarding missing delivery, we assumed you had received this item and did not send further follow-up emails.
The other item was cancelled as you requested. We have confirmed that the refund has been completed and credited back to your account. Please kindly check your account balance.
We apologize again for the trouble during the refund process. Please feel free to contact us anytime if you have further concerns, and we will help resolve your concerns promptly.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
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STOP! Don’t waste your money or time BIG SCAM
Please DO NOT order from this website. It’s a complete SCAM. YES! I did my research and even watched TikTok videos of people who ordered from the website and received outfits that were what they had order, but hilariously, the joke was on me! Eight months ago, I ordered two dresses. I received only one dress almost four months later. The dress on the website looked nothing like the one that arrived. It resembled a Halloween costume made of cheap material. The stitching was also different. There were no folds, except for a large fold near the tummy area that looked like an apron and the sequence look like confetti nothing like the beautiful sequence design on it’s the sleeves on the website dress. I also ordered a blue dress, but it’s still awaiting shipment. I decided to email Customer Service and request a refund. Surprisingly, the only thing that matched the picture was the headscarf I purchased. It’s a shame that the other items didn’t match. I hope Customer Service responds to me and refunds my money. Please do better in the future. I do have pictures and I’m trying to attach them but believe me just find another website.
May 24, 2026
Unprompted review
Reply from Vivich
Dear Neda,
We are truly sorry for the extremely long waiting time and the terrible shopping experience we have brought you.
We also sincerely apologize for the unsatisfactory dress you received, including the inconsistent design, poor fabric and flawed stitching that failed to match our website display and your expectations.
We highly value your sincere feedback and fully understand your disappointment. We have sent a dedicated follow-up email regarding your complaint via our email address below. Please kindly check your inbox and spam folder for our message.
We will carefully look into your entire order issue, including the missing dress and your refund request, and will provide you with a proper solution as soon as possible.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
200% scam company
200% scam company, First order confirmation email delayed, order finally arrived after months of very cheap & poor quality product that too at very high prices. When I asked for return, complicated & expensive process of return where u have to pay expensive postage fee. 2 months now refund not given & customer service is not giving any confirmation or reference number to check with the bank !
This website should be banned & reported to authorities!
May 8, 2026
Unprompted review
Reply from Vivich
Dear Sanam,
We sincerely apologize for the awful shopping experience we have caused you.
According to our records, the order confirmation email was sent to the email address you filled in order information right after you placed the order. Please kindly check this inbox for verification.
We have confirmed that your full refund was issued on April 29. We had notified you by email that the money had been returned to your original payment account and advised you to check your account and contact us again if you failed to receive it.
We sincerely apologize for the fact that our customer service team failed to promptly follow up on this matter.
We have sent you relevant updates via email. Feel free to reply directly to this email if you have any concerns.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
I love my outfit..I highly appreciate…
I absolutely love my outfit..I highly appreciate the insta customer service team …the way they respond me was beyond the words… will definitely shop again 💕
May 14, 2026
Unprompted review
Reply from Vivich
Hi Alina,
Thank you so much for your lovely feedback and kind recognition! We are really glad that you love your outfit and satisfied with our service. Looking forward to serving you again soon!
Vivichofficial Team
Very disappointed with this company
Very disappointed with this company. I cancelled my order 10 days ago and still have not received my refund. Customer service keeps delaying and avoiding the issue without giving a clear solution. This has been a very frustrating experience and I do not recommend buying from Vivich.
May 6, 2026
Unprompted review
Reply from Vivich
Hi abbas abd，
We sincerely apologize for the delay in your refund. We completely understand how frustrating it can be to wait longer than expected, and we regret any inconvenience this has caused you.
Please rest assured that your refund is now being expedited, and we are doing everything we can to process it as quickly as possible. You can expect the refund to be completed within the next 1 to 7 working days. We kindly ask for your patience and understanding a little longer. As soon as the refund is done, you will receive an email confirmation.
Thank you for bearing with us — we truly value your patience and understanding.
Vivichofficial Complaint Team
complaint@vivichofficial.com
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DO NOT PURCHASE FROM HERE. BIGGEST SCAM EVER
DO NOT PURCHASE FROM HERE. I ordered 3 things over $150. It's been over two months and I have not received anything, and they haven't even been shipped. I contacted the support email for Vivich multiple times and received no reply to this day. This is the biggest scam I've ever seen, I didn't receive a single item I paid for!
February 24, 2026
Unprompted review
Reply from Vivich
Hi An,
We are sincerely sorry to hear that you haven't received the order and haven't gotten a reply.
In order to verify your case as quickly as possible, could you please reply to complaint@vivichofficial.com with your order details? Specifically, we would appreciate it if you could provide the full name of the recipient,the email address used to place the order. We are sorry that due to the high volume of orders, we cannot locate the exact order based on the information you have provided so far. Thank you for your understanding.
Once we receive this information, we will immediately investigate the status of your order and follow up for you .
We look forward to resolving this for you.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Cheap and Crappy Dress company…
Ordered a dress and what i got was pure crap…. The model on Fave ook liked like a million dollar with a dress well put together and mine was tossed like straight from the garbage…. No tags, Wrong size, lopsided… Do not waste your money like i did. You will regret it Emailed them for a refund and they asked to take a picture and send them. No one’s got time for bullshit. You now your stuff was crap do just issue requested refunds and stop stealing peoples money…
April 7, 2026
Unprompted review
Reply from Vivich
Hi,
We sincerely apologize for the unpleasant shopping experience you had with us.
As part of our commitment to customer satisfaction, we offer a 30-day after-sales service policy.To help us resolve this matter as quickly and efficiently as possible, we kindly ask you to send relevant order information to our team at complaint@vivichofficial.com . These inofmation will allow us to better understand the issue and take the appropriate steps to address it.
If you have any further questions or need additional assistance, please do not hesitate to contact us at any time.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Overall poor experience
Placed an order in February, did not receive the two dresses until April - spent just under £100. The first dress was damaged on arrival and the second dress was completely different to the one pictured. The marketing is good, but false advertising, the quality of items received is very poor. I will not be ordering from this company again.
April 17, 2026
Unprompted review
Reply from Vivich
Hello Aisha ,
We are very sorry that you had an unpleasant shopping experience with us. Please know that we truly regret any trouble this has caused you.
The product pictures you sent have been forwarded to the relevant team for immediate attention and improvement. We sincerely hope that next time you shop with us, your experience will be smooth and enjoyable.
As for the issues you encountered with the purple dress and the beige dress, please be assured that our team has been actively following up on your case. Kindly pay attention to our upcoming reply .
Please feel free to reach out anytime if you have further concerns.
Vivichofficial Complaint Team
complaint@vivichofficial.com
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