VMOS Cloud Reviews 

Dear VMOS Support Team,

I am writing to complain about how awful the internet has been happening to me for entire week and continuously happen

I have purchased a total of 35 VMOS Cloud Phones, and I have been experiencing frequent and recurring problems across these devices. These issues significantly affect my ability to use the cloud phones reliably, particularly when running my farming game.

There are two major problems that i had while using VMOS:
1. Frequent disconnections from my farming game

My cloud phones frequently disconnect from the game while it is running. This interrupts my farming activities and prevents me from maintaining stable, continuous sessions.

2. Unexpected reconnections

The cloud phones also reconnect unexpectedly for no apparent reason. These interruptions happen quite often, making the service unreliable for my intended use.

To clarify, these problems occur frequently across my 35 cloud phones, rather than being an isolated incident on a single device.

Device configuration:

Service: VMOS Cloud Phone

Device version: Android 13_V08

Total cloud phones purchased: 35

Given the number of cloud phones I have purchased and the frequency of these issues, I would want to hear the explaination or a solution for all those problem

I have invested in 35 cloud phones with the expectation of being able to use them reliably. Unfortunately, these recurring problems are significantly affecting my experience, and I sincerely hope your team can help resolve them.

Thank you for your time and support. I look forward to your response and a practical solution to this issue.

I topped up my VMOS Cloud wallet exclusively to run a proof of concept for an AI agents project. During the evaluation, the cloud devices froze frequently, even on the high-performance device tiers. This instability directly affected the progress of the project and led us to change our approach and move away from cloud devices altogether. I then requested a refund of my unused balance of US$958.43, which was never converted into any service.

Support refused, citing Section 3.3 of the Purchase Agreement. However, the Portuguese version of that agreement on their website shows no contractual text at all, so Brazilian customers cannot read these terms in their own language. The clause itself also provides exceptions where required by law and when the platform prevents use of the service. Support did not address any of these points and only repeated that refunds are not supported.

I asked to escalate to a manager. They said the case would be forwarded but refused to provide any contact or reference number. I also asked whether the balance could be transferred to another user and received no answer.

If you are only testing, top up the minimum possible. Performance may not hold up under real workloads, unused balances are treated as non-refundable, and customer support offers no real path to resolve disputes.

Update (October 14, 2026):

VMOS Cloud replied here saying they “couldn’t locate the relevant case details.” This is hard to understand, as the case has been documented with their team through three channels over the last two days:

• E-mail to suporte team, the same address they suggest above, with the full refund request, account details and the unused balance of US$958.43;
• In-app live chat on the VMOS Cloud dashboard, where support repeatedly refused the refund, said the case would be forwarded to a manager, and sent me a screenshot of Section 3.3 of the Purchase Agreement;
• A Telegram group created by VMOS Cloud support specifically to discuss this case, where they again stated that refunds are not supported.

Throughout these conversations, I proposed several alternatives to recover the balance: a partial refund, payout via crypto, PayPal, bank transfer or Pix, an authorized resale or transfer of the balance, or an account transfer. None was accepted.

If VMOS Cloud genuinely wants to review the case, all the information is already with their team. I remain open to a resolution and will update this review if one is reached.

My experience is really bad I just needed an extra phone to manage my UK tiktok account since am no longer in the UK
Too many problems after setup
Phone randomly crashes, cannot even upload videos on tiktok with it
Waste of money and my time too many messages sent to support no useful reply mostly ai
I don't recommend

I purchased one device on Sep 11, 2026. The device expiration date was Oct 10.
So I recharged wallet balance for this auto renewal operation.
Then suddenly the system deducted my wallet balance as 5.99 USD then the device expiration had been Oct 17.
Finally the monthly subscription had been changed to weekly subscription option.
How does it possible?
At the first I purchased the device as 8.99 USD for monthly usage but the system made the order automatically for weekly mode with 5.99 USD themself.
Really unreliable service.
Really sad to use this service.
If you want to use long term reliable service, avoid this system.

Extremely frustrating experience — be very careful

I followed the correct procedure to order a cloud phone from VMOS Cloud. Instead of receiving the cloud phone I was trying to purchase, I ended up being charged for a wallet backup that I didn’t even have yet, as well as an IP address — but no cloud phone.

I spent an entire week emailing their support team trying to explain what had happened and get the issue resolved. Every time, I was essentially sent around in circles and eventually received the same response: "Your IP address has been actioned.”

That does not address the problem. I paid for a service I did not receive and could not get a straightforward resolution or refund.

And be aware of the response to negative reviews.

If you look at the bad reviews, you will often see a very caring and professional-looking response from VMOS Cloud asking the customer to contact support so they can “resolve the issue.”

My experience was very different.

I did contact support. I spent a week explaining the situation, only to be sent around the same loop with no meaningful resolution and no refund. So when you see a response asking you to contact support, don't assume that means the problem will actually be dealt with.

What concerns me even more is that I have also been unable to get my account deleted. Despite asking for this, my account and personal information remain with them.

This has been an extremely frustrating experience from start to finish. My advice is to do your research before giving VMOS Cloud your money or personal information.

Based on my experience, I would not use this company again.

They are not good platform. their devices doesn't work.
If you were planing to top up credit to use the platform please do not do it. it's a waste of time.

They advertise google pixel and samsung phones but its just the same device and UI. Google play doesnt work. App unstable and often doesnt connect. need to refresh several times. Lost $25 trying to make it work.

Very good app, cheap devices, good quality, very good and nice app

I use vmos cloud phone every time I want to afk. Very reliable and It won't stop unless I stop it.

I purchased the Magic Box device, model L20, and after 13 days the device was removed from the website and replaced with another. They sent me a message saying there was a payment problem and they wanted an address to send the money. The real reason is that the device is a certain model Currently unavailable due to negligence. When I requested to speak with the responsible party, they kept sending the same message: no responsibility and negligence.

Terrible experience, it's a huge waste of time. They promise the world yet when it comes to common issues like webrtc, their support doesn't even know why it's important to not have webrtc leak. There's bugs everywhere in their software, you report to their support team and it's someone that's like worse than AI.

Confirmed they are a scam. They are also buying trustpilot reviews here as well. Also go on reddit and find reviews about them, there's people since 7 years ago talking about this company scamming.

I should have picked up on the clue when all payments for them failed and I had to use crypto.

You will run into issues once u start and whenever you run into issues they will simply tell you they are working on a fix. But they are just saying that and won't actually fix things. When you dig deeper, they are lying to you. They have no basic understanding of thigns like webrtc, etc

paid 1000 to them not c3redited fake appp SCAM

best cloud phone

Compared to other cloud services it's really chip and affordable with a great experience

Vmoscloud Without a doubt, it's one of, if not the best, cloud phones, whether for the price balanced by the stability the app provides, or the support the customer service offers. Without a doubt, it's one of, or the best, cloud phones

Very poor customer service. They don't solve anything, and they even ask for your username and password so they can "verify" your account. On top of that, after your first renewal they change your device's region to Hong Kong. If you want to switch it back to the original region, they erase all your data. Terrible experience.

Vmoscloud really helped me i have a crappy laptopt and it overheats when i afk but since i bought.this everything its better i can play and afk games with no issue run eoblox 24h and no crashes

cheapest cloud phone

Very disappointing experience with VMOS.

I recently recharged my wallet with $50 and decided to discontinue the service shortly afterward. Since the funds were unused, I contacted support and requested a refund.

Instead of reviewing the case or escalating it to the billing team, I received repetitive responses stating that refunds are "not currently supported." No explanation was provided regarding the refund policy, and my request for further clarification was not properly addressed.

The most frustrating part was the lack of meaningful customer support. Rather than reviewing the situation individually, support repeatedly sent generic responses without answering my questions.

Based on my experience, customers should carefully review VMOS's refund policies before adding funds to their accounts. I expected a more professional and customer-focused approach.

Overall, a disappointing experience with both customer service and billing support.