Banner for Volvia
Volvia logo
Visit website

Volvia Reviews 

768
•
TrustScore 4.5 out of 5

4.4

Auto Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Auto Insurance Agency

Written by the company

Volvia är Sveriges enda märkesförsäkring för Volvo. Sedan 1959 har Volvia försäkrat Volvobilar i samarbete med Volvo Cars. Som specialister på bilförsäkring för Volvo får du snabb och kunnig hjälp - när du behöver det som mest. Oavsett om du har en ny eller äldre Volvo får du en bilförsäkring med många fördelar som personlig service, smidig skadehantering och marknadens längsta maskinskydd när det gäller mil. Volvia har ett nära samarbete med auktoriserade Volvoverkstäder vilket gör att du kan anmäla skada på det sätt som passar dig bäst: i Volvia-appen, direkt i Volvoverkstaden, på Volvia.se eller hos kundservice. Du får alltid Volvo originaldelar och reparation vid auktoriserad Volvoverkstad - för att bevara din Volvos säkerhet, funktion och kvalité. Läs mer på Volvia.se

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

768 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(768)

317 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Terrible communication and zero accountability

Volvia failed to invoice me for over 9 months and then suddenly sent me a large bill. When I asked for an explanation, I was told they couldn't properly see the insurance because the car was on a private lease. Seriously? That's an internal system problem, not a customer problem.

Instead of taking responsibility, they seem more interested in finding excuses and passing the issue to some other party. Terrible communication, zero accountability, and a very frustrating customer experience. I would not recommend to anyone.

November 5, 2026
Unprompted review
Volvia logo

Reply from Volvia

Hello Romesh!

Thank you for sharing your experience.

We understand that this situation has been frustrating for you; however, we are unable to discuss individual cases in this forum. Regarding lease agreements and related payment matters, these are handled through the bank, which is where a misunderstanding may have occurred.

We always strive to provide clear information and professional service, and we regret that you feel the process did not meet these standards in your case.

Have a nice day!

Best regards,
Helena at Volvia

Rated 1 out of 5 stars

INSURANCE ASSESSMENT FAILURE

Recently after that I had the side rear mirror replaced I’ve received a letter from Volvia that my monthly fee for the insurance payment will increase by about three hundred kronor.

The issue with this policy isn’t quite understood though it’s an insurance company and if they haven’t assessed that an accident can occur what are they supposed to do thence.

February 18, 2026
Unprompted review
Volvia logo

Reply from Volvia

Hello!

Like many others, we have a bonus system. This means that you can accumulate claim-free years while you are insured with us.
If you happen to have a claim, it may affect your bonus depending on the circumstances. When the bonus in your insurance is affected, in some cases the price may also be affected depending on the bonus class you have in your insurance.

Please contact us at 031-345 67 00 so that we can help you with your case and explain how it looks in your situation.

Kind regards
Nellie at Volvia

Rated 1 out of 5 stars

Slow responses and terrible service

Poor and slow service, not helpful and don't seem to care about solving the claims of their paying customers.

Weeks go by with no response and when you call to follow up, they just ask for documents and things you have already sent them.

July 30, 2025
Unprompted review
Volvia logo

Reply from Volvia

Hello A.O!

Thank you for your review, sorry to hear that you are not satisfied with your case.

Unfortunately, we cannot comment on individual claims in this forum.

You are welcome to call our claims department if you wish for an administrator to review your case again. You can reach us by phone at 031-345 69 00.

Best regards
Helena, Volvia.

Rated 1 out of 5 stars

very irresponsible company

very irresponsible company. I think the people working in this company need some training in work efficiency and computer use. It's been 2 months since the small damage to my bumper and the matter has not been resolved. It's better to avoid this company.

November 4, 2024
Unprompted review
Volvia logo

Reply from Volvia

Hello,

We are sorry to hear that you have this experience with us.

Of course we want to be able to help you in the best possible way!

Please give us a call on 031-345 67 00 so that we can talk more with you and of course also help you get more information about your claim.

Kind regards,
Nellie, Volvia

Rated 1 out of 5 stars

Windshield Broke

Was subtly called a liar not by Volvia but the other party. Sadly, Volvia didn’t stood up and closed the case. When you get a stone on your windshield from a loaded truck without a net, make sure to take pictures of the whole loading. Because big transport companies will always deny their responsibility

September 27, 2023
Unprompted review
Volvia logo

Reply from Volvia

Hej,

Vad tråkigt att höra att du inte är nöjd med oss. Vi vill gärna komma i kontakt med dig.

Vi kommer att skicka dig ett meddelande.

Med Vänliga Hälsning, Mathilda Volvia

Show reviews in all languages. (768 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look