The Vonovia team took care of the issues and was possible to speak with one person in English. Thanks for that. Unfortunatly the app is no english version and is hard to follow when is not even possib... See more
Company replied
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See what reviewers are saying
The whole experience was very smooth and seamless and feels unbleiveble to be honest. We sent the request and the team reached out, process our application and also asked for missing documents instead... See more
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It was confusing when I received notification that I had to upload documents that I did already. Also, it was frustrating, after sending the documents, that I couldn't do anything else in the app. It... See more
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I love being able to see everything digitally and in one place - I can contact my representative, see contract, payment history, submit applications for rental history / pets / renovations. The tips... See more
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Company details
Written by the company
Vonovia bietet rund einer Million Menschen in Deutschland ein Zuhause und beteiligt sich daran, Antworten auf die aktuellen Herausforderungen auf dem Wohnungsmarkt zu finden: Das Unternehmen setzt sich ein für mehr Klimaschutz, mehr altersgerechte Wohnungen und für ein gutes Zusammenleben in den Quartieren. In Kooperation mit sozialen Trägern und den Bezirken unterstützt Vonovia soziale und kulturelle Projekte, die das nachbarliche Gemeinschaftsleben bereichern. Vor Ort kümmern sich Objektbetreuer und eigene Handwerker um die Anliegen der Mieter. Diese Kundennähe sichert einen schnellen und zuverlässigen Service. Zudem investiert Vonovia in die Instandhaltung der Gebäude und entwickelt wohnungsnahe Dienstleistungen für mehr Lebensqualität. Für Fragen im Zusammenhang mit Mietverträgen und Nebenkostenabrechnungen ist der zentrale Kundenservice über eine regionale Telefonnummer, per E-Mail, Fax, App oder postalisch erreichbar.
Wir geben Menschen ein Zuhause.
Written by the company
- Mit rund 548.000 Wohnungen bundesweit ist Vonovia eines der führenden Immobilienunternehmen in Deutschland. Dieser besonderen Rolle sind wir uns bewusst: Wir engagieren uns vor Ort – für unterschiedliche Projekte und Vereine. Vor allem aber für die rund eine Million Menschen, die bei Vonovia wohnen. Unser Engagement reicht von der dänischen Grenze im Norden bis zu den Alpen im Süden – damit sich unsere Mieterinnen und Mieter in ihrem Zuhause wohlfühlen. Darüber hinaus profitieren unsere Mieterinnen und Mieter von maßgeschneiderten Angeboten – ob eine günstige und nachhaltige Energieversorgung, schnelles Internet oder die Umsetzung individueller Wohnwünsche.
Contact info
Universitätsstr. 133, 44803, Bochum, Germany
- 0234-414 700 000
- kontakt.vonovia.de
- www.vonovia.de
4.3
Excellent
8K reviews
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Great in-person, the in-between falls short
Experience visiting and so on was very good with Frau Lückermann. However, the app experience, giving short window for contract review and the contractual documents disappearing during the review process is not ideal. The contracts are not tenant friendly. Please improve transparency and customer digital experience, especially after contract review.
July 1, 2026
May use AI-assist with repliesRead more
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The process is very easy and everything…
The process is very easy and everything verified via vonovia apps.
June 29, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Nice service
Mr. Herrmann is very efficient and help a lot for my successful rent. The service is nice and good and the Vonovia app is good to use.
May 6, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Vielen Dank für die positive Bewertung!
I’ve had a very good experience with…
I’ve had a very good experience with Vonovia in Berlin. The apartments are well-maintained, and any maintenance requests I’ve submitted were handled fairly quickly and professionally. The customer service team is generally responsive and helpful, which makes a big difference when dealing with housing matters.
March 16, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
“I’ve had a very positive experience…
“I’ve had a very positive experience with Vonovia. The service is reliable, and communication is clear and professional. Any issues were handled quickly, and the staff were friendly and helpful. I’m satisfied with the overall quality and would recommend Vonovia to others.”
March 19, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
I had a very positive experience with…
I had a very positive experience with the company. The service was professional, organized, and the communication was clear and friendly. Whenever I had a question, the response was quick and helpful. Everything was handled in a reliable and transparent way, which made the whole process easy and stress-free. I appreciate the professionalism and would recommend their service to other
March 5, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
I am very happy with the Venovia…
I am very happy with the Venovia service. All the service members are very helpful and well behaved. Thanks to venovia.
March 2, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
very reliable and good response time
February 16, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Friendly
I like that vonovia agent was friendly when I came to the viewing appointment and was patience to answer some questions
February 12, 2026
Reply from Vonovia
Thank you! We appreciate the positive feedback.
More then 24hrs now
More then 24hrs now, and Shitt customer service always say that service team is on it's way, it's 23:12.
-3 temprature and No warm water and no heaters.
February 6, 2026
Unprompted review
Reply from Vonovia
Hello Wormser,
thank you very much for your feedback. We regret the inconvenience described. In order to review the matter, we kindly ask you to provide your tenancy agreement number. Once we have received it, we will forward your case to the responsible department, who will then contact you directly.
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