Voyager Insurance Services Reviews 

The team at Voyager can only be described as exceptional, nothing is ever too much trouble and they are always responsive. I have no problem in recommending them for any of their services.

Voyager were very helpful to us in helping us work through what the best options where for us as elderly travellers with medical needs. They were friendly, professional and took great care making sure we understood and explained clearly. We would recommend them.

Really positive experience with Voyager. The whole process was straightforward and the pricing was very competitive compared to others I looked at. What stood out most was the customer service and how clear everything was; I understood exactly what I was covered for. Would happily recommend.

Took out breakdown cover had a tyre blow out at 2am in France stuck in middle of nowhere tried calling the emergency number provided but just got you have dialed an incorrect number please try again also dialed automatically from app still getting same reply the police and a lorry driver also tried from their phones in the end had to arrange a breakdown truck to pick get my vehicle and myself to a safe place where I had to sleep in car till I could get the car took to a tyre garage which cost over £300 took me ages to get to speak to someone at voyager eventually manged to speak someone and was told should have removed the 0 at beginning of number but how am I supposed to know that beside if it atomic diels the number from your policy document why would you need to

I have already good experience with the Voyager website, which asked me to regain access to my account with voyager.us.com, after that I was able to withdrawal my money successfully

Took out insurance as it was "sponsored" to me by the Ferry Company. Took out what was called Tier 2 cover, which was the highest level for what I considered fairly average cover. Post breakdown and recovery (under our motorhome vehicle cover) this bunch refused to accept any liability in regards to anything inc excess costs associated with accommodation, ongoing travel to recover home and having to buy luggage just to put our clothes in! Curtailment is defined as cutting something short - apparently cutting our holiday short by 5 days and having to shell out circa £750 to get back is not a curtailment. Now in the hands of the Ombudsman but I doubt I'll get any satisfactory answer fro them either.

A bag was stolen, refused to pay for the valuable items inside because classified as gadgets despite losing many items that were inside. Avoid! Completely useless. Had proof of items purchased and didn't matter.

Lost £3000+ of valuables, was only claiming value of £1000 because that was within policy. Absolute con artists

Absolutely diabolical service and now the wait is 7 weeks and still not heard anything.
In comparison put a claim in with AXA at the same time, paid out within 7 days

Great at taking your money but when it comes to claiming your emails and calls go into a void. No response to anything.

On 1st September we arrived in Rome to find Lufthansa had left our baggage in Zurich. We were advised that it would come in the next flight and so hung about the airport in expectation but nothing came. That evening I called Voyager Emergency Assistance Number only to be told that this was for medical emergencies although the chap did suggest I should buy what I needed and keep receipts to reclaim my outlays. As the following day developed we learnt we were not going to be reunited with our bags and as we had a ferry to catch to Palermo we had to buy essentials and get on our way. Cutting a long story short we did not see our bags again until returning on the 13th September and in the intervening days more essential items had to be purchased.
On the 15th September I initiated the formal claim procedure with both Lufthansa and Voyagers claim handlers CSAL. The domain Voyager offered csal-claims.co.uk was parked and after a call I was given a claims form URL where I submitted details of my claim. This was followed up with an email to CSAL together with scans of receipts for outlays. On each occasions I attempted contact I got an auto response advising that it might take 6 weeks to get a reply.
When Lufthansa gave some compensation I again contacted CSAL to update them and to get feedback on how my claim was progressing but again other than auto replies I heard nothing. On the 5th December I made contact with Voyager sales team to obtain their complaints department contact details. They told me to email complaints which I did and again waited. I sent reminders on 16th December an 3rd January. None got a reply, so, I am not considering raising a small claim against them because I cannot see any other way of gaining their attention.

Perfect straight to the point no extra hassle, very practical

We tooķ this policy along with our travel ticket from the ferry company. Sadly we had our cycles stolen whilst away and had to submit a claim. Voyager uses CLAS as its claims service, I say service but this is a terrible misnomer. I sent a police report the day after along with a request for more information and support, I got a response stating that there would be a delay of 6 weeks due to covid. I submitted many more pieces of info and got the sane response. 13 weeks have gone by and I have submitted all of the claim paperwork and am still getting the same response. Shockingly terrible and completely unacceptable level of service. Avoid at all cost, pay a little more for a trusted provider and understand that if you ever really need any support from this lot, you're on your own.

Don't be taken in by the Voyager Personal Travel Insurance as advertised on Brittany Ferries which is said to ' come with Covid cover included' THIS IS NOT the quoted £15pppw premium, it is another insurance of which the starting price is an incredible £390!!! You can imagine what a reasonable health condition for an elderly traveller is!

I arranged travel insurance for a trip to the UK from France to spend Christmas and New Year with my children and grandchildren, it would have been the first time we'd been together in 18 months due to COVID restrictions - with the surge in COVID in the UK I was advised by the French government not to travel so I cancelled my trip - Voyager said as it was after the 14 day cooling off period I wouldn't be able to claim a refund - if I I'm not travelling I won't be using the insurance and wouldn't be any risk of a claim being made - they said I could amend the travel dates instead so I picked some dates at random for a few months in advance - but what happens if the current situation is no better??

DreamsaverWedding Insurance

Utter con!

Called to make claim in May 2020, received claim form and posted all information including receipts, bank statements etc. Heard nothing. Chased monthly, no response. Often holding for over an hour. Chased via our broker but all they could do was forward our complaint. Received an email from an administrator of Davies group in August asking where we sent the information. Replied immediatelt. Chased him in September and again in Nov 2020. No reply. Have had no communication since. Did re-send all information but to no avail. No apologu,no offer, no refund of premium.

Apalling

I got suckered into cancelling and then taking out the policy again (when the coronavirus caused havoc). I was offered cancelling with refund so I could book myself again when ready, or rebooking when I knew my new dates. I went with the former as it seemed to make more sense. What they failed to tell me was that the policy wording / cover had changed, and I would be getting much less of a policy if I cancelled and then booked it again, which I did, just a couple of days later when I had new travel dates. It is clear, this was a deliberate act on their part.

Policy 0001567946