Vseebox Reviews 

Probably the worst customer service I have ever experienced.

I have had a Vsee box for almost 4 months, have never got it to work correctly, and cannot get a replacement.

No number to call anyone, just a whatsapp number to chat with. They have not responded in several weeks. Directed me to contact my seller, who is also non-responsive.

idont want to watch your tv itfreez up every 2 or 3 min im verry upsat

I placed an order for the plus and inventory was very low. They offered to ship me the max that was in stock and give me a $20 refund. Adams explained to me the difference in the models as well as explain questions regarding the fact I live on an island house of concrete and Starlink. He steered me in the right purchase and I kept with my original order but had to wait an extra week. He replied in a timely manner, told me the future shipping date and it shipped just like he said it would. Now the challenging part, getting it here on this island but that’s a whole different story. Stay tuned!

Remote did not work out of the box. I contacted vSee and they told me to contact the seller, who was vSee and they refuse to support or replace my remote.

V6 Max box would not connect with remote one day out of the blue. Tried repairing the remote and nothing. Tried rebooting nothing. Tried reaching customer service as the unit was still under the "supposedly" one year manufacturer warranty. Crickets. No response. Company is a complete fraud. Wish I read other reviews before buying.

My VC3 plus worked great for 7 months and is now hardly ever works without freezing and not downloading! Tried to get help from troubleshooting and after a dozen emails went unanswered!!! Watch out who you purchase your box from
I would never purchase another VC3plus again! Completely a waste of money

This is a great item. It does exactly what I wanted and works just like the manufacturer says it does. Anyone complaining about it on here probably doesn't own one.

This has to be the worst customer service I’ve ever dealt with. And no warranty because the customer is impossible to deal with. Unbelievable. Should be a crime

WARNING: Do not buy from vSeeBox if you expect them to honor their warranty.

I purchased a vSeeBox V5 Pro that developed a persistent Android recovery error and became stuck in an infinite reboot loop. Despite following every troubleshooting step—including wiping data and attempting factory resets—the unit remains completely non-functional due to corrupted system files.

Over the past month (more than 30 days), I have sent nearly a dozen emails back and forth with their customer support team trying to process a warranty replacement for this defective unit. After back-and-forth exchanges where it was ultimately clear the device is unfixable, vSeeBox support has gone completely silent and stopped responding to my requests.

I currently own 5 vSeeBox units and was actively planning to purchase another. However, given this total lack of customer support and refusal to stand behind their products, I cannot justify buying from them again.

Consider this a direct warning to prospective buyers: vSeeBox does not honor their product warranty.

The vseebox 6 plus stopped loading the apps. Texted customer support repeatedly and have gotten no response in over 5 hours.
As far as I know they are no longer in business.
No content and no customer service.

What didn’t go wrong?!?!

I ordered the vSeeBox V6 Plus through vSeeBox.co.

Their website states orders will be shipped the next business day.

Today I received an email addressed to 81 customers stating they don’t have any inventory. Maybe next week.

So I posted a warning on the YouTuber’s video warning people.

My post was deleted within 5 minutes. So I posted it again. Also deleted.

The YouTube video was posted by Half Chrome. I tried to paste the link, but TrustPilot doesn’t allow links.

Title is: SuperBox or vSeeBox. Don’t Buy Until You Watch This

So I need to contact PayPal to get a refund started. 🤬

Given the horrible feedback I’ve read here about this streaming box, maybe I’m better off just getting a refund.

This is the absolute worst streaming device ever invented. My 80 year old aunt was recommended this as it is “easy to use for older people” and that couldn’t have been further from the truth. In the 10 days I have been visiting with her, the box has froze a multitude of times, the shows that they say are currently playing are rarely accurate, the controls do not work, and when it is working the best, all channels say N/A so you still have no idea what’s going on. Do not waste your money of this little black box of junk.

FRAUD Piece of FRESH DOG TURDS. BBB is the next move. Liars and thieves. By the time you do the workaround you will never get your time back. Should be investigated for FRAUD. FRAUD FRAUD FRAUD.

My vseebox v6 plus bricked after 4 months. I tried every troubleshooting steps found online. I emailed the official store for support since I bought the box directly from them. Support basically has no support, they loop you around and eventually just ignore you. Do not waste your money

Got the vseebox some channels work ok others keep freezing continuously, unable to watch, if it wasn’t for the disruption of channels it would be a ok deal.

Box quit working within 5 months of having it. Can’t get through to customer service. Have sent multiple emails and still haven’t gotten a response.

I purchased this unit for my living room, and it has rapidly turned into a daily-use item for our household. Setup took very little time, the remote control works responsively, and the image quality is sharp and vivid. I enjoy watching live channels as well as streaming content on it.

I unsuccessfully attempted to communicate with this company via email and their WhatsCrap Chat. All 7 attempts were ignored. As I know others that have the product (V6 Plus) I finally bought it anyway. After some (poor) communications I determined the item shipped & did get it. The set up to connect to my tv was relatively easy. The afterward part, how to actually use, i s a different story. I have played around with it & figured some things out for myself. Other things, such as what are all the buttons and how to program the controller, have become very time consuming and difficult. This is because their website(s) have no Support Area or Guides. This is interesting because in the FAQs under how to program the controller it clearly states to look in support or guidelines.....I would except your website does not have these sections. I even used the website search box and your website couldn't find the sections your website told me to go to.
In summary, the product (V6 Plus) itself seems to be very good, dependent upon its lifespan, but the company support is, at best, terrible and barely existent. If the box lasts I would possibly buy it again although it is pretty annoying having a 30+ button controller that a normal intelligence person is unable to determine what 8+ buttons are used for.

Box lasted less than 6 months. Completely stopped working. When you contact the customer service "department " it's an AI bot. You never get to talk to a real human. The bot is designed to put you into an endless loop of never answering or actually responding to your inquiries. 350 bucks down the drain. I should have listened to the horrid reviews of this company. Buyer be ware!!!

First half the movies don’t load. Then the ones that do freeze in the middle of the movie. I try to get in touch with customer service and they ignore me. They told me they don’t have me on file. I told you mailed me the box how can you not have me on file. Never got back to me