Absolute Disgrace – Zero Empathy or Professionalism!!
I would give Victoria University zero stars if I could. My experience with this institution was an absolute nightmare, showing a complete lack of basic human empathy and administrative competence.
While I was literally sick in hospital suffering from short-term memory loss—to the point where I didn't even know how to log into my own internet banking—VU staff repeatedly called me. They completely ignored explicit instructions from my family/representatives to stop calling.
To make matters worse, they proceeded to fail me for that particular Unit – I was studying a Master of Primary Teaching. This was despite the fact that a legitimate medical certificate was provided and signed off by my surgeon at The Royal Melbourne Hospital. Instead of showing compassion, VU took things a step further and demanded a highly detailed medical report, which was a massive breach of my privacy and entirely unnecessary given the surgeon's sign-off.
During this incredibly difficult time, the communication from VU was toxic. I was rudely spoken to via email, with staff lecturing me about how "I did not attend this, and did not attend that," completely disregarding the medical emergency I was facing.
When I tried to get VU to reconsider giving me a Non-Submission Grade for the unit, they flatly declined. When I then tried to get my money back so I could cut ties with an institution that treats sick students like numbers, they hid behind a wall of legal representatives. Because they have a bunch of lawyers backing them, I got absolutely nowhere.
If you want a university that actually cares about its students' well-being and respects professional medical documentation, stay far away from Victoria University. They are ruthless, cold, and completely unreasonable.
**I was at VU during 2023 and raised a formal complaint in 2024 which got no where. Ombudsman doesn't deal with educational institutions so I did nothing further as a result.








