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2.0

Poor

TrustScore 2 out of 5

16 reviews

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2.0

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Rated 1 out of 5 stars

VVAA travel insurance does not pay

Behind the security near the gate our passports were stolen. We could not fly. After going to the police we booked a new flight with the certificate of the police. We were 38 years client with VVAA travel insurance and never made a claim before. Now we claimed the costs for the new flight, the passports and passport pictures. They only wanted to pay for the new passports, not the flight. Later on they also paid for the pictures but not at first. So we had to pay for the flight ourselves. I have an insurance for in case of excessive costs. Not for only the cost of passports- I can pay that myself. Very disappointing. I cancelled all my insurances with the VVAA.

July 27, 2025
Unprompted review
Show reviews in all languages. (16 reviews)

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