Treatwell Reviews 

As always a lovely experience, good attention to detail, checking throughout treatment everything as expected and if pressure ok.

The staff of Go Glam are always professional, efficient and friendly. The services the salon offers are excellent and always exceed expectations. The experience is always wonderful and enjoyable. I have referred and recommended friends and family to this establishment.

Very caring n friendly will be going there again

Visited Beauty Headquarters for first time. It is a vibrant busy and welcoming salon with very professional enthusiastic staff. Orla did my nails and she was extremely knowledgeable as was the rest of the team. Nothing was too much trouble.

I can’t recommend Harley Chiropractic highly enough. When I first went to see Tracy, I was struggling even to stand up straight because of my back. Thanks to her treatment, I’m now back playing sport, something that felt a long way off at the time.
I continue to see Tracy every week for chiropractic care, and the service is always excellent. She is incredibly knowledgeable, caring and informative, taking the time to explain everything clearly and ensure I feel comfortable throughout.
I’ve also recently had a massage with Nikky, who was excellent. After asking just a few thoughtful questions, she quickly identified the problem area and targeted the treatment to help relieve it. She is clearly very knowledgeable, and I’ll now be seeing her regularly too.
A genuinely caring and highly skilled team - I wouldn’t hesitate to recommend them.

Absolutely in love with my nails! ✨ Impeccable work, beautiful attention to detail, and such a luxurious experience. Highly recommend! 🤍

Nicola did an amazing job on my hair, very skillful and attentive... definitely return

What a little gem in Cirencester! Every time I have been, the place is clean and tidy and very calming. I have a pedicure, manicure and eyebrow tint and threading. All done so perfectly. There's a great deal of attention to detail. Great place and very reasonably priced.

A truly welcoming and safe space. Safiyyah is very knowledgeable about her work and shows that she takes pride in her work. She makes you feel your health is a priority. A place to truly switch off and reset yourself both physically and mentally.

Abysmal. The amount of times I've turned up to a salon for my service, to be told they had no idea about my booking or that they have already told Treatwell they have removed their salon from the website - is ridiculous.
Treatwell has no customer service phone number so you're relying on the chat AI to pass on your messages (sometimes it doesn't).
This is the last time I'm ever using Treatwell, it is not fit for purpose and I'm tired of having to call the salons myself to double check my booking is received!!!
What is the point of using an online service, if you still have to call and confirm the appointment to make sure it's been received?
Also, Treatwell removed the option to pay at venue, or pay a deposit. Your only option is to pay for the service in full.
So now I will have to wait until Monday before anyone can process my refund request.
I'm sick of Treatwell, wouldn't recommend and I won't use the again. Years ago Treatwell was my go to for any service! They have really gone downhill as of late.

Loved Chloe's work, loved the -MANIFEST- salon; it really is high-end with a very calm, professional vibe. Will definitely be back to Chloe who was very focused on my nail health and am delighted to begin my nail journey with her. The salon offers lots of services and it's great to have a one-stop shop with a very nice group of experienced women, who really do care for their clients

I had a great experience at the clinic and I’m really happy with my results! Denize and Martina were very knowledgeable, professional and friendly, making the whole process feel easy and comfortable. I was also looked after by Liriana, who was incredibly welcoming and helpful. I felt very well cared for from start to finish and will definitely be coming back for future treatments. Highly recommend!

We booked a couples deep tissue and we enjoyed it felt like we were walking on air afterwards

Chloe is amazing. She really listens to what you want and gives great advice.

I’ve visited this salon a couple of times, and I always leave feeling wonderful! The stylists are very experienced, the atmosphere is great, and the results exceeded my expectations. Highly recommend!

Great app, very easy to use.

Extremely organised place, everything went well on the day of my appointment. Danubia is just Brilliant!

Diamond is amazing, easily the best massage in Dorset

I’ve been using Treatwell to book my hairdresser for years, ever since it started. However, I’m never using them again. I’m going direct to the hairdresser from now on, and booking appointments the old-fashioned way.

Their website clearly states that you can book an appointment and change or cancel it the day before or up to four hours before.
I booked an appointment and within the same day, I realised I had double-booked myself. I completely forgot until I got a calendar reminder for an important hospital appointment. I thought it wasn’t for a couple of days, but was mistaken. I tried to cancel my appointment completely, but they wouldn’t let me. They told me if I cancelled, I would lose my full money. There were still 26 hours until my appointment, so I had to rebook for the next day, which was extremely inconvenient. The only time available was going to be an extreme rush for me...thanks, most appreciated 😒

I even double-checked my booking, I just had a look out of curiosity, see if I could cancel the other appointment, which was still even further away. I couldn’t cancel that appointment without being charged either.

I looked at the terms and conditions and it clearly says that you can cancel an appointment within 24 hours. My cancellation would have been within 26 hours, so they're an absolute disgrace for breaking their own terms and conditions. I’m done with this illegal website. You are the only people in the world who charge you to cancel appointments 24 hrs away and 26 hours away from the booking. You have to rebook entirely. Even if they have no appointments, they still make you book further and further away, weeks away if necessary.

I don’t see this app as anything but a rip-off now. They want to take people’s money, outside their own guidelines and terms and conditions. They're the pits.

Stay away from them. 🚩 God forbid if anyone dies suddenly, which happened last year. My stepmother died suddenly, and even though they said it was too late (it was four hours before the appointment), they refused to cancel my appointment, even though I sent them proof of death via email. I would've thought that under those circumstances they would've clearly let me off this one time, one time, when I was bereaved. They had no empathy, didn't care a hoot. I remember how I felt this back then, last January, and I thought that was just a one-off. I understand it was because it was too close to the booking time, but they’ve even got worse now! 24 & 26 hours respectively, they point blank told me in the app that if I cancelled my booking I would lose the amount for an extra long cut, blow dry and a colour... who can afford to lose that amount in this day and age? I've booked multiple dozen of appointments with you, but never will you get one more booking out of me, Everrrr!! !

I have been with Treatwell for around five months, and my experience has been incredibly frustrating. Despite already having an established business and receiving regular enquiries through my own social media channels and Google Business profile, Treatwell has not generated a single meaningful sale for me. I realised quite early on that the platform was not suitable for the way my business operates and repeatedly tried to leave. Instead of simply allowing me to terminate the service, I was repeatedly passed to retention staff, encouraged to try different solutions and given the impression that my concerns were being resolved, only to remain tied into a service I had already made clear was not working for me.

There were also important aspects of the service and its charges that were not made sufficiently clear to me during onboarding. I specifically explained that I already run a busy personal training and stretch therapy business and cannot accommodate unpredictable, last-minute appointments. I also experienced problems with the calendar not syncing correctly and contacted Treatwell asking for help. Despite this, bookings came through that I was unable to fulfil. I subsequently discovered that I could still be charged substantial fees when cancelling those bookings, even though they could not reasonably have gone ahead.

This has now happened twice. On both occasions I raised the issue with Treatwell and was told that the fees had been removed from my account. However, the money was still taken — approximately £38 on one occasion and more than £70 on another. That is over £100 taken in relation to just two bookings that could not go ahead, after I had already raised the underlying availability/calendar issues and, crucially, after being told the charges had been removed.

What concerns me most is not simply that Treatwell has failed to generate business for me. It is how difficult it has been to leave a service that I repeatedly explained was unsuitable for my business, combined with unclear information, unsuccessful attempts to resolve technical issues and charges that I was specifically told would not be taken.

I am now requesting a clear resolution: termination of my agreement without further retention attempts or charges, and reimbursement of the fees that I was told had already been removed. I have records of my communications and the relevant charges and would like Treatwell to resolve this properly.