Placed an order…. It never landed. Been trying to get a refund going on two weeks now. I’ve emailed several times with no response back. It's a shame they would lose a customer over $40 bucks. Th... See more
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See what reviewers are saying
Order arrived very soon, quality of the teas I ordered are very good, price is very reasonable. The order came with a little gift. Communication was also quick en very friendly. Great experience!
Company replied
Unreal, was anxious not seeing Paypal but now I'm glad i took the risk, shipment was less than a week "tracked" even better they offer a free shipping option if you don't mind waiting a little lon... See more
Company replied
First time ordering,Paid the invoice,Wmailed them,got a response saying i didnt pay yet,emailed them the transaction id and paid ticket but no response yet, \Turns out itwas the payment system messin... See more
Company replied
Company details
Written by the company
Ayahuasca, Kambo, Rapé, Psychotria Viridis & other Shamanic Herbs from around the world. Ethically sourced & sustainably harvested ethnobotanicals.
Contact info
Nieuweweg 5a , 2033 DK, Haarlem, Netherlands
- www.wakingherbs.com
3.7
Average
54 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed an order…
Placed an order…. It never landed. Been trying to get a refund going on two weeks now. I’ve emailed several times with no response back. It's a shame they would lose a customer over $40 bucks.
They claimed they issued a refund but its been a week and still nothing. Stay far far away from this company. If they are willing to scam someone of $40 dollars it will happen with higher ticket items.
March 18, 2026
Unprompted review
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Everything great
Order arrived very soon, quality of the teas I ordered are very good, price is very reasonable. The order came with a little gift. Communication was also quick en very friendly. Great experience!
April 2, 2026
Unprompted review
Reply from Wakingherbs
hank you so much for your kind and detailed feedback. We’re very happy to hear that everything met your expectations — from the quality of the teas to the delivery, communication, and the little gift.
It truly means a lot to us to know you had a great experience. We appreciate your support and look forward to serving you again.
Warm regards,
Waking Herbs Customer Service Team
Legit
I was skeptical but the mhrb powder is legit medicine. I can’t recommend highly enough.
March 20, 2026
Unprompted review
Reply from Wakingherbs
Thank you very much for your kind words. We truly appreciate your support and are happy to know you had a positive experience with our products and service.
It means a lot to us to be part of your journey, and we look forward to serving you again.
Warm regards,
Waking Herbs Customer Service Team
Great
Great! Fast, discreet and secure shipping to Ireland. Products of extremely high quality. Recommended.
March 27, 2026
Unprompted review
Reply from Wakingherbs
Thank you very much for your kind words. We truly appreciate your support and are happy to know you had a positive experience with our products and service.
It means a lot to us to be part of your journey, and we look forward to serving you again.
Warm regards,
Waking Herbs Customer Service Team
I ordered mimosa hostilis root bark…
I ordered mimosa hostilis root bark from secret valley. 2 times ordered they cane fast but quality was not good at all
March 20, 2026
Unprompted review
Reply from Wakingherbs
Thank you for your feedback. We’re very sorry to hear that the quality did not meet your expectations on those occasions.
We would truly appreciate the opportunity to understand what may have happened and learn from your experience. Please feel welcome to contact us at admin@wakingherbs.com
, and we will do our best to look into this and assist you.
Your feedback is very valuable to us as we continue improving our products and service.
Warm regards,
Waking Herbs Customer Service Team
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Ordered a couple weeks ago
Ordered a couple weeks ago. Delivery was fast but I probably didn't receive what I ordered from them. I ordered the mhrb hidden valley chunks and what I received is shredded but they don't sell it shredded on their website. So I don't know for sure if they gave me different stuff but can't get any contact with them. I mailed them once and try to call them multiple times. That's why I only giving them 3 stars because service isn't great.
Update: still no contact whatsoever. The product i received was also low quality, had a bad yield. To bad, really hoped I had found a good supplier of mimosa hostilis.
February 16, 2026
Unprompted review
Reply from Wakingherbs
Thank you for your feedback, and we’re truly sorry to hear about your experience. This is certainly not the level of quality or communication we aim to provide.
My name is Majo and I’m currently overseeing Customer Service. We would really appreciate the opportunity to look into this situation, especially regarding the product format and the difficulty you experienced reaching us.
It’s possible that your message did not come through, and we sincerely apologize for any frustration this may have caused. Please feel free to contact us directly at admin@wakingherbs.com
, and we will make sure to review your case carefully and provide you with proper support.
Your experience is important to us, and we would truly value the chance to resolve this for you.
Warm regards,
Waking Herbs Customer Service Team
Responsive and reputable seller.
I ordered some seeds and from the first step to the last I was kept inform daily of the progress. They used a high quality delivery company and packaged the product with upmost care. It arrived very quickly and even with some free tea. Will buy again!
March 5, 2026
Unprompted review
Reply from Wakingherbs
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly happy to hear that the process felt smooth from start to finish and that you felt well informed along the way. Our team always tries to handle each order with care, from communication to packaging, so it means a lot to know this was reflected in your experience.
We’re also glad you enjoyed the little tea gift. It’s our way of sharing a small piece of what we love.
We look forward to serving you again in the future.
Warm regards,
Waking Herbs Customer Service Team
Received the order quickly and quality…
Received the order quickly and quality of products also very good. Recommended
January 26, 2026
Unprompted review
Reply from Wakingherbs
Thank you so much for your kind words!
We’re really happy to hear your order arrived quickly and that you’re enjoying the quality of our products. Your recommendation truly means a lot to us.
The hidden valley mhrb is the one: A++ but the quantities offered are a bit off
The hidden valley mhrb is consistently awesome in its yield and rich pigments. I have tried lots of other vendors, and nothing else has come close to their Hidden Valley MHRB. It’s top shelf.
The product is 5 stars. The only reason I knocked a star off is this: they only offer MHRB in 200g or 1kg packages. 200g is $80 and 1kg is $200. 200g at $80 is double the price of the $200 kg and a little too small for me to buy at such an inflated rate. They really need to offer 500g. I’m not the only person I know who has bitched about this. Offering 500g at $125 would have me buying a lot more often.
February 27, 2025
Unprompted review
Reply from Wakingherbs
Thank you so much for your honest and detailed feedback. We truly appreciate your kind words about the quality, yield, and pigments of our Hidden Valley MHRB, it means a lot to us to hear it’s considered top shelf.
We also really value your input regarding the packaging sizes and pricing. Feedback like this is important to us, and we’ll be sharing it internally with our team as we continue reviewing our product offerings. Thank you for taking the time to share your experience and help us improve.
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Long wait time from payment to…
Long wait time from payment to delivery.
No response at all to email inquiries.
However, the products I purchased were of good quality.
February 3, 2025
Unprompted review
Reply from Wakingherbs
Thanks for your review. I am sorry to hear that the delivery took so long. We normally respond to an email query within 24 hours. We will contact you directly to see what went wrong.
Attentive customer service turns bad experience into 5 star experience
I had ordered MHRB from this vendor about a year prior and was pleased with the quality, quickness of shipping and response time from the vendor.
I ordered again, but at the time of my order they only had “medium quality” MHRB in stock. I bought 1kg. Extraction of this dye is time consuming, and I was upset to find that the ‘medium quality’ was practically non-producing.
This is why they get 5 stars. I messaged René on Friday with my complaint. On Saturday, she responded, immediately suggesting a replacement. The replacement arrived on Wednesday and I was very pleased to find that it was their Hidden Valley variety, their most premium offering (if you’re looking around, get this—1.5% back and truly exceptional quality). The Hidden Valley mimosa is absolutely awesome and I will be ordering again.
Wakingherbs.com has very successfully turned a negative experience into an overwhelmingly positive one and has found a loyal customer in the process. Can’t beat that!
November 14, 2024
Unprompted review
Reply from Wakingherbs
Thank you so much for taking the time to share your experience. We truly appreciate your honesty and are very grateful for your kind words. Turning a challenging situation into a positive one is very important to us, and we’re happy to hear that the solution and the Hidden Valley MHRB met your expectations.
Thank you for your trust and support, we’re really glad to have you as part of the Waking Herbs community.
First time ordering,Paid the…
First time ordering,Paid the invoice,Wmailed them,got a response saying i didnt pay yet,emailed them the transaction id and paid ticket but no response yet,
\Turns out itwas the payment system messing up.neither of our faults bet Rene got it sorted out,thanks
November 4, 2024
Unprompted review
Reply from Wakingherbs
Hi Ana,
Thanks for your review. We're already in contact with you via email. We've received your payment, and your order is being processed.
Reply from Wakingherbs
Thank you so much for your kind words!
We’re really happy to hear that Your recommendation truly means a lot to us. Our goal is to keep our clients happy!
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Waste of time. Avoid!
I sent Wakingherbs an email in 'June 24' enquiring about a product I was keen to buy. I also asked them why when I add a product to the basket it will say "spend £26.71" more to get free shipping, then when I add that amount, it will say I have to spend £97 more for free shipping? This appears to be a scam.
Customer service rep Rene initially replied to my email saying they will look into it, then never got back to me. I sent them two more reminder emails over time. In 'July' Rene told me that they "lost track" of their emails and would get back to me next week. It's now 'September' and still no reply.
Additionally their site is plagued with technical issues when converting to different currencies and languages. Checkout always ends up in Dutch despite making the order in English. It's annoying and ends up being a big waste of time.
I will not be purchasing from Wakingherbs, and I wouldn't recommend anyone else does either. Their website is very poor and their customer service never answer queries.
Update 04.09.24: Wakingherbs Rene emailed me saying they did not respond to my 3 emails for over 4 months because they were busy! They also said "Regarding the free shipping, it applies to the UK for orders over $150". Note that they quoted USD not GBP! Nowhere on their website does it state this. Also when I checked their website again today, with 'nothing in my basket', it states I need to spend an odd number of £26.71 for free shipping. (It has been saying that for over 4 months, nothing has changed). When I added products worth £30, it states that "shipping is free"! Obviously the information Rene is giving me is not accurate nor true.
On top of that, they still didn't answer my question about the product. This website is a joke. Avoid!
17.02.26 Update in response to Majo:
It has taking you nearly '2 years' to respond to my review and complaint which is ridiculous. The last response I received from you was that you had notified your tech team about the website issues. However, I can see from your website 17.02.26 that you still have the same technical issues. You also don't have the product I was interested in buying in stock. Nothing has changed and nothing has been resolved.
Since posting my review, I have sourced my product from a great, reliable company with excellent customer service, and I am not interested in reaching out to your company to help you improve your terrible customer service.
September 2, 2024
Unprompted review
Reply from Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve — not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
excellent service and quality
i made several orders the last years and in my experience the potency and quality was amazing and very fresh from different vines to leaves and extract. I had a very nice experience also with the service and contact and would every time order again
April 1, 2023
Unprompted review
Best quality plants/seeds outright
Honestly. Its my go to place for natural healing powers.
☮️🌸🥰🌿☯️
January 26, 2024
Unprompted review
Delivery recieved before estimated…
Delivery recieved before estimated time, thanks.
October 11, 2023
Unprompted review
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I have placed several orders with waking herbs
I have placed several orders with waking herbs. I have also used other places for the same type of products. Waking herbs has the highest quality products and the best deals! I won't ever order anywhere else. Everything I have ever ordered has been shipped and delivered faster than expected and as I stated before the quality is top notch!!
June 22, 2023
Unprompted review
Reply from Wakingherbs
Dear David,
Thank you so much for taking the time to share your experience with us! We greatly appreciate your kind words and your continued support. It brings us immense joy to hear that you have found our products to be of the highest quality and that our deals have met your expectations.
At Waking Herbs, we strive to offer our customers the best possible experience, from the moment they place an order to the timely delivery of their products. We take pride in ensuring that each package is shipped promptly and arrives in a timely manner.
Your satisfaction is our ultimate goal, and we are thrilled to know that you have chosen us as your go-to supplier. We are committed to maintaining the high standards of quality and service that you have come to expect from us.
Once again, we would like to express our gratitude for your kind feedback and your continued loyalty. Should you ever have any questions or need further assistance, please don't hesitate to reach out to our dedicated customer support team. We look forward to serving you again in the future.
Warm regards,
Waking Herbs Customer Support Team
Scammed me
They scammed me, refused to give refund after paid despite cancelling my order, then ignored my emails. Stay away from this company!
February 5, 2023
Unprompted review
Reply from Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve — not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
This would be a product review if I received it....
After I was actually able to pay for my order which was not at all cheap, I never received my product (b cappi paste), so I wrote them an email....I have yet to receive my product a refund or even a response to my email.
May 4, 2023
Unprompted review
Reply from Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
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