My order arrived so quickly (ordered on Sunday afternoon)and it arrived in my rural mailbox early Wednesday morning. Beautifully presented. I was delighted with my purchase (t-towel and washed cloths... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were greeted warmly at the Newmarket store and continued to converse. Our many questions were answered when comparing and deliberating over products. The item we chose was a gift which was then nic... See more
So efficient, no mucking around with getting my order in the post. This makes a customer have confidence , when they need something quickly. Just like me ! Thanks guys.
Easy to order. Good tracking of article being delivered Delivered quickly. Beautifully presented in lovely bags. A special handwritten note from the Packer. A great purchase , well made, a... See more
Company details
Contact info
2-4 Parkway Drive, 0632, Rosedale, New Zealand
- 0800222122
- sales@wallacecotton.co.nz
- wallacecotton.com
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well designed fragrance diffuser
Well designed fragrance diffuser. Best looking fragrance diffuser on the market. Lovely subtle scent. Very nicely packaged and good value for money.
August 13, 2026
I just love Wallace cotton
I just love Wallace cotton.
I love the starship tea towels.
The bedding is beautiful, incredibly long lasting and my orders always arrive super quickly in a beautiful linen bag. The bags are lovely enough to have hanging on display in the bathroom.
I have some cushions and throws from WC which must be nearly 20 years old!
August 23, 2026
I was abit startled when my cushion…
I was abit startled when my cushion insert arrived as it was a flatpak but it filled out beautifully when unpacked.
A lovely soft feather insert - would recommend.
August 26, 2026
Very good fast friendly service
Very good fast friendly service, fabulous quality products. Adoredvthe hand written thank you card.
August 25, 2026
So efficient
So efficient, no mucking around with getting my order in the post. This makes a customer have confidence , when they need something quickly. Just like me ! Thanks guys.
August 26, 2026
Always the best quality
Always the best quality, price and service, always true to the description. Pretty hard to beat.
August 26, 2026
Enjoyed using Wallace Cottons online
Enjoyed using Wallace Cottons online. Easy to order, very quick delivery and beautiful products (duvet cover & pillowcases). Will use again.
August 25, 2026
Service is great.
August 23, 2026
Prompt delivery and thank-you for the…
Prompt delivery and thank-you for the lovely bag :)
August 23, 2026
Have made online orders and always…
Have made online orders and always arrives fast and plenty of updates regarding delivery. Items are always of great quality
August 23, 2026
My order arrived so quickly (ordered on…
My order arrived so quickly (ordered on Sunday afternoon)and it arrived in my rural mailbox early Wednesday morning. Beautifully presented. I was delighted with my purchase (t-towel and washed cloths supporting Starship) An amazing $6 of my $10 t-towel was donated to Starship and $4 of my wash cloths. Well done Wallace Cotton. Very generous. I think you should advertise that along with the products. (I thought maybe $1 from each item might be donated.)👏👏👏
August 23, 2026
Quick delivery and fabulous products
Very quick delivery and the product I chose and received didn’t disappoint!
I will only buy Wallace Cotton bedding in future! Love it !!
August 20, 2026
Quick and easy to order and arrived the…
Quick and easy to order and arrived the next day!
August 20, 2026
Going the extra mile
I was in the Te Aro store looking for a particular item than had been in the sale, but my size was no longer there. The attendant offered to check other stores and ring me. Within a couple of hours she called me back saying there was one last item available in NZ in my size and asked if I'd like it to be couriered to the store, free of charge. She did, I picked it up within 3 days, and am very happy. She went the extra mile and I couldn't have asked for better service.
Kaye
August 10, 2026
Unprompted review
Excellent Service
Excellent Service. The packages were packed excellently. Really happy with everything.
August 20, 2026
Super quick delivery
Super quick delivery
True to advertising
As always Wallace Cotton gives great service
August 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.