Wanan Reviews 

Do not trust this company. I bought two Valentino tops and one them looked fake; I returned it and they never refunded the money. I had to dipuste the charge with the credit card company. I tried to call the number posted in their website and it's not a working number.

Absolutely terrible company to do business with. Bought three items, none fit, sent them back for a refund, and it took them over a month to process! They charged $165 for "taxes, shipping & fees" and refused to explain exactly how they arrived at this amount. No clear policy upfront when you purchase that you would need to pay these fees at checkout, which violates EU law. Then they pointed to their return policy on their website, which doesn't clearly state any amount beyond return shipping, which I was prepared to pay. It took no less than a dozen emails to get my refund, and I will honestly never shop with them again. Sure, you save a few dollars, but when you need to make a return, whatever you saved is going to come out of your pocket and then some. Don't waste your time. Expensive lesson to learn, but I assure you, point taken.

$91.75 was taken from my refund with no clear explanation. After almost a month of emails,customer service still couldn’t provide an itemized breakdown only vague excuses. Terrible transparency and support. I won’t shop here again!

The store markets that all taxes and fees are included. On delivery, a significant surcharge was levied by the shipping company. The store’s “all included” pricing is deceiving.

Return process is misleading – label never sent, return later refused

I strongly warn anyone considering buying from Wanan Luxury.

Order date: November 17
Return requested: December 10

From the moment I requested a return, I followed their instructions exactly. Over multiple emails, their customer service repeatedly told me — in writing — to wait because:

“Your return label is being prepared.”
“As soon as it is ready, we will send it to you via email.”

Despite these assurances, the return label was never sent.
At no point was I informed that I needed to take further action.
At no point was I warned that the return could expire or be rejected.

After weeks of waiting — as instructed by them — Wanan Luxury suddenly changed their position and refused the return entirely, claiming it was now “too late.”

This is not a misunderstanding. It is a direct contradiction of their own written communications and resulted in the company keeping my money while denying any return, exchange, or refund — despite the delay being caused solely by them.

Customer service responses were polite but inconsistent, evasive, and ultimately ineffective. Different representatives provided conflicting explanations, none of which address the central issue: the return label was never sent.

This experience raises serious concerns about how returns are actually handled and whether delays are used strategically to deny customers their rights.

If you shop here, be aware:
• You may be told to “wait” while no action is taken
• The company may later refuse the return due to delays they caused
• Resolving the issue may require formal escalation

I regret this purchase and will not buy from Wanan Luxury again.

They are scammers.
I purchased two items from them. One item arrived defective, and the other never arrived at all.
On top of that, no refund has been issued.
Do not buy anything from their shop under any circumstances.
Only buy from them if you are willing to lose your money.

Additional note(February 2026):
They claim that the refund has been processed; however, no refund has been received. After informing them of this, they repeatedly state that they will investigate the refund process, yet no progress has been made. These are nothing more than empty promises, and no refund has been issued to date.

Additional note 2 (April 1, 2026):
The refund was finally processed at long last.
I placed my order in November 2025. Since then, I have sent them over 100 emails—repeatedly asking, “When will my refund be issued?”

They repeatedly claimed that the refund had already been issued and that the delay in receiving the funds was due to an issue with the PayPal system; however, this was not true. The PayPal transaction history clearly shows that the refund was actually processed on April 1, 2026.
Incidentally, when the refund was finally issued, they dismissively stated only “Ciao, in allegato copia del rimborso” without offering any apology whatsoever.
It appears they see nothing wrong with withholding money that should be refunded to customers.

However, no refund has been issued for the defective item. The only refund I received was for the one item that never arrived.

For anyone experiencing similar issues with this shop, I strongly recommend persistently contacting them. If that still does not work, legal action may be the only option.

Never buy from this shop. They are a scam site that takes your money; the packages never clear customs. Once the package is returned, they claim they cannot process the return and then refuse to issue a refund. If you do some research on WNN SRL, you will see that only one person is listed as an employee - bad idea to steal money from people.

I placed an order that was shipped in september. I was told it was working through US customs but not to worry as Wanan was working with UPS to get it cleared but due to the ongoing new customs rules, it was taking longer.

Over a month later I was told that Wanan could not get the item cleared and that they had worked to have the item returned to them, but my refund could not be processed until the item was returned.

One month later with constant non-informational updates from Wanan, I called UPS myself and was told the package was lost. Now Wanan has not responded to an email from me in 5 days.

Today is 11/7/25 and so my experience with this company has been HORRIBLE. I ordered an item (10/28) and they did not provide the proper paperwork to UPS for customs clearance. I have sent several emails, left messages on Whatsapp, left messages via their online customer service portal but NOPE. Their customer service is practically nonexistent. I cant seem to get a hold of a competent representative assigned to my issue to help me resolve it…MY GOODNESS!! In order for me to get my order I have to practically to fill out and submit the paperwork myself..it’s not worth the headache!! I am the customer NOT the merchant so I should not be subjected to filling out customs paperwork. This should not be happening!! I PROMISE I will never shop here again.

Udate: today is 11/18/25

After constant and consistent communicating I finally received my package 11/14/25. I put in a request to Wanan luxury cancel the delivery from UPS because customs was not releasing the package due to incomplete paper work, but was told that cancellation could not be done. Eventually the paperwork was submitted I believe because the package did arrive. I ended up changing my rating from 1 star to 3 only because the item was at a really good price and they ship out fast! The customs issue and lack of consistent communication ruined the shopping experience for me.

Had zero issue purchasing & returned to EU boutique. Fast shipping and response to return request.

Ordered some Carhartt WIP pants. Pants came and were new/as described. UPS charged me $43 in duties for $100 pants with no statement provided or explanation. I contacted customer service. They very quickly responded after hours and refunded the amount to me. A+ customer service.

ordered an back pack bag labeled as Yamamoto authentic. the price was 600 and it came with a hole in one of the pockets as if the product wasn't completed. they sell fake for a bad discount while saying it's authentic

Do not trust this website. I ordered a 3 thousand dollar Celine dress and the package came without a dress. They also lied about their shipping and processing.

Wanan luxury has nice deals but their availability of inventory on their site is misleading. I placed an order for 10 items but they cancelled 5 of the 10. They procrastinated for a week to ship my order. Emailing asking me to buy more items. I never received my order. This issue has been going on since march 5th. $2842.25 usd is currently being held by them and I have nothing to show for it. The carrier lost my parcel, issued a claim to wanan luxury to reimburse them. Wanan luxury has been sitting on the document for 11 days and has not returned it back to the shipping carrier. I’d advise avoiding this company as I’ve experienced terrible professionalism and lack of communication obviously.

Had zero issues ordering a CP Company cardigan to Ireland, it arrived within about 5 days. Item and size was accurate. As the prices are a lot lower than UK sites, I will use again.

I ordered Balenciaga boots that showed up within 4 business days in a double box. Everything was great and the price was awesome.

Return policies and fees are shared on the website, not sure why everyone here is so upset by having to pay for return shipping.

Do not buy from this company. Their website cannot differentiate between shipping and billing addresses. Meaning my package was held in the handling facility for days because they inserted a mix of my shipping and billing address. When it finally arrived (after I spent an hour on the phone with UPS explaining the situation) one day before I was due to give a speech in front of 200 people, it was a pair of size 42 woman’s trousers. Not even the same gender or brand as I ordered.

Thieves. ILLEGAL fees (in European Union) and bad customer service. When you want to return an item, they charge you the original shipping cost (that was free) on top of the the return shipping costs. This is illegal in the European Union. So I have to pay €30 + €15 = €45 shipping costs for returning an item from Belgium to Italy (no import taxes). When informing their customer service about this, I get the same, automated email explaining all the fees.

Trusted website
Shipping very fast
Products authentics
I got saint laurent sneakers and polo from them came at the right time .

One of the best purchase I've ever made.
You can get here high brands for the cheap price.
Good prices, premium quality, quick shipping. Nothing else to add.