Warehousefashion Reviews 1,995

Bought waterproof fleece jacket £70 zips on pockets rubbish keep opening up now zip on fastener doing same thing zip it up just jacket comes apart won't stay fastened cheap nasty zips bothe pockets and main zip garbage

I’m extremely fustrated with my experience with Warehouse. What should have been a simple order has turned into an ongoing issue for over a month, with no proper resolution.

I ordered two sizes of the same dress, but instead of receiving both items, one of them was replaced with a used, smoke smelling bodysuit in a completely different size that was clearly not mine. The condition of the parcel was so unpleasant that I didn’t even try on the correct dress.

After weeks of back and forth, I was advised to return everything, including the bodysuit that was incorrectly sent to me. I followed these instructions, yet I have only been refunded for one dress. Each time I contact customer service, I have to explain the entire situation again, only to be told that I didn’t return the missing dress, which is impossible as I never received it in the first place.

I’ve been told multiple times that I would receive a refund, and that the issue has been escalated repeatedly (now up to eight times), but nothing has been resolved. The lack of communication between support staff and the need to constantly repeat myself has made this incredibly frustrating.

This has been one of the worst customer service experiences I’ve had. I would strongly urge Warehouse to improve their quality control, returns handling, and internal communication, as this situation has been mishandled from start to finish.

No refund

Returned unwanted items 10 days after the order was placed but no correspondence from them. 'KAI' now saying this '10 days' was beyond the returns period...? Chatbot tried to connect me to an actual human and still no interaction.

Abysmal customer service. No phone number to call and speak with a human. Someone on another review site mentions how good Kai is. Hate to inform them, Kai is an AI bot, not a human. I have been hanging on for at least 6 hours today, possibly longer, for a reply to my message regarding a payment taken yet no acknowledgement of what I ordered. I therefore have no order number to quote when I contact the company. I have been asked 5 times for the same information (name, email, phone number, address and post code AND order number). I have replied every time with this information in full. Every time I get the same message, from 'Kai' the AI assistant. Long waiting time, be patient, thank you for being patient and can you send us your email and first four and last four digits of your credit card. No I wont do that. I am not going to disclose my credit card details to a bot, no matter how nice the message is that they send. I feel that I have been scammed possibly and am going to stop the payment that has already been added to my credit card. To reiterate, appalling in this day and age to not be able to speak to a human. Grrrr.

I received all my answers fast and precise

Kai, provided a prompt and detailed response to my query via the contact page.
This is my first time ordering from Warehouse online . An excellent experience so far.

Failure to provide refund after months. Failure to respond to my messages on all their platforms they have provided. I am disappointed and would like my money back

Selected Asda as a returns label, but when I went to Asda they are apparently no longer a client of there. Have tried to change it on the portal but it won’t let me as it says the return request is already registered have emailed WhatsApped, text, Facebook and Instagram messaged, but have still not received a response just says they are busy but it has been over a week and no one has replied. Should not be allowed to advertise that you can return with a company, if you are no longer a client of there’s and it doesn’t work. No ways of getting in contact with anyone either.

Sadly I cannot give 0 stars as a review. I was refunded my return as a gift card even though I chose to be refunded on my original payment method. Their customer service has been SO unhelpful with not correcting their mistake and just keep sending the same robotic email responses saying they can't change the refund method now. I've had to raise an issue with Paypal (my original payment method) as well as raise a case with Resolver to try and sort out this issue. I can see from doing a google search that there are several people who have had this same issue where they've been given gift card even though they didn't choose it. Clearly there's a fault on their return system or they are running a scam! Regardless I will never shop at Warehouse or their parent company again and will warn people of their abysmal service/return scam!

Any company part of the Debenhams group is to be avoided, which unfortunately includes Warehouse.

Their refund process is abysmal and their ability to refund customers for returned items is poor, to put it mildly.

English Law clearly states that "You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason."

I had a refund issue in July which wasn't resolved after three weeks and I ended up recouping the money back through my card provider.

It looks increasingly like I'm going to experience a similar situation and will have to go through my payment provider again for money which is legally mine, despite reaching out to their "customer service" department.

Avoid unless you purchase an item that you are certain you are going to keep.

I placed an order on 15/10/25 for 3 items, they arrived promptly but weren't suitable so returned them 2 days later. I hadn't received any notifications until 29/10 (to advise my return was received) when I messaged them to ask where my refund was. Today, 12/11, I received only a partial refund for 1 of the items so I messaged them again. I was looking for a telephone number to speak to them but it doesn't exist! I'm still waiting for a response from a customer service person. I find it unacceptable that they take my money on Day 1 yet take over 3 weeks to process a refund. I won't be using them again. Woeful!
Thank you for your reply today (15/11/25). Yes I sent a message (Messenger) on Wed (3 days ago) and still no response. And still no refund received either! Unacceptable!!

I have returned goods to this company and yet to receive a refund which checking on here is a regular pattern . I won’t order again from them and left no option but to do chargeback through my bank . I have since had contact after following again and been advised I’ll have refund by the 19th so I wait to see if happens and the amount of times contacted is resolved and I will update .

Ordered items which arrived late, noticed one item had been refunded, I had no notification of this not being available.
I have tried to return the items I did receive, but the qr code I generated through returns portal did not work at Asda. I have been contacting Warehouse via WhatsApp and email since 29th October to try and resolve, keep getting generic replies asking me to generate a return label, I am unable to do this as the portal is still showing the original qr code, which I have stated on my communication.
So frustrating to deal with !!!!!!!!

Beware shopping at Warehouse! If you buy multiple items from different brands and you need to return them, they use Royal Mail returns which requests that each item is returned separately. Each return is charged at £1.99. Awful customer service- as there are no stores to try items on for size, ordering more than one size is necessary. Contacted company directly as I am unhappy about the environmental impact of having to return items separately. They are not resolving the issue. I will not purchase from them again, total waste of time!

My order never arrived, evri did not deliver to my house but left on grass verge on the road. This was 22 October, contacted Warehouse immediately and several times thereafter, still no response
Order no DUX045275060

What is wrong these these companies...Warehouse, Boohoo, Dorothy Perkins. All of them have declined my card. My card is fine as I used it on the Oasis website for two dresses today. And for food shopping. I am looking for the same items on each site then filling out my details again and again and AGAIN!!!

I am soo sick of online shopping. The items I wanted are either gone and they are just collecting information or the site is stupid. Or both. Oasis was the only one I could use my card on probably because I paid for delivery.

These shops have some terrible ratings. These were once good shops. Not even joking I am seriously thinking of setting up a boycott site as going by the ratings on these shops they are all looking a wee bit scammy.

Paid for next day delivery and my items didn't arrive for 9 days!! Contacted the company twice within this timeframe and was given a link to the courier tracking link (no update there). They couldn't do anything to expedite my order. When my order eventually replied I returned it as it arrived too late for the event I needed it for. Have just received refund for my items but have not received a refund for delivery charge and delivery protection. Writing a review on this as cannot seem to contact anyone through their website. I'm £14 out of pocked after paying for next day delivery to not receive my items for 9 days!!

I sent my return back on 19th September and have yet to receive fund. It's been 4 weeks since I posted this back and it's over £300 I'm waiting to be refunded. I've emailed customer services repeatedly but they never reply. Chat bots on WhatsApp just tell me different dates. Someone said 14th October, when that passed I messaged again and now someone is saying 3rd November. No one will give me a clear outcome. The worst customer service I've experienced.Surely getting my money 6 weeks after posting can't be right?! I'm going to have to claim the money back from my bank now.

Order number DUX044200293

Clearly this company has issues processing refunds. I bought two items and paid for express delivery but they didn’t come on time. So I submitted them for a return, got no confirmation of the items being received and have been waiting over 3 weeks for them to refund me. Jessa also quoted the wrong amount to be refunded to me, only the cost of one dress, so I went back with my order confirmation and the refund amount from their WhatsApp chat bot. Jessa has not replied to me and I still have no refund. Never purchase from this company they’re not doing customer service they just want to take as much as your money as possible for as long as possible

Great, quick customer service from Kai.