Waters & Gate Reviews 

I was extremely disappointed with the service I received from Waters & Gate regarding a driving fine issued in Florence.

The original notice was sent to an address I no longer lived at, meaning I was completely unaware of the fine until much later. Once I became aware of the issue, I made every effort to resolve it promptly. I telephoned Waters & Gate twice, leaving messages on both occasions, and sent three emails, copying in the relevant Florence traffic authorities/legal contacts, seeking assistance and clarification.

Despite these multiple attempts to engage, I received no meaningful communication or support. My requests for the additional collection fees to be waived, given that the original correspondence had been sent to an outdated address, were not properly considered.
When I was eventually contacted, the conversation was handled by a member of staff who came across as dismissive and lacking empathy. Rather than acknowledging the circumstances or the numerous attempts I had made to contact the company, I was simply told that I had to pay the full amount immediately or face further consequences.
The situation could have been resolved far more professionally with clear communication and a willingness to consider the facts. Instead, I was left feeling frustrated, unsupported, and pressured into making payment. Based on my experience, I cannot recommend Waters & Gate's customer service.

Absolutely despicable company, unwilling to listen unless you tell them you will be going back to citizens advice with all emails and all of a sudden they listen to your situation. Finally set up a payment arrangement and then receive several emails and voicemails daily threatening legal action, their right hand doesn’t know what their left hand is doing

Unwilling to cooperate with debtors, try to strong arm and harass. No human touch, even when debtor trying to work with them to resolve the situation. phone calls, and email with no empathy.

I have a bill which I have tried on several occasions to repay on an affordable payment plan. I am currently receiving chemotherapy treatment and can only offer a small amount as I am currently on reduced hours. They have told me that my offer of payment is not enough and are now sending me several harassment emails every day which is unacceptable. I have tried and tried to offer what I can afford but they will not accept it. Absolutely disgusting!! I am taking this further.

An awful company have been harassing me for a fine in Milan from 3 years ago, which I have never heard of. I dispute the fine, as the original amount was £56, not £135. I agreed to pay the £56, but they said they would take some legal action to get the extra payment. They were so awful, I paid the rest, but they are still emailing me to claim more money. You can't talk to anyone, and I've started to think this is a scam company, not a debt collector. DO NOT PAY THEM if they contact you, they are a fraud!

UPDATE Since posting this there has been a change in the situation. I persisted with my dispute and the case was taken over by someone called Gavin. He listened to my side of things, abided by FCA regs and was very skilful with negotiating as was his colleague Helen. Further to my previous review I am satisfied with the way I have been treated and amicable resolution. As before I would still advise people to, collate facts, know their rights, tell the truth and be willing to negotiate fairly.

Partial original review …
I have reason to believe that this company is operating in breach of Financial Conduct Authority FCA regulations which its workforce clearly ignores. W&G is currently pursuing an alleged debt which is in dispute (probably because they have not gained/been given the full facts prior to action). I have sought advice and been informed the best course of action is to report the matter to Trading Standards and the FCA which is why I can’t give specifics right now. It is particularly worrying that it is stated on the W&G website that 'in reality disputes are just delay tactics’ which is also in contravention of what the FCA states:
A firm must suspend any steps it takes or its agent takes in the recovery of a debt from a customer where the customer disputes the debt on valid grounds or what may be valid grounds.
The team at W&G are always 'too busy to answer the phone at the moment’ and they don’t answer correspondence.
I would I am only posting this review so others realise they are not alone and to check out their rights and in particular how debt collectors should work. Please remember that debt collectors are NOT law enforcers and as such they need to abide by the law and are also governed by strict regulations.

GOT A LETTER ABOUT TRAFFIC VIOLATION IN A TOWN I NEVER VISITED!!

They are scammers. have reported them to the police.
Stalking and harassing my wife for an alleged debt with a vets that she has never had an account with and we have never had a pet.
Steven & Tina Bruce

Adding another bad review to all the others. They have sent me a claim with no details as to what the offence was (some kind of driving offence in Bologna, apparently). I have tried calling back numerous times, selecting both 'callback' options but no one calls back. Very annoying and unnerving.

Scammers. Be aware of these scums

Absolute shower of s@@@e of a company. Bullies, horrible unprofessional company. The people who work there are obviously too thick and stupid to get a real job and just make calls or hit a button to type out a letter.

My debt is being paid and I have it showing on my bank statement as going out every week but they harass me daily by letter, text message, mobile calls and email.

I am in the process of taking legal action for harassment, I suggest you all do the same

They are probably all too stupid and mind numbingly dumb to understand this review

Out of the blue, I received an email asking me to pay 600£ for municipality of Rome, it’s a fraud.
I reported them to the police and they will deal with them, am 100% sure it’s fraud or their email been hacked

Horrible bullies!

My wife has incurred a debt which has recently been sent to this company. At no point has she disputed the debt. They have called her at work and she has arranged for them to call her back at a mutually agreed date and time. Which they haven’t done. Instead they have bombarded her with regular threatening text messages and emails. She has replied to some of these emails but the company haven’t responded to her but just continued with the threats.
In our younger years the wife and had some experience dealing with Debt agents and know where we stand.
Neither of us have any reason not to pay the debt but we hate bullies and threatening behaviour, which started straight away.

Do not use this company!! Their behaviour is appalling.
Having traced the wrong person’s identity and sent out court action notice. They initially would not retract their findings and it was left to me an innocent person (who suffered days of anxiety and stress on another level) to prove I wasn’t the person they were chasing! When eventually they agreed to this I received a curt email informing me they would no longer correspond with me on this matter. Not an apology in sight for all the angst they had caused!! Disgusting!!!!

Absolute scumbags.
Trying to harass my mentally ill wife for a Scottish power debt I had already paid off.