Unethical Team
One of their employees stole my EarPods and I can see the location of my EarPods at the surf camp everyday being used. When I messaged with a screenshot of the location to ask about helping me find the EarPods, they blocked me.
When I called, the receptionist clearly knew the guy that took them and tried to play it off as maybe they weren’t taken intentionally.
The receptionist informed me she would check with the employee and get back to me. A few minutes later I get a random message from her basically saying I have no evidence it was him.
I reached out to the general managers, Tim and Robert. Hoping they were mature enough to help me. Clearly they weren’t. They shady and tried so hard to claim there’s no way it was one of them.
The next day I woke up and found that I can no longer see the location of my EarPods. What a coincidence that happens right as they’re telling me it can’t be one of their team members.
Overall shady people and would discourage anyone from being around these people and if you do then just be careful.
Reply from Wavysurfcamp
This person has never been a client of Wavy. He has never booked with us, stayed with us, or been on our premises.
He contacted us about AirPods stolen in Amsterdam more than 4 weeks ago, sending a screenshot (which we still have) showing a location inside a large public campsite shared by hundreds of guests, visitors and staff of several businesses. Not our premises. He has no way of knowing who has the device.
We asked him several times to identify himself and to produce a police report. He refused every time, and instead demanded that we question our employees and other people's guests for him. That is police work.
The details in this review are invented. There is no member of our team from Hawaii. There is no manager here called Tim. He is describing people who do not exist, at a place he has never set foot in, about a theft that happened in another country. What he does accuse, with no evidence whatsoever, is a member of our staff of theft and our receptionist of covering it up. She did exactly what any business would do: she asked, and she came back to him with the answer. He calls that shady because it was not the answer he wanted. This person refuses time after time to give his full name and data, but at this point we know everything we need to know to report him properly.
In Portuguese law this is not a review. Imputing a crime to an identified person, even in the form of a suspicion, is difamação, and it applies to statements made in writing exactly as it does to spoken ones. It is aggravated as publicidade e calúnia when it is published through a medium that spreads it, and when the author knew the imputation was false. Spreading untrue facts capable of damaging the credibility and prestige of a company is a separate criminal offence, ofensa a pessoa coletiva, and it carries civil liability for ofensa ao bom nome.
Since he refuses to take this to the Amsterdam police, we will report it as this review and accusation is 100% false. Not about his AirPods (that is not ours to report) but as a queixa-crime over this review. Every message, screenshot and unanswered request for identification has been preserved.