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my wealth private Reviews 

392
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for explaining complex financial options clearly, ensuring everyone fully understands their retirement plans. People appreciate the incredibly helpful guidance provided during one-to-one meetings, making it easy to manage multiple pensions. Consumers note that setting up accounts is straightforward and stress-free, leaving them feeling secure about their financial future. However, some reviewers were not happy with the overall service, noting dismissive attitudes from advisors and poor ongoing support. A few consumers also felt that communication lacked proper respect and transparency regarding financial charges during consultations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and clear... See more

Service

Clients share positive opinions on service, noting that advisors provide thorough and clear guidance on... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, knowledgeable, and... See more

User experience

People report positive experiences with user experience, highlighting that the overall process is easy and... See more

Customer communications

Reviewers share mixed feedback about contact experiences regarding retirement and pension planning. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would 100% recommend My Wealth, especially James Stabler. Initial seminars relating to my NHS pension were very informative as well as the 1:1, 30 minute telephone calls after each session. This w... See more

Company replied

Rated 5 out of 5 stars

My advisor Saranya is friendly and extremely professional. Her knowledge about pensions and tax is amazing and she explains everything in very clear terms that I can understand. I feel reassured an... See more

Company replied

Rated 5 out of 5 stars

Andrew undertook a really thorough review of my financial situation. We explored options on how I could make my redundancy money go further in terms of securing an income through to when I want to re... See more

Company replied

Rated 5 out of 5 stars

We found the initial meetings really helpful and easy to follow. The documents issued to us were accurate and captured my and my husbands investments preferences. My wealth's main rep and call site qu... See more

Company replied


Company details

  1. Financial Planner
  2. Financial Consultant
  3. Investment Service

Written by the company

my wealth private provides investment advice to employees of many of the UK’s leading companies and pension scheme members to help them understand their personal financial situation, whether they’re saving for their future, or looking how best to make the most of their income at the point of retirement. In particular, our investment advice service helps those approaching retirement by creating tailored investment strategies to meet an individual’s personal objectives, which are flexible enough to adapt to changing needs. This is achieved by creating portfolios of investments, with the underlying assets selected from the whole-of-the-market. The portfolios are then actively managed on a discretionary basis to take account of changing market conditions. When providing advice on retail investment products i.e. pensions and annuities, this is done on an independent basis.


Contact info

4.8

Excellent

TrustScore 5 out of 5

392 reviews

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4.8

All reviews

(392)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

As a new customer, I would recommend My Wealth. My advisor, Danny, was patient, friendly, professional and clearly explained my options to put me in the best pension position. The process was very efficient and required minimum effort on my part, but I now feel I understand what is required to retire early. I wished I'd had the conversation years ago.

September 3, 2026
Unprompted review
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Reply from my wealth private

Dear Joanne

Thank you for taking the time to leave a review and feedback about your experience with my wealth private and your adviser.

We aim to offer a high level of service and we are pleased to hear that we have met your expectations.

We will pass on your feedback.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Melvin was extremely helpful

Melvin was extremely helpful in answering and explaining any queries I had regarding my pension and savings. He was very respectful and knowledgeable, focussing on what was important to me. He is a credit to your team! 😊thank you

September 2, 2026
Unprompted review
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Reply from my wealth private

Dear Rachel

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private.

We will pass in your feedback.

Kind regards,

my wealth private

Rated 4 out of 5 stars

Great personalised advice but timelines could be better explained

The financial advisor I have with My Wealth is super helpful, giving me lots of personalised advise about retirement planning including provision for my wife and children. However, there have been some misunderstandings, especially about timing. Moving Cash ISAs from a buildeing society to a My Wealth stocks and shares ISA too far longer than I expected and it took a while to get to the bottom of the problem - that the building society had sent the funds by cheque not by bank transfer. Whenever such communication issues have arisen, they have been satisfactorily resolved, but the fact that such issues occurred is what makes me give a 4 star rating rather than 5.

August 4, 2026
Unprompted review
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Reply from my wealth private

Dear Dave

Thank you for leaving a review, we are pleased to hear your positive experience with your adviser.

We will take your feedback on board as we are always looking to improve our service.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Jack was amazing and understood what I…

Jack was amazing and understood what I required, there was no rush at anytime.

July 9, 2026
Unprompted review
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Reply from my wealth private

Dear Kirahna

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private.

Kind regards,

my wealth private

Rated 5 out of 5 stars

John was an excellent advisor

John Sherman was an excellent advisor, providing my wife and I with useful and insightful advice and guidance, with a view to securing a comfortable retirement.

August 21, 2026
Unprompted review
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Reply from my wealth private

Dear Neil

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private and your adviser. We will pass on your feedback.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Ryan gave clear information which…

Ryan gave clear information which really helped me form a strategy. Thank you

August 26, 2026
Unprompted review
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Reply from my wealth private

Dear Ian

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private.

Kind regards,

my wealth private

Rated 5 out of 5 stars

My advisor Jack went through everything…

My advisor Jack went through everything and explained my options for retirement financial planning very clearly.
The whole process was easy and all the staff were helpful.

March 12, 2026
Unprompted review
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Reply from my wealth private

Dear Karen

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private.

Kind regards,

my wealth private

Rated 5 out of 5 stars

I would recommend My Wealth .

I would recommend My Wealth for financial advice. Very helpful, well informed and clearly explained advice

August 25, 2026
Unprompted review
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Reply from my wealth private

Dear Keith

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Ryan took me through all the financial…

Ryan took me through all the financial implications of taking redundancy and making sure my financial interests were in the best possible place for me and my family.
His patience in explaining everything was much appreciated and I would highly recommend My Private Wealth.

August 24, 2026
Unprompted review
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Reply from my wealth private

Dear Roy

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private and your adviser Ryan.

We will pass on your feedback.

Kind regards,

my wealth private

Rated 5 out of 5 stars

I would 100% recommend My Wealth

I would 100% recommend My Wealth, especially James Stabler.
Initial seminars relating to my NHS pension were very informative as well as the 1:1, 30 minute telephone calls after each session. This was followed by several meetings via Teams with James who's knowledge is outstanding. He was very patient, understanding and personable.
We discussed my options fully and how money could be invested for the longer term. Extremely happy with the service provided.

August 24, 2026
Unprompted review
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Reply from my wealth private

Dear Alison

Thank you for taking the time to leave a review and feedback about your experience.

We aim to offer a high level of service and we are pleased to hear that we have met your expectations.

We will pass on your feedback to James Stabler.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Friendly and Professional Service

My advisor Saranya is friendly and extremely professional. Her knowledge about pensions and tax is amazing and she explains everything in very clear terms that I can understand. I feel reassured and know that I can always turn to her if I have any queries. I have an account now with mywealth and this was also very easy and straightforward to set up. Highly recommend this company . Thank you to all concerned for an outstanding service.

August 21, 2026
Unprompted review
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Reply from my wealth private

Dear Catherine

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private and your adviser. We will pass on your feedback.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Pension call back

The experience i received on my one to one call was very professional and informative. I had a meeting with the seminar but this call was tailored to my needs. Nothing was too much trouble for him to explain. The information i was given ensured i was making the correct decision for my circumstances. He confirmed i can call again if my circumstances changed.

August 20, 2026
Unprompted review
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Reply from my wealth private

Dear Christine

Thank you for taking the time to leave a review and feedback about your experience.

We aim to offer a high level of service and we are pleased to hear that we have met your expectations.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Fantastic Service

The whole process is so efficient and I have always received an A* service. The advisors are super friendly and explain everything in a really simple way. I feel so secure with my finances with the help and support from Wealth. I would totally recommend this company.

August 19, 2026
Unprompted review
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Reply from my wealth private

Thank you for taking the time to leave a review and feedback about your experience.

We aim to offer a high level of service and we are pleased to hear that we have met your expectations.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Thorough, understandable and sensitive advice

Andrew undertook a really thorough review of my financial situation. We explored options on how I could make my redundancy money go further in terms of securing an income through to when I want to retire. He came up with advice that works for me, which I am now following through. Andrew explained my options clearly, listened to my aspirations, and made it simple.

August 17, 2026
Unprompted review
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Reply from my wealth private

Dear Simon

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private and your adviser Andrew. We will pass on your feedback.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Very professional service especially…

Very professional service especially from our advisor Liam Bell. He made considerable efforts to understand our needs and gave us excellent advice. We cannot praise him highly enough.

January 19, 2026
Unprompted review
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Reply from my wealth private

Dear Philip

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private and your adviser.

We will pass on your feedback.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Had several calls with Luke Webster…

Had several calls with Luke Webster from Wealth at Work and found him to be most helpful. Thanks to his advice and guidance, I feel that I am in a good position with my investments for retirement. I found Luke to be professional, courteous, and extremely knowledgeable. I also found that his support helped cut through a lot of the technical jargon and he was able to concisely explain many of the difficult concepts around pensions and investments.

July 29, 2026
Unprompted review
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Reply from my wealth private

Dear James

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private and your adviser.

We will pass on your feedback to Luke.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Great service

I had an excellent call with Ben Saunders. He was prompt, clear and very easy to talk to. He helped me validate my own assumptions which has been very reassuring. I will definitely use them in future.

June 26, 2026
Unprompted review
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Reply from my wealth private

Dear Denise

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private and your adviser. We will pass on your feedback.

Kind regards,

my wealth private

Rated 5 out of 5 stars

I was referred to My Wealth following a…

I was referred to My Wealth following a work webinar. The initial appointment was relaxed and captured my requirements with no pressure. The follow up appointments were spread over several months and took sometime to get pension information from other providers to make an informed choice. I would highly recommend Graham, he was very informative, patient and answered all my questions. I’m hoping for increased performance on investments now the money is managed.

June 1, 2026
Unprompted review
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Reply from my wealth private

Dear Jill

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private and your adviser.

We will pass on your feedback.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Helpful and friendly advice

The initial pension workshop and individual meetings were very informative and helpful in thinking about how money can be invested to get better longer term returns.
The follow up meetings were clear and gave good basis to make decisions. The service was friendly but professional. Thank you.

July 1, 2026
Unprompted review
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Reply from my wealth private

Thank you for leaving a review, we are pleased to hear your positive experience with my wealth private.

Kind regards,

my wealth private

Rated 5 out of 5 stars

Helpful and no pressure. Very competent investment advice.

We found the initial meetings really helpful and easy to follow. The documents issued to us were accurate and captured my and my husbands investments preferences. My wealth's main rep and call site quickly responded if we had a query. We felt supported throughout by Kirsty and her team. No pressure. We both highly recommend my wealth.

July 22, 2026
Unprompted review
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Reply from my wealth private

Dear Heather

Thank you for taking the time to leave a review and feedback about your experience.

We aim to offer a high level of service and we are pleased to hear that we have met your expectations.

Kind regards,

my wealth private

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