Wella Reviews 

Defective product ruined my hair, and Wella/Clairol refuses to take accountability!
​I am a long-time, loyal user of Clairol ColorStrong 5.3 (Medium Golden Brown) who has used this exact product successfully five separate times. I am experienced with this product and have previously performed strand tests, though I did not run one for this specific application.
​On my most recent application, using my exact standard routine, a defective box of dye—exhibiting mismatched batch codes (531020 on the color tube and 532420 on the primer packet)—severely damaged my hair and turned it jet blue-black instead of golden brown.
​When I opened ticket #418058 with Wella/Clairol Consumer Relations, I provided comprehensive photographic evidence of the disastrous result, the packaging, and the batch code discrepancy. Rather than taking accountability for a manufacturing and packaging defect, customer service put me through weeks of delay, ghosted direct phone requests, and ultimately denied salon correction reimbursement.
​Instead of fixing the damage, upper management offered an insulting $13 product refund while attempting to deflect blame onto a missing strand test—completely ignoring the fact that a missing strand test does not chemically turn brown hair pitch black. They refuse to stand behind their products or cover the professional salon correction needed to fix their mistake. If you care about the health of your hair, stay far away from Clairol!

I have been dissatisfied for years with Wella styling hairsprays, since they are ugly in usage because of unpleasant smell and quite sticky contents! Additional anger comes from the fact that a button and the hole through which the spray should be applied do not ever work properly well. The hole sticks completely every time. I will never recommend it to anyone. Waste of money, and unpleasant feeling of being tricked out!

I bought the Wella semi permanent mask range in - Pink Blush which was meant to be a 'Subtle' blush of pink for light blonde hair / platinum hair etc. Think of it like pearl blonde - only more pink! NO! 👎 Not what the pictures advertised! AT ALL!
The pictures for this product show a blush pastel pink on what looks like he base of white or platinum blonde hair, so MY HAIR BASE.
So, I 🤔 thought, for Autumn 🍂 I'd like a little fun with my hair and have just a touch of pink as I've been pearl blonde/ pastel pink before- years ago!
I purchased a tube as I have bob-length hair. Plenty of product - I even mixed it with a white (safe) conditioner to dull down the pink - just in case... Did that help! NO!

To my horror, I left it on for ten minutes as advertised, went to the bathroom mirror 🪞 and my hair was a medium DUSTY PINK! Now of course- I think DUSTY PINK is beautiful - but it's not what the product was! In a panic, I washed it out 3 times , damaging my hair and it still was so heavily saturated with this dusty pink tone.
Then, it only got worse, I thought 🤔💭 if I dried it, it would lighten up some. NO! DUSTY PINK WITH A TINT OF VERY LIGHT BROWN IN AREAS!
All my precious white and platinum blonde highlights were turned into a bag of dusty brown, pink and yellow!

Now, I googled like a mad-woman to try and get this mess out my hair! My hair was so dead looking, flat and DUSTY PINK/ BROWN UNDERTONES!
I didn't have anything on me to get rid of the colour quickly, like vitamin C powder or anti dandruff shampoo! So I called my hairdresser friend and he somehow saved my hair- almost... Without having to bleach it.
My hair is NOT back to the same colour it was, it is more yellow now, it's lost its highlight and it's still slightly stained in some places!
Do not be fooled by the pictures, that ( in my opinion) look like a photoshop filter that they pick and choose from, not an actual real person's hair 'dyed' with this mask!
Wella, destroyed my hair and you owe me 300 pounds... Which obviously I won't get!
Never use these masks!

It was so nice getting my hair done and they did just an outstanding and amazing job with my hair. Now I look like a famous person.

I love there products the color pigmentation is perfect. I also like the prices they are affordable and the website is user friendly.

I am a severely disabled widow and I have to have a nail technician to do my nails.

As I have weak nails my technician recommended using WELLAS OPI Nail Envy to strengthen my nails. She purchased the OPI RED NAIL ENVY from SALON SERVICES in Loughton, Essex in June 2025. She followed OPI's application instructions to the letter, and when OPI recommended removing the Red Nail Envy, my technician tried to remove it with nail polish remover.

However, not only was this impossible, but it also stained the skin on my fingers, and stained my nails and that of my technician for weeks afterwards despite frequent attempts with nail polish remover.

I complained to OPI stating it was faulty and that a disclaimer should be on the outside of their Nail Envy packaging that it stains the skin on fingers and nails.

OPI responded with an email stating and I quote "as the red nail envy has a strong colour payoff, to remove nail polish, soak a cotton pad with remover and press it on the nail for a few seconds before wiping and once again use a soaked cotton pad to go over the nails once more."
However I had already explained to WELLAS OPI Customer Services on 27 June 2025, that this procedure had already been performed by my nail technician on numerous occasions, resulting in staining of my skin and nails, also making my nails very dry, brittle and splitting.

WELLA also said they were sorry and were unable to assist me further. They also recommended reaching out to Salon Services if I wanted to pursue this further.

My technician went to Salon Services and complained. Salon Services said they had been instructed by their Head Office, to refuse refunds for OPI RED NAIL ENVY.

I find this level of customer service from both of these very large companies who both refuse to do anything atrocious.

Apart from the fact Nail Envy is very expensive, it clearly is faulty, as I have never experienced in all my years of using different brands of nail polish such staining and damaging effects to my nails.

Had pretty high expectations. Had heard it can come out a bit dark but proceeded anyway. Some people say formula might have changed?

Purchase was made on recommendation of website suggestion. Product is highly rated with stylists and on forums so left me unimpressed.

Colour didn't match advertising at all. It was just a plain medium/darkish brown hair dye which you can get from any supermarket or pharmacy and get better results. It couldn't even be removed without bleach.

I guess if you are going to use it pick something at least two shades lighter than you expect to need. It's probably the worst hairdye I've ever used in the last 16 years.

Product did not match advertising.

I carefully selected a Clairol (part of Wella) hair colourant which clearly stated that it coloured grey hairs. I used the product exactly as advised and the results were very disappointing. None of the grey hair has been coloured. I have tried to contact the company using the UK phone number on the product insert and it advises using their website, which I have tried, but cannot email or submit a complaint.
Obviously, having used this product, I cannot use an alternative hair colourant for the next few weeks..... very disappointing

If there was an option of no stars, that is what I would give.

I’m incredibly disappointed with the Wella Contura beard trimmer and Wella’s customer service.

While the trimmer looks great, is easy to use, and delivers precise results, the product's durability is shockingly poor—especially for its premium price. Here’s my experience:

First Trimmer: Stopped holding a charge after just 9 months. The power became so weak it was unusable. Wella refused to help, stating I needed to go through the third-party supplier. The supplier, however, insisted it was a manufacturing issue and directed me back to Wella.
Subsequent Trimmers: I reluctantly purchased another Contura as I needed a trimmer, but within 6 months, it failed with the exact same issue. This pattern repeated with two more units, each lasting less than 6 months before becoming defective.
In total, I’ve spent over £1,000 on four defective trimmers, and neither Wella nor the supplier has taken responsibility or offered any resolution. Wella’s dismissive approach to customer service is unacceptable for a brand positioning itself as high-end.

I’m now left with four unusable trimmers and no confidence in Wella’s products or support. I will not be purchasing another Wella product again and would strongly caution others against doing so.

Just put a blond hair colour on and its come out pure white not happy its nothing like the colour on the box

Worst customer service I have experienced.

Tried for weeks to get information and help about a money back guarantee without any success.

So many emails sent with replies promising they would help or have someone contact me which never happened.

Please avoid this company

Not bad not great. The colours are vibrant but sometimes Inconsistent

At the moment the advert that you have on the television with the blond woman I am sorry to say but there is no way that her hair would make me buy your product there is no shine no bounce nothing her hair looks like it need a lot of attention to get it in better condition

I have used Wella Waveit perm for many years and have been highly content, but now they have changed the composition and the perm had become bad quality. I am not writing about the new version, but the old one, marked with N. This is also confusing marketing. If they do not change it back to the earlier composition, I will use a perm from another brand next time.

Horrible Customer Service. I've contacted them twice regarding a defective product. Was told the same thing over and over again via email. I've use this same color treatment for years and have had this issue before. Certain boxes the color does not activate. Waited days and it stayed the same white color in the tray. Was told that it was fine and would turn brown on my hair! I doubt anyone would risk putting this mess on their hair and what it might do to it.

I bought a Wella product which was damaged and have now written to you twice regarding this issue and never got any reply.

I'm really chocked that Wella has such a poor customer service. I think it's critical to just ignore customer claims concerning faulty products.

I will never buy Wella products again !

Horrible customer service.I bought the item 3 weeks ago.I called them too many times they refre me to ups and ubs refer me to wella!after 3 weeks I'm still waiting to receive it.every time i call them it wastes my time.Last time i buy anything from them