Wellnesswag Reviews 

156
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company, finding the process of obtaining ESA letters to be exceptionally easy and straightforward. Customers consistently highlight the efficiency and speed of the service, often receiving their documents much faster than anticipated, sometimes within hours or the same day. The staff and customer service are frequently praised for being helpful, knowledgeable, and responsive, making the overall experience smooth and comfortable. However, some people were dissatisfied with the service, describing it as rude, unhelpful, and slow, with issues regarding explanations and assistance.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing the process as incredibly easy, fast,... See more

User experience

Customers consistently report positive experiences with the user experience, often describing it as... See more

Customer service

Users describe positive interactions with customer service, highlighting quick and efficient responses, with... See more

Staff

Customers had positive experiences with staff, consistently praising their responsiveness, professionalism,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I chose Wellness Wag for my ESA letter needs because they made the process so accessible and they have real mental health professionals that approve the letters. It’s affordable and easy to go through... See more

Rated 5 out of 5 stars

Crash is an absolute joy to have as part of my life and as my Emotional Support Animal during graduate school. He is loving, gentle, and incredibly well-behaved, making him the perfect companion both... See more

Rated 5 out of 5 stars

Wellness Wag made the whole process of getting my ESA letter so easy. The application was simple, and I didn’t feel rushed or judged when talking with the provider. They really listened and understood... See more

Rated 5 out of 5 stars

The entire process was so easy and straightforward! Everything was clearly explained, and I was able to complete the steps quickly without any hassle. The turnaround time was much faster than I expect... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(156)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great for basic ESA letters

Great for basic ESA letters! Fast turnaround time and very straightforward. However, if you’re needing any additional documents documents, I don’t recommend this company. Customer service is not great and very slow.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my experience…

I am very pleased with my experience using Wellness Wag. The process was extremely easy for requesting an ESA letter; the information was put in and processed by professionals. Although I ended up going through my PCP to obtain the ESA document - the letter that was provided was used as a template (and was approved through petscreening.com). The service alone I would give 5/5 because I was able to email in and receive a response within one hour (or less). Another great option was to be able to use Klarna for the payment!

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly straight forward and easy…

Incredibly straight forward and easy process to get my dog re-certified as an ESA after moving to a new state. Very transparent with local rules and regulations, and was all able to be completed online. Would highly recommend!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

My experience with Wellness Wag was quick, easy, and professional. The team was very responsive and explained California’s ESA requirements clearly throughout the process. The difference-maker for me was receiving an interim ESA letter during the required waiting period, which was extremely helpful for my apartment application.

Overall, communication was clear and the process was straightforward. Definitely recommend!

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

I would give them a 0 if possible

I would give them a 0 if possible. I have had nothing but problems with them. They never provided anything, they never explained anything, they never helped with anything. It took almost a year for them to even address my issue, they then promised a refund, which has yet to arrive and billed me for a renewal for a product I never received after I told them I was done with them. I had to call them and tell them to cancel the renewal, which thankfully they did. But I'm still waiting on the refund they promised from the first issue.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Love it!

It was such a smooth process quick and easy, I got my ESA letter looked over and approved within days. They worked with me and my situation perfectly would definitely use again.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

ESA Letter fast approval

I live in Las Vegas Nv and I was approved with the letter at the apartments I stay at. The process was quick and easy using wellness wag. I definitely recommend

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Easy & Straightforward

I have two cats that have helped me with my mental health for a long time. When I was preparing to move, I was recommended Wellness Wag to get them registered as ESAs - something I had considered previously (and called them already), but didn't know how to do on my own. Wellness Wag was very straightforward and allowed me to get an ESA letter easily. I've had no issues when presenting the letter to property management or Pet Screening thus far.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

I definitely recommend WellnessWag for…

I definitely recommend WellnessWag for anyone needing to get an ESA Letter with very quick turnaround. I had contacted a therapist and she used the excuse that she is an independent and didn’t have letterhead. I told her all she had to do is write a letter explaining why I needed my dogs for emotional support. She knows I suffer from anxiety and depression. It is really severe and affects my daily life. Anyways, I researched a few different websites. I found WellnessWag and completed my intake. I didn’t immediately sign up because I had my reservations. Within 5-10 minutes, I had a phone call from Sophie at 10:15 on a Friday Night. I decided to use the code that she kindly sent to me and was able to set up klarna to make monthly payments. It is all so user friendly. I loved the little videos that helped calm my nerves when I was going through the initial intake process. I got on my account at 3:30 this morning and already had my ESA letter with Keith’s help. He has no idea how much I appreciate his help. The letter is very thorough. I loved my entire experience with Wellnesswag. Thank you so very much for eliminating the anxiety I had in this situation. They need me as much as I need them. 💕💕

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Experience

My experience with Wellnesswag was exceptional. Not to set any unrealistic expectations, but we were in a jam over the Easter holiday, and Wellnesswag came through for us anyway. We sent our request for an ESA on Saturday, and on Easter Sunday, they delivered! If I could give more than five stars, I would. Thank you so much for your quick and caring response; it made a huge difference in our weekend.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing client service from Keith Welsh and wellness wag

Wellness wag made it so easy to get the needed paperwork. The intake and process was fast, simple and efficient but the reason I felt so compelled to write this is because of the service I got specifically from my physiotherapist, Keith Welsh. Not only did he go out of his way to review my file LATE into the evening (I submitted my inquiry in the evening, not expecting to hear back until the next day), but he made sure I got the necessary paperwork via email, text, and had the info to get into the portal. He was so kind and explained everything and also made it clear he was personally available if I needed anything, which you don’t really get nowadays. The next day, my landlord emailed me right before 5 pm and I was able to reach out to Keith and correct the problem WITHIN minutes. He replied promptly and provided a solution before my landlord left for the day. Absolutely incredible service. Keith was a true gem to work with and I feel very lucky to have connected with him as he genuinely cares about his clients and their wellbeing (which again, you don’t get nowadays). I am truly thankful to Keith specifically but also wellness wag for having such amazing talent on their team.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, easy, and reliable

The entire process was so easy and straightforward! Everything was clearly explained, and I was able to complete the steps quickly without any hassle. The turnaround time was much faster than I expected — I received everything sooner than anticipated. I really appreciate how smooth and professional the whole experience was. Highly recommend!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

ESA letter

It was a quick and easy process. Our apartment complex accepted the documents without question. Thanks!

March 23, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look