WeMasterTrade 

Reply from WeMasterTrade

A day ago

Hi Golden, thank you for sharing your concern.

To clarify the violation: account 1183534 was liquidated after reaching the Maximum Daily Loss (MDL) limit. Per our policy, once Daily Loss is reached or surpassed, the account is automatically liquidated for the remainder of that trading day — trading cannot resume, and this applies regardless of how many resets a package may include, since Daily Loss and Max Loss violations, as well as a second Risk Consistency violation, are not eligible for reset.

Regarding the $50 difference between your stop loss ($150) and the recorded loss ($200), our team has asked for the specific order ID several times so we can check the execution details with our Risk team, but we have not yet received it. Without this information, we're unable to verify what happened on that specific trade.

WeMasterTrade Team

Reply from WeMasterTrade

A day ago

Hi Ola, thank you for your patience while we looked into this further.

Following an additional manual review by our Risk team, we found that the automated profit/loss calculation had counted the full 0.02 lot position rather than accounting for the partial close executed at 08:55. Upon manual recheck, the account did not actually reach the Risk Consistency threshold, and your account is being reactivated.

We appreciate you providing the detailed evidence that helped us catch this, and our team will be in touch with you directly with the next steps.

WeMasterTrade Team

Reply from WeMasterTrade

4 days ago

Dear Ahmed,

Thank you for taking the time to share your experience with us! We are thrilled to hear that your first profit withdrawal request was approved and processed smoothly within just two hours.

Providing fast, reliable, and seamless service once trading conditions are met is always our top priority. We appreciate your trust in WeMasterTrade and look forward to supporting you throughout your trading journey.

Best regards,
The WeMasterTrade Team

Reply from WeMasterTrade

4 days ago

Hi Adam, thank you for sharing the details of your case. We would like to clarify where the review of account 1215025 currently stands.

The Daily Loss limit is based on the higher of your starting Balance and starting Equity, minus the Maximum Daily Loss (MDL). For this account, the starting Equity was $39,025.61 and the MDL was $2,000, which set the minimum Equity threshold at $37,025.61. Our records show the account's Equity at $37,021.02, resulting in a Daily Loss of $2,004.59.

Regarding the difference you reported between your MT5 terminal ($37,225.02) and the Dashboard, we rechecked the account and the MT5 records on our side match the figures shown on the Dashboard. To investigate further, we have asked you for the MT5 screenshot or account statement showing the $37,225.02 balance, so we can compare the same data and timeframe. The execution details of order #60659662 that you raised have also been submitted to our Risk team for verification.

We will continue the review with you by email as soon as we receive the statement.

We Master Trade Team

Reply from WeMasterTrade

Sep 21, 2026

Hi Alaa, thank you for the detailed technical breakdown and for raising this concern.

We'd like to clarify: WeMasterTrade payouts are processed through various methods, including cryptocurrency, bank transfer, Volet, PayPal, and other supported channels. To consolidate and display these across our blockchain verification system, transactions are tokenized — which is why the WMT token shown on BscScan may display a value of $0.00. This does not reflect the actual monetary value paid to traders; the payouts themselves are genuine.

We recognize this presentation can be confusing, and your feedback has been forwarded to our IT team to improve clarity going forward. For a step-by-step explanation of how our verification process works, you can refer to this video: https://youtu.be/DU9er9bdItU?si=o5AVapi_wMk1zyaY

If you have further questions, feel free to reach out via wemastertrade.com/report.

WeMasterTrade Team

Reply from WeMasterTrade

Sep 22, 2026

Hi Patrick, thank you for your patience throughout this process.

We can confirm your account has been reactivated, and as discussed directly with you, you've agreed to continue using cTrader while our IT team works on resolving the underlying technical issue affecting the specific symbol in question. We appreciate your cooperation and continued communication with our team on this.

We take feedback like yours seriously, as it helps us identify areas to improve both our systems and customer experience. We hope this update reflects the resolution reached, and we remain available via wemastertrade.com/report should you need further assistance.

We Master Trade Team

Reply from WeMasterTrade

Sep 14, 2026

Hi Israa, thank you for sharing your feedback again.

We take accusations like "scammer" and "scam charts" seriously, but we were unable to locate an account matching the details in your review, which makes it difficult for us to look into your specific case.

WeMasterTrade has a track record of thousands of successful payouts to traders, verifiable through our official community channels. If you have a specific account or experience you'd like us to review, please reach out via wemastertrade.com/report with your account details, and our team will look into it.

We Master Trade Team

Reply from WeMasterTrade

Sep 14, 2026

Hi, thank you for sharing your feedback on trading conditions for crypto and scalping strategies.

We'd like to clarify: spread widening on crypto pairs, especially during weekends, reflects real-time liquidity conditions from our external liquidity providers — weekends typically have lower market liquidity across the industry, which naturally results in wider spreads. This is not something we artificially manipulate; it mirrors standard market behavior seen across trading platforms.

We understand this can be challenging for active scalping strategies, and we appreciate the feedback. If you have any further questions about trading conditions or commission structure, feel free to reach out via wemastertrade.com/report.

WeMasterTrade Team

Reply from WeMasterTrade

Sep 14, 2026

Hi Khlok, thank you for doing your research before making a decision — that's exactly the right approach.

The warning you're seeing relates to how we originally collected reviews (a basic invitation method that later became subject to stricter Trustpilot verification standards) and to reviews from certain markets being automatically flagged due to VPN or shared-network usage — not to fake or manipulated reviews. This type of warning is also a common, platform-wide pattern that affects many businesses, not unique to us. We've published a full, transparent explanation here: https://wemastertrade.com/understanding-our-trustpilot-page-a-transparent-explanation/

WeMasterTrade also has thousands of genuine positive reviews from real clients who've had successful trading and payout experiences with us. We'd encourage you to read through both the explanation above and a range of reviews before deciding. If you have any specific questions before purchasing, feel free to reach out via wemastertrade.com/report.

WeMasterTrade Team

Reply from WeMasterTrade

Sep 7, 2026

Thank you so much for the great review, Saif! We're thrilled to hear that you're enjoying the platform and that our support team has been helpful and responsive.

– WMT Team

Reply from WeMasterTrade

Sep 3, 2026

Hi Nilay,

Thank you so much for taking the time to leave us an honest review!

We're thrilled to hear that you experienced a smooth payout process with us. Ensuring fast, seamless, and reliable transactions is a top priority for our team, and it's wonderful to know we met your expectations.

If you ever need anything or have any questions in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you!

Best regards,
WMT Team

Reply from WeMasterTrade

Aug 31, 2026

Hi Caleb, thank you for sharing your feedback, though we have to respectfully clarify the situation here.

Based on our records, your concern relates to Stop Loss orders (57230058, 57232749, 57234436) on account 1184895. Our technical team reviewed the trade logs and confirmed these orders were executed during a period of high market volatility — the system filled them at the next best available bid price (slippage), which is standard market behavior during fast-moving or low-liquidity conditions, not a technical issue or an intentional tool to breach accounts. This was already explained to you directly via email.

We understand this affected your daily drawdown limit and that the outcome is frustrating, but execution at available market rates during volatile periods applies to all traders equally — it is not something we control or manipulate.

If you'd like to review the specific trade data further, please reach out via wemastertrade.com/report with your account details.

We Master Trade Team

Reply from WeMasterTrade

Aug 28, 2026

Thank you so much for the 5-star review! We're thrilled to hear that you're having such a great experience with our prop firm. We appreciate your support and look forward to continuing to provide you with excellent service!

Reply from WeMasterTrade

Aug 24, 2026

Hi Shorouk, thank you for the detailed account of your experience, and we understand your frustration with this situation.

We want to clarify the current status of your case: your account (1160551) has been escalated for a further review, and our team has already reached out to you directly via email with next steps — including an opportunity to provide additional clarification on the trading activity in question before a final decision is made. This means the matter is still under active review, and there has been no final decision at this stage.

We take concerns about inconsistent communication seriously, and this additional review is specifically intended to ensure the case is assessed thoroughly and fairly. We'd ask that you respond to the email already sent to you so our Risk team can proceed with the review. We're committed to providing a clear, evidence-based resolution once it's complete.

We Master Trade Team

Reply from WeMasterTrade

Aug 20, 2026

Hi Shamim, thank you for sharing your feedback, though we'd like to clarify how Daily Loss is actually calculated for account 1199645.

Daily Loss is based on the higher of your starting Balance or starting Equity, minus your Maximum Daily Loss (MDL) — giving a minimum Equity threshold. For your account: starting Equity was $10,000, with an MDL of $200, setting the minimum Equity threshold at $9,800. Your account's actual Equity reached $9,798.70, resulting in a Daily Loss of $201.3 — just over the $200 limit. This is calculated based on your account's Equity, not solely on stop-loss placement or displayed balance, so it may not always match what appears to have "room left" on the surface.

Our team has already sent you a detailed email with this full breakdown. We understand this is frustrating, especially as a first-time account, and we're happy to clarify further if needed — feel free to reach out via wemastertrade.com/report with your account details.

We Master Trade Team

Reply from WeMasterTrade

Aug 17, 2026

Hi, thank you for sharing your concern.
We were unable to locate an account matching the details in your review, which makes it difficult for us to look into your specific case regarding the tournament account. We take onboarding issues like this seriously and would like to help resolve it directly.
We Master Trade has a track record of thousands of successful payouts and account activations, verifiable through our official community channels. Could you please share your registered email or account details via wemastertrade.com/report? Our team will look into the delay and get your account information sent over as soon as possible.
WeMasterTrade Team

Reply from WeMasterTrade

Aug 17, 2026

Hi Kishor, thank you for your patience while our team reviewed your case.

To clarify, our Risk team's assessment is not based on isolated interpretation, but on a specific pattern identified in your trading activity. On 12 August 2026, after generating a significant profit from XAUUSD, an additional trade was opened that resulted in a loss along with unusual commission activity. This pattern was assessed as an action taken to reduce the previously realized profit in order to adjust your Profit Consistency ratio — which constitutes a violation of our trading rules. As a result, payout request W000134208 was not approved.

We understand this is disappointing, and we want to be clear this determination is based on the overall pattern of how profits and losses were realized across your trading period — not a single data point taken out of context. Our team has already been in touch with you directly to walk through the evidence and explain the assessment in detail.

We Master Trade Team

Reply from WeMasterTrade

Aug 14, 2026

Dear Barakah,

Thank you so much for taking the time to share your experience! We are thrilled to hear that you successfully received your payouts across both of your accounts.

You said it best—adhering to the trading rules and guidelines ensures a smooth payout process for everyone. We appreciate your dedication and look forward to continuing to support your trading journey with WeMasterTrade!

Best regards,
WeMasterTrade Team

Reply from WeMasterTrade

Aug 10, 2026

Thank you so much for the fantastic feedback, Hussain! We're delighted to hear that our instant accounts are meeting your expectations. We appreciate your support and wish you continued success!

Reply from WeMasterTrade

Aug 10, 2026

Thank you for the awesome review, Omar! We truly appreciate your support and are glad to have you trading with us. Let us know if you ever need anything!