1000 piece Snow Leaopard. Great puzzle. Really challenging. It took me some time to decide where to start and how pieces connected. It was not only the subtle tonal differences that created the ch... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Always first class service from this company! The puzzles are made in Britain, and it’s clear to see that they care about quality and sustainability, two things that make their puzzles such treasu... See more
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Wentworth has been the only jigsaw producer I have bought from in the last 6 years. Every single jigsaw is beautifully made and the customer service is fantastic. There is a design for every taste and... See more
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LOVE these puzzles and the behind them. We've ordered from Wentworth for years and shipping to Canada is fuss free! I always receive tracking from the company so I can see where my parcel is, which is... See more
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Company details
Written by the company
Based in the heart of the Wiltshire countryside, Wentworth Wooden Puzzles design, develop and produce beautifully crafted wooden jigsaws that represent the very best of British craftmanship. With their unique whimsy pieces, Wentworth’s wooden jigsaws make perfect gifts and are a delightful distraction from the stresses and strains of everyday life. In a world where it is easy to get consumed by electronic gadgets, Wentworth’s unique brand of wooden jigsaws are an entertaining and rewarding alternative. No matter your age or experience, Wentworth has a jigsaw for everyone – from 25 to 1,500 piece puzzles to suit the avid amateur to the puzzling pro.
Contact info
The Wentworth Wooden Jigsaw Company Limited, Unit C, Stirling Court, South Marston Industrial Estate, Swindon, SN3 4TQ, Wiltshire, United Kingdom
- 02038104552
- customerservice@wentworthpuzzles.com
- www.wentworthpuzzles.com
4.2
Great
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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5* quality and service
Wentworth has been the only jigsaw producer I have bought from in the last 6 years. Every single jigsaw is beautifully made and the customer service is fantastic. There is a design for every taste and the wood used is such high quality. There is nothing like opening the box. The smell is absolutely beautiful 😍.
November 6, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again. Thank you for your support.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
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Request to go onto the Factory Tours List
Request to go onto the Visitors/Tours list. Well done and quick reply from Customer Service.
November 4, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are so pleased to hear that you have had a positive experience with our team, and we hope to welcome you to one of our factory tours as soon as we can. Thank you for your support, and we hope you can continue enjoying our puzzles in the future!
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Customer Service
The customer service is as good as the quality of the puzzles, excellent, thank you for putting the focus on the customer.
Peter W
October 29, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are so pleased to hear you are happy with both our puzzles and our service. Customer experience and satisfaction remain our top priority, and we are always looking for ways in which we can improve things going forward for our customers. Thank you for your support; we hope you can continue to enjoy our puzzles in the future.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Just the Most Beautiful and Enticing
I am new to puzzles but find the imagery in Wentworth Puzzles very beautiful and enticing. I cannot get enough ! I call my stash of these puzzles my “estate puzzles” because I will pass them on to future generations.
October 20, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are so pleased to hear that you have enjoyed your puzzles so much. We try hard to produce a range of puzzle themes and images to ensure we have a wide variety of different puzzles for our customers to choose from. We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Great choice of puzzles from the young…
Great choice of puzzles from the young to the elderly lovely thick wood for puzzles, price is great value for the work that goes in to making them, these are the best around i only buy Wentworth puzzles, the service is fab and the delivery is fast. I would recommend them.
October 2, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are really pleased to hear that you enjoy our puzzles so much. We try hard to create puzzles that our customers will love and be able to enjoy time and time again. It is great that your orders arrive quickly; thank you for your support.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
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Amazing customer service
Amazing customer service! Special thanks to all the team for going above and beyond, especially to Olivia.
October 16, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We put customer experience and satisfaction as a top priority, and your review reaffirms the hard work that our dedicated teams put in. We are so pleased to hear you have found our customer service to be excellent, and we hope you can continue to enjoy our puzzles in the future. Thank you for your support.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
My first Wentworth puzzle but not my last!
Just purchased my first ever Wentworth Puzzle - the Freeform Field Fox 350 pieces. What a wonderful quality puzzle to do. The pieces are just the right thickness and the quality is outstanding. Looking at some other comments, to get a clearer picture to follow, take a photo on your phone and zoom in. Perhaps Wentworth could include a large paper copy of the puzzle design which might help. I had no problems. It was my first but it most certainly won’t be my last.
September 18, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are so pleased to hear that you have enjoyed your Field Fox puzzle so much. We try hard to create puzzles that our customers will love and be able to enjoy time and time again. All of your feedback will of course be passed on to the relevant teams as we are always looking into ways in which we can improve things for our customers.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Contacted Customer service on Sunday on…
Contacted Customer service on Sunday on Sunday and my query was answered on Monday. Great service.
September 13, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We put customer experience and satisfaction as a top priority, and your review reaffirms the hard work that our dedicated team put in. We hope you enjoy completing your puzzles.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
This is my first purchase of from…
This is my first purchase of from Wentworth Puzzles as I normally do Liberty Wooden Puzzles. I am disappointed by the quality, the pieces are thin in comparison to either Liberty or Boardwalk puzzles and I find the shapes uninteresting as they feel too much like a normal puzzle.
I have not done either puzzles but I am starting one today so I shall see if they are fun to do.
I am glad I purchased the puzzles from the clearance section as I would have been annoyed had I paid full price for them.
The delivery was prompt but I did not get notification from the carrier as mentioned in the order acknowledgment.
I was also put out by the supposedly special offer on bank holiday Monday but it turned out not as good as the order which is in place from Tuesday.
September 4, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are very sorry to hear that you are disappointed with the thickness of our puzzle pieces. We made the transition from 3mm board to 4mm board in 2022 and have found the puzzling experience to be better, along with customer feedback for our thicker puzzles.
Regarding the delivery information, we will be sure to pass this feedback on to our delivery partner as all customers should receive their tracking information shortly after our team despatch the order.
Once again, please accept our apologies for the negative experience you have had and for any inconvenience that this may have caused you. If you have any questions or require any assistance please do not hesitate to reach out to our team.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
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Delightful Customer Service!
I phoned what I thought was your Chicago number with a question about your beautiful advent calendars; much to my delight, I reached the UK and a lovely representative named Abbey, who was friendly and informative, and with whom I hope to chat again every time I have an order; I expect there will be many :)
August 17, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We put customer experience and satisfaction as a top priority, and we are so pleased to hear that you had a positive experience with our team. Your review reaffirms the hard work that team put in and we hope you can continue to enjoy our puzzles in the future. Thank you for your support.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Very well made puzzles with interesting…
Very well made puzzles with interesting shaped pieces that add to the challenge. Customer Service have been brilliant helping source a missing piece.
August 5, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are so pleased to hear that you enjoy our puzzles so much, and that you love our unique shaped whimsy pieces.We put customer experience and satisfaction as a top priority, and your review reaffirms the hard work that our dedicated team put in, and we are glad we were able to assist you with obtaining a replacement piece.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Amazing customer service!
I had one piece missing so I got in touch with customer services along with a picture of the completed puzzle minus a piece. Wentworth identified the piece and sent me a replacement piece in a lovely little box all for no charge.
Such customer service is so rare but then Wentworth puzzles are such good quality. That is why I buy them and will continue to buy them.
July 11, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are very sorry to hear that a puzzle in your order required a replacement piece. This is not how we would expect our customers to receive their puzzles and apologise for both the inconvenience and disappointment that this may have caused you. We are pleased however, to hear that this issue has now been resolved and that you can now enjoy your complete puzzle after using our replacement piece service!
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Feeling disappointed
I have completed the extra difficult 1031 the puzzle that leaves an impression but it is very unsatisfying. Some areas of the image are vague so it’s difficult to match the pattern and since the pieces and their relationship is the same throughout there is no other way of knowing whether a piece is in the right place. Worse than those standard puzzles with black backgrounds or blue sky but with those you can only get it finished one way. With this all the pieces fit anywhere. I asked for a higher definition image but no response. Freeform puzzles are good and tough but you can finish them. This one is just frustrating and unsatisfactory
July 9, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are very sorry to hear that you are disappointed with the puzzle you recently purchased. Some of our extra difficult puzzles contain repetitive, tessellated pieces which can make placing the pieces in the puzzle more challenging, and we are sorry to hear you have not found this to be enjoyable on this occasion. Your feedback regarding this will of course be passed on to the relevant teams. Our customer service team respond to all queries within 1-2 working days and if you do have any further questions or queries, please reach out to the team and we would always be more than happy to help
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
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Their customer service is excellent
Their customer service is excellent. Prompt reply to my emails. Even though they were unable to answer my query they still replied and explained why.
June 30, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
It is great to hear you are pleased with how quick our team responded to your query. We are sorry we were not able to advise you further. We do hope you can continue to enjoy our puzzles in the future.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
LOVE these puzzles and the behind them
LOVE these puzzles and the behind them. We've ordered from Wentworth for years and shipping to Canada is fuss free! I always receive tracking from the company so I can see where my parcel is, which is great as the puzzles come from England. The packaging is beautiful and there is no needless inserts like pictures, the picture on the box is perfect for me, and sometimes I don't even use that! The last time I ordered I had a slight issues with a puzzle and the customer service team fixed so quickly. Thank you Wentworth!
May 11, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are glad to hear you are enjoying our puzzles! It is also great to hear your orders have been arriving safely and promptly to Canada. We take pride in both the quality of our puzzles and the packaging you receive your puzzle in. Customer service is a top priority here at Wentworth, so we are glad to hear any issues you have had previously were resolved in a timely manner. We hope you can continue to enjoy our puzzles for years to come!
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
Quality every time, thank you
Once you’ve tried a Wentworth wooden puzzle you will never be able to go back to cardboard. The pieces are thick, durable, sustainably made, great for those who love to enjoy puzzles again and again, or pass them down for others to try.
I love that the company is moving away from AI art, it shows how much they value and listen to their customers. I far prefer the artists that Wentworth Puzzles select, in comparison to those that other brands choose, and Wentworth has a much larger selection of art to choose from.
We would recommend Wentworth Puzzles every time. They’re made in Britain, which for me in the States means I can count on quality, instead of other brands that make their puzzles in China.
May 4, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
It is great to hear you are delighted with the puzzle you have received and the quality of the puzzle. We take pride in our puzzles and knowing these will be enjoyed for years to come by you and your family is great to hear. Customer experience and satisfaction is a top priority here at Wentworth and we appreciate you taking the time to let us know.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
The best puzzles from the best people
Always first class service from this company! The puzzles are made in Britain, and it’s clear to see that they care about quality and sustainability, two things that make their puzzles such treasures!
From the thick pieces, charming whimsies and the fantastic selection of images and sizes, there is something for everyone, and we recommend everyone try one!
Thank you Wentworth Puzzles for remarkable puzzles and treasured family time to remember.
May 5, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are so glad to hear you’re loving our puzzles! It is great to hear our whimsy pieces and the different designs we have to offer create wonderful memories for you and your family. We try hard to offer puzzles that last for years to come and can be enjoyed by everyone and your feedback reconfirms this.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
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The best choice for puzzles and sizes
I have done jigsaws since I was 4yr - now nearly 80yr - only puzzles I now do! Customer service, puzzle choice and quality of pieces is 10/10. My only dilemma - our bank balance - puzzles are worth every penny though!
April 29, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are pleased to hear you enjoy our puzzles so much. We put customer experience and satisfaction as a top priority and try to ensure that customers receive their beautiful Wentworth Wooden Puzzles as intended. We hope you can continue to enjoy our puzzles in the future, thank you for your support.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
These puzzles are great
These puzzles are great, made from wood not cardboard, makes a really premium experience. I’ve been buying from them for years and they never disappoint. The choice of images and different puzzle cuts means theres’s always something new to try. They arrive quickly too.
February 7, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are so glad to hear how much you enjoy the quality and variety of our puzzles. We try hard to have a wide range of choices for our customers to choose from, so our puzzles can be enjoyed time and time again. We are also glad to hear your orders have always arrived in good timing. Customer experience and satisfaction is a top priority here at Wentworth and we appreciate you taking the time to let us know.
Thank you. The Customer Service Team at Wentworth Wooden Puzzles.
I'm a huge fan!
I’ve been doing Wentworth jigsaw puzzles for a few years now and I love them! Each of their collections follows the changing seasons and they’re a hit every time! Packages are always sent quickly and with care, and the quality of their wooden puzzles is a real bonus. I’m a huge fan!
April 11, 2026
Unprompted review
Reply from Wentworth Wooden Puzzles
Thank you for your feedback.
We are so glad to hear how much you love our puzzles. We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again!
It is great to hear your orders have arrived with you in efficient timing and have been handled with care. We will be sure to pass on your feedback with the relevant teams.
Thank you. The Customer Service Team at Wentworth Puzzles
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