excellent service
excellent service - fast delivery and product arrived in good conditions
October 26, 2026
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Wermuth – Ihr Elektrofachhändler mit Herz, Erfahrung und Verantwortung Wermuth ist ein inhabergeführtes Familienunternehmen mit einer über 25-jährigen Tradition im Elektrofachhandel. Seit der Gründung stehen bei uns nicht nur moderne Technik und hochwertige Produkte im Fokus, sondern vor allem Verlässlichkeit, persönliche Beratung und langfristige Kundenbeziehungen. Als Familienbetrieb übernehmen wir Verantwortung – für unsere Kundinnen und Kunden, unsere Mitarbeitenden und unsere Region. Heute vereinen wir stationären Fachhandel und digitalen Service unter einem Dach. Neben unserem Onlineshop www.wermuth.de betreiben wir drei EURONICS XXL Elektrofachmärkte in Sachsen und Sachsen-Anhalt. In unseren Märkten wie auch online profitieren Kundinnen und Kunden von fachkundiger Beratung, einer großen Produktauswahl und einem Service, der weit über den reinen Verkauf hinausgeht. Unser Sortiment umfasst ein breites Spektrum an Haushaltsgeräten, Unterhaltungselektronik und Multimedia-Produkten – von energieeffizienten Großgeräten über moderne Küchentechnik bis hin zu innovativer Unterhaltungselektronik. Als autorisierter Fachhändler arbeiten wir eng mit renommierten Herstellern zusammen, darunter Miele, Liebherr, Bosch, Siemens, Neff, BORA, AEG, Quooker, Samsung, LG, Midea, Gorenje, Hisense, Beko, Oranier, Severin, Dyson, Constructa und Philips. Diese Partnerschaften stehen für geprüfte Qualität, aktuelle Technik und zuverlässigen Herstellerservice. Unser Anspruch ist es, für jede Kundin und jeden Kunden die passende Lösung zu finden – kompetent, ehrlich und transparent. Das Feedback unserer Kundschaft ist für uns besonders wertvoll. Bewertungen auf Trustpilot helfen uns, unseren Service kontinuierlich weiterzuentwickeln und unseren hohen Qualitätsanspruch jeden Tag aufs Neue zu bestätigen.
Contact info
Germany
- www.wermuth.de
4.2
Great
730 reviews
Asks customers to review
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Replied to 26% of negative reviews
Typically replies within 1 week
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Lying about delivery time
Don’t know where to start.
I have bought washing machine and dryer from them, because Siemens website directed me as trusted distributor. I chose the models that was promising “delivery in 2-3 working days” because my old machine was broken and I have a new born baby at home. I ordered and started waiting. 3 days later no update at all, we called them, they said “because you paid with PayPal whole process starts 2-3 days later because we get the money then.” Like? Is it written on your website? No? How can you occasionally postpone my order because of a payment method that you are offering without warning!?
Whatever we waited, 1 week past, no update. We emailed them to ask where are the goods, “your order will be shipped tomorrow”. It was shipped via Hermes, Hermes informed us because we wanted “service and montage” our order will be delayed. 3 weeks later, machine finally arrived to my house.
2 service guy from Hermes, almost throw the machine took out transportation bolts and left.
We run the machine, because they didn’t bother to level it, machine started walking in the room.
We had to pull and level the machine that we paid 80 euros for “2 men montage service”.
Complete disaster.
Never again.
September 15, 2026
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