WestBow Press Reviews 

894
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful and professional staff who patiently guide first time authors through every step of the publishing journey. Many people appreciate the responsive communication and the smooth handling of their manuscripts to create a polished final product. However, some customers also noted frustrating delays and communication gaps when trying to get updates during the production phase. A few other people also felt that the editing and formatting stages resulted in unexpected errors and issues with the final printed materials. Some reviewers mentioned that reaching representatives for support when problems arose proved quite difficult.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and the overall publishing process. While... See more

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness, kindness, and professional... See more

Customer service

People report ambiguous experiences with customer service regarding responsiveness and support quality. While... See more

Service

Users describe ambiguous interactions with service, highlighting a sharp divide in their publishing... See more

Response time

Customers had mixed experiences with response time, with some reviewers noting that representatives were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bob DeGroff was an incredible, professional and efficient point man. I thoroughly enjoyed working with him and plan on making the seven hour trip from Memphis to Indianapolis to meet and thank hi... See more

Company replied

Rated 4 out of 5 stars

Luther Blackwell was great. Donna who was sapposed to help send marketing materials, was not so great. It took her WEEKS and actually MONTHS to send two links for marketing. I had to ask multiple time... See more

Company replied

Rated 3 out of 5 stars

The first printing of my illustrated children’s book had color washed out and pages sized I correctly. I paid again to get these corrected but still had sizing slightly off. They set the price and wan... See more

Company replied

Rated 3 out of 5 stars

When I began the processs, I was told that I would have help with website and post-pub publicity. That hasn't happened, even though I paid for it. I received little or not constructive feed... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

WestBow Press, a division of Thomas Nelson & Zondervan, understands that an author’s work is more than just a book. It’s a calling. We empower emerging Christian writers to answer their callings and share their messages of faith through publishing, helping every step of the way with supported self-publishing services that fit authors’ ambitions. As a Christian book publisher we publish books of all genres but specialize in books with Christian morals and inspirational themes.


Contact info

3.7

Average

TrustScore 3.5 out of 5

894 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(894)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Interaction with WestBow personnel

Interaction with WestBow personnel. My lack of experience was offset by the broad experience of the various WestBow employees I encountered along the way. Example one: Karen Stansberry (Senior Publishing Consultant) who guided me through selecting and purchasing a Legacy Publishing Package. Example two: Michele Neary (Author Relations Manager) whose commitment to the successful completion of the project was evident, valuable, and enabling.
The Publishing Package was pricy; but I believe that the value of the professional services received thus exceed what I paid. Now waiting for the line editing to be completed.

July 31, 2026
Rated 4 out of 5 stars

Your reputation precedes you

Your reputation precedes you, therefore, that is the reason I chose you to publish my book.

However, when I submitted my corrections, I waited 10 working days before I reached out to Bob, my contact.
He said, “they should’ve gotten back to you by now, let me check.”
He contacted his manager and made sure that that department was on board. Sure enough, within 24 hours all is well.

If I can say anything about Westbow, I would credit Bob, because he was the bomb!!

My book is out there, and I appreciate all that you did to get it together and published!

THANK YOU!

September 30, 2026
WestBow Press logo

Reply from WestBow Press

Thank you for choosing us to publish your book, and congratulations on seeing it out in the world. We're glad Bob helped you so quickly, and we'll pass your kind words on to him. You shouldn't have needed to chase us for 10 working days, though, and we're sorry you did. We'll share your feedback with the team so corrections move faster. Thank you again for trusting us with your book.

Rated 5 out of 5 stars

I especially liked the account…

I especially liked the account supervisor, Luther Blackwell. He was always available to help a first-time author through the maze of publishing. The editors and designers were also extremely helpful.

September 23, 2026
WestBow Press logo

Reply from WestBow Press

Thank you, Earl, and congratulations on your first book! Luther will be so glad to read this; being always available to guide a first-time author through the maze of publishing is exactly what makes the difference, and we'll be sure he hears it. We're grateful too for your kind words about the editors and designers. Wishing you every success with your book!

Rated 5 out of 5 stars

You made a seemingly impossible task…

You made a seemingly impossible task possible. You were there when needed.
Thank You

September 23, 2026
WestBow Press logo

Reply from WestBow Press

Thank you, Loren, this means so much. Publishing a book can feel impossible from the outside, and being there for you exactly when you needed us is precisely what we hope to do. We're so glad we could help make it possible. Congratulations on your book. You did it!

Rated 5 out of 5 stars

Service has been great

Service has been great. The book came out better than I had hoped for.

August 15, 2026
WestBow Press logo

Reply from WestBow Press

Thank you, Glenn! 'Better than I had hoped for' is exactly what we love to hear. We're so glad the service and the finished book both met your expectations. Congratulations on your book!

Rated 5 out of 5 stars

The agent host spoke with kindness even…

The agent host spoke with kindness even when you were frustrated in the process. The language is simple to understand concerning the contract; if you don't know, they will find the answer. The quality of the book is extremely professional. The interior is very easy on the eyes, and I have received many compliments.

September 10, 2026
WestBow Press logo

Reply from WestBow Press

Thank you, George. We're so glad the team met you with kindness even in the frustrating moments; that patience matters more than anything. And it's lovely to hear the contract was easy to follow and your book's quality and interior are earning compliments. Congratulations on your book!

Rated 2 out of 5 stars

The communication is bad

The communication is bad. Some employees are very good.But some are very bad. You do not know who will be next. You sent your request and NO REPLY. I think I am talking to an AI.

September 22, 2026
WestBow Press logo

Reply from WestBow Press

Anthony, sending a request and receiving no reply leaves you unsure who is helping you or what happens next. Some employees have been helpful, but you should be able to count on consistent communication from everyone assisting you. You are speaking with a person, and your questions deserve a clear, personal response. We want you to feel heard and supported throughout your publishing experience.

Rated 5 out of 5 stars

My experience with Westbow Publishing…

My experience with Westbow Publishing was relatively an easy way to get my material in book form. For the most part, everyone was professional and answered all my questions regarding the process. The final product actually came a bit earlier than I expected. Overall I am completely satisfied with the results. Thank you Westbow and all your hard work. Mark E. Snow, “For The Time Is Near.”

September 11, 2026
WestBow Press logo

Reply from WestBow Press

Thank you, Mark — and congratulations on "For The Time Is Near"! We're delighted that the process was an easy way to bring your material into book form, that the team answered your questions along the way, and that your finished book arrived ahead of schedule. Completely satisfied is exactly what we hope for. Thank you for trusting WestBow. We wish you every success with your book!

Rated 5 out of 5 stars

It has been a wonderful experience

It has been a wonderful experience. Everyone was so very helpful and supportive each step of the way. I would highly recommend WestBow Press to anyone seeking to publish a book.

September 10, 2026
WestBow Press logo

Reply from WestBow Press

Thank you! We're so glad it was a wonderful experience and that you felt supported throughout! Your recommendation means a great deal. Congratulations on your book!

Rated 3 out of 5 stars

Too much email communication

I am a more hands-on, personal face-to-face person, so therefore I did not like all of the communication being so much by email. I paid for extra editing and still found mistakes and things that weren’t corrected properly after sending the modification for us back multiple times. It was hard to reach any of my contact people via telephone always had to leave messages and wait for a call back which sometimes two days. Sometimes I would not get a return phone call, but a reply by email. I had a difficult time getting the cover copy that I wanted.

August 28, 2026
WestBow Press logo

Reply from WestBow Press

Patricia, we understand that our reliance on email did not provide the personal, hands-on experience you expected. You also should not have had to wait so long for returned calls or go through multiple rounds to correct formatting issues and finalize your cover. We appreciate that you gave us the opportunity to make the necessary changes and get your book the way you wanted it. Your feedback shows where we need to be more responsive and attentive to each author’s preferred way of communicating.

Rated 5 out of 5 stars

Tent Dwellers

I was the holdup. I had deaths and hospital stays, so although it took almost 3 years to get my book published, WestBow was very patient with me.

August 25, 2026
WestBow Press logo

Reply from WestBow Press

Thank you, Lonnie, and congratulations on "Tent Dwellers". We're truly sorry for the losses and difficult times you faced during those years. A book can always wait for life; being patient with you through it was the least we could do, and we're honored you saw it through to publication. Wishing you every success with it, and brighter days ahead.

Rated 4 out of 5 stars

The staff is supportive and available

The staff is supportive and available, as well as very helpful

August 26, 2026
WestBow Press logo

Reply from WestBow Press

Thanks, Christine! I'm delighted that you found the staff supportive and helpful whenever you needed them. Congratulations on your book!

Rated 5 out of 5 stars

There was always instant communications…

There was always instant communications back and forth between Bob and me. Best of all, however, was that the group that did the cover did a masterful job, and the interior format was just as well done.

August 27, 2026
WestBow Press logo

Reply from WestBow Press

Thank you, Jim! Bob will be glad to hear how much you valued the quick back-and-forth, and we'll pass it along! We are delighted too that the cover and interior formatting came out so well. Congratulations on your book!

Rated 3 out of 5 stars

New Author experience

This is the first book I have ever published, and I was excited to work with WestBow Press because of its reputation and affiliation. The beginning of the process was enjoyable, and I appreciated the support I received in getting my book started.

However, as the project progressed, communication began to slow down. My book is currently in production, but I have sometimes felt left to navigate parts of the process on my own. Response times have occasionally been as long as three weeks, which has made the experience more challenging.

Publishing through WestBow Press was a significant financial investment. Given the cost, I expected more consistent guidance and communication throughout the entire process, particularly as a first-time author. I also found that many additional services or benefits required substantial added fees, which made the overall experience more costly than I initially anticipated.

I am grateful for the opportunity to publish my first book, but I believe more timely communication, clearer expectations about additional costs, and continued support during the production stage would greatly improve the experience for new authors.

August 20, 2026
WestBow Press logo

Reply from WestBow Press

Thank you for speaking with us yesterday and sharing your experience. Publishing a first book is a major milestone, and you deserve consistent guidance throughout the process. We recognize the communication gaps and delay you encountered, particularly with your marketing services. Your website and press release are now being worked on, and our team will continue supporting you as they move forward.

Rated 4 out of 5 stars

Great experience

The people I worked with were very helpful, and the process took less time than I expected.

August 19, 2026
WestBow Press logo

Reply from WestBow Press

Thank you, Brenda. Helpful people and a process quicker than you expected is exactly what we hope for! We're so glad that's how it went. Congratulations on your book!

Rated 1 out of 5 stars

1 week after release date of my book…

1 week after release date of my book Amazon pulled the book because Westbow did not properly do the spine to amazon standards. 2.5 months later it's still not on Amazon. It's literally the reason why we paid them thousand's to properly handle this type of stuff and they still have not fixed the situation. Pass on them this publisher is not good.

August 30, 2026
Unprompted review
WestBow Press logo

Reply from WestBow Press

Steve, we understand how concerning it would be to have your book removed from Amazon shortly after its release. We have requested more information because we have not been able to identify your WestBow Press project from this review. We would like to investigate what happened and help resolve the issue. Please send your book title and contact details to tellusmore@westbowpress.com.

Rated 3 out of 5 stars

Communication inconsistencies with ACM

I think it was hard in the beginning when with my author care manager did not receive my manuscript properly and never relayed that information to me. Weeks went by with no communication and I was understanding they were working on it. In reality no work was being done.

August 26, 2026
WestBow Press logo

Reply from WestBow Press

Alicia, you should have been told immediately that your manuscript was not received properly. We’re sorry you waited for weeks believing your book was in progress when no work had begun. We would like to review what happened and make sure your project is moving forward. Please contact us at tellusmore@westbowpress.com.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look