Westcoast Properties Reviews 165

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's willingness to go the extra mile to answer questions and provide explanations. The service provided is often described as excellent, with consumers noting the efficiency, smooth process, and ease of their overall experience, especially during stressful times like moving. However, some people were dissatisfied with the service, mentioning unprofessional behavior from staff. There were also instances where customers felt they had to take on tasks that should have been handled by the company or the landlady, and experienced conflicting information from different agents. Additionally, some reviewers noted long wait times and a lack of proactivity, feeling they had to constantly chase for updates and direct the process themselves.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting it as caring, professional, and hassle-free,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, compassionate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing! I have had to call many times over accommodating a student housing group and Duncan has always been very patient and helpful. All questions were answered, alongside explanations on... See more

Company replied

Rated 5 out of 5 stars

I am writing to share my appreciation for the team at your Nailsea branch. I have purchased properties through West Coast and used your letting services for my portfolio over the years. I have just ha... See more

Company replied

Rated 5 out of 5 stars

Great team very personable and excellent communication throughout the sale process. Took care of all viewings and provided feedback on each viewing within 24 hours. Responses very quick to any of our... See more

Company replied

Rated 5 out of 5 stars

This review is based on our experience with the Portishead office in particular. We've used them before and were very happy with the service then. We weren't disappointed this time either. What... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Established independent sales and letting agent covering Bristol, North Somerset and Somerset.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience with Amy

Amazing experience with Amy! Great communication over email whilst sorting our student house, making everything simple and easy for us whilst answering any questions we had. Would recommend!

June 10, 2026
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, Rose, it is much appreciated.

All the best in your new home.

Westcoast Properties

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Rated 5 out of 5 stars

Throught the experience

Throught the experience, the service was caring, personal & hassle free, very professional & curteous, I will always employ westcoast based on the service I have received, thank you very much indeed.

June 9, 2026
Unprompted review
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Reply from Westcoast Properties

Hi Talib
Thank you so much for your glowing review, it is much appreciated. We look forward to assist you again in the future.
Kind regards
Westcoast Properties

Rated 4 out of 5 stars

We’ve just completed the purchase of a property

We’ve just completed the purchase of our property, and we’d like to say a huge thank you to Emily Murfin. From start to finish, she was incredibly helpful, supportive, and always available to answer any questions we had. Buying a property can be a stressful and lengthy process, but Emily’s professionalism and reassurance made a real difference.

We truly appreciate all her hard work and dedication. Keep up the fantastic work! 😊

May 1, 2026
Unprompted review
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Reply from Westcoast Properties

Thank you for your reivew, Patricia, it is very much appreciated.

Best wishes in your new home.

Kind regards

Westcoast Properties

Rated 5 out of 5 stars

Property Sale

From start to finish, the team at Westcoast Properties were exceptional.

I was selling my late father's property whilst living over three hours away, which was an incredibly difficult and emotional time. Alex went above and beyond to support me throughout the entire process. Nothing was ever too much trouble, and he helped with far more than I would ever have expected, including assisting with sorting and clearing the property.

The service I received was outstanding from the whole team. They were professional, compassionate, responsive, and genuinely cared about achieving the best outcome for me.

If you're reading this review and wondering who to choose to sell your property, look no further. I wouldn't hesitate to recommend Westcoast Properties and can honestly say you won't be disappointed.

A huge thank you to the entire team, especially Alex and Dan, for all your help, support, and kindness.

Thank you.

Julie

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Communicative Estate agents

Recently sold my flat through Westcoast and although a long process (not down to the agents) Megan and all the team were professional throughout. I was able to speak to them when I had questions and they worked well in talking to all parties. Would recommend you use Westcoast as I had a great experience.

May 20, 2026
Unprompted review
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Reply from Westcoast Properties

Hi Bob,

Thank you for your review. We're delighted to hear that Megan and the team were able to support you throughout the sale of your flat. We appreciate your patience during the process and are grateful for your recommendation. Wishing you all the best for the future.
Kind regards
Nick Webber - Director

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Rated 5 out of 5 stars

great service fitted us in for the…

great service fitted us in for the viewing quickly jack was great showing us around the property not pushy but knowledgeable about the property and has been helpful with the purchase so far the team at the burnham office are all very professional and helpful sam and gavin as well all very friendly making us feel at ease would recommend them all mr&mrs canning

March 25, 2026
Unprompted review
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Reply from Westcoast Properties

Dear Mr and Mrs Canning
We’re delighted to hear that you had such a positive experience with our Burnham team. Jack and the team will be especially pleased read your review.

Thank you again for your recommendation, and we look forward to continuing to assist you with your purchase.

Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Staff helped me purchase my first home…

Staff helped me purchase my first home especially Emma and Brad. They all were helpful in answering my questions about the property and other queries.

May 1, 2026
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, Logan, it is much appreciated.
Best wishes in your first home
Westcoast Properties.

Rated 5 out of 5 stars

Westcoast estate agent is great and excellent


I recently sold my house with Westcoast estate agent patchway Bristol and highly appreciated the excellent service I have received very professional and great service
Emma Gunter was very
understanding helpful and supportive throughout the process went on extra miles to help me
I have no words to describe it in this stressful time the exceptional service I received to went through very smoothly
I would like to highly recommend Westcoast
Thank you very much again.
Maz

Show quoted text

April 25, 2026
Unprompted review
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Reply from Westcoast Properties

Thank you very much for your kind review, Maz. We’re delighted to hear you received such professional service and that Emma was able to support you throughout what can be a stressful process. Your recommendation means a great deal to the team at Westcoast, and we wish you all the very best moving forward.

Kind regards

Nick Webber

Rated 5 out of 5 stars

I would highly recommend West Coast…

I would highly recommend West Coast especially the two staff who helped me with my new rented accommodation. Jess from the Portishead branch who first showed me around and all her help afterwards for the moving process. Also Megan from PMC for all her help in finalising everything. Me and my son are very happy and that is thanks to you both.

April 16, 2026
Unprompted review
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Reply from Westcoast Properties

Hi Venetia
Thank you so much for your kind recommendation. We’re delighted to hear that you and your son are happy in your new home. Jess and Megan will be especially pleased to know their support made such a positive difference throughout your moving journey. Wishing you all the best as you settle in.

Westcoast Properties

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Rated 5 out of 5 stars

I am writing to share my appreciation…

I am writing to share my appreciation for the team at your Nailsea branch. I have purchased properties through West Coast and used your letting services for my portfolio over the years. I have just had new tenants move into one of my properties, and Leila was absolutely fantastic. She surpassed herself to find exactly the right tenants for me. In fact, the whole Nailsea team—Rachael, Ashley, Emily, and Leila—are brilliant. They are approachable, professional, and a true credit to your company. Thank you all again for your continued efforts."

March 27, 2026
Unprompted review
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Reply from Westcoast Properties

Thank you very much for taking the time to leave such a kind review. We’re delighted to hear about your positive experience with our Nailsea team and that Leila was able to find the right tenants for your property. Your comments about Rachael, Ashley, Emily and Leila will be shared with them all, and we appreciate your continued trust in Westcoast Properties.

Kind regards

Nick Webber - Director

Rated 1 out of 5 stars

Patchway Branch very poorly run - unprofessional and disgusting people!

Absolutely the most unprofessional service you could imagine - listing was put in wrong category causing a poor sale and a right couple of nasty women working at the Patchway branch! Especially the branch manager! heard them talking bad about people and making fun - it was like a school playground in there - AVOID!

March 24, 2026
Unprompted review
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Reply from Westcoast Properties

Dear Labeless

Thank you for taking the time to leave a further review.

I note that when you previously left a 1-star review in May 2025, I responded personally and invited you to contact me directly so that I could fully understand your concerns and investigate the matter. Unfortunately, I did not receive any correspondence from you following that invitation.

It is therefore somewhat disappointing that, rather than engaging with us to help resolve the issues you’ve raised, you have chosen to leave another anonymous review without providing any additional context or details that would allow us to properly look into your experience.

As with any business, we fully accept that we are not perfect and that, on occasion, mistakes can happen. We are always keen to learn from genuine customer feedback and continuously improve our service. However, reviews that are anonymous and lacking in specific detail, such as which property or transaction is being referred to make it extremely difficult for us to investigate or take any meaningful action.

Once again, I would invite you to contact me directly so that you can expand on your experience and provide the necessary details, including which property this relates to. I remain more than willing to review the matter thoroughly and address any issues identified. You can contact me on nicholas@westcoastproperties.uk.com

Kind regards

Nicholas Webber - Director

Rated 1 out of 5 stars

Bad experience

Bad experience

With this company. Was told one thing by one agent and something else by another. Long wait times and the manager of the property just seemed to disappear. They will take all your money from a deposit but are clearly the ones at fault. Have to now go through TDS to raise a dispute after waiting over a month for anything.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Westcoast

I would highly recommend Westcoast. Jack was always available to help.

February 20, 2026
Unprompted review
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Reply from Westcoast Properties

Thank you for your review, Nick, it is much appreciated.
Kind regards
Westcoast Properties

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Rated 5 out of 5 stars

My gratitude to the company

My gratitude to the company and its employees for dedicating their attention to helping me achieve this long-awaited goal in our lives. My family is gratefulness
Thank you very much
Thank you for the care and attention you gave to me and my family, and to my limited knowledge of the English language.
*I USED GOOGLE TRANSLATE *

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Blindsided & disgraceful treatment by this estate agents

My husband and I were buying a house in East Brent through bur ham on sea estate agents I won’t name him but he knows who he is our agents got together with a plan and brokered a deal to move forward with no 19 red house high ridge road we bent over backwards to make the transition easy for the vendors as they were leaving the country before Christmas we were told everything was and moving forward as discussed ,fast forward to 12 of January West coast bur ham on sea sold the house to some one else and never contacted or communicated what was going on allowing us to counter offer or discuss the matter further,zero communication We were informed casually the house had been sold to some one else never have I been more shocked blindsided and blatantly lied to from a person who is supposed to be in a position of trust I would never trust this estate agents again the under hand way this has been executed is a disgusting disgraceful way for an Estate agents to act what should have been a simple house sale has left me completely shocked at the sly underhand treatment we have recieved shame on you know who you are 😡 Avoid this agent

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

First Time Buyer Review for Westcoast Patchway

Many thanks to the team at Westcoast Patchway branch with special thanks to Brad Watson. As first time buyers, Brad was super helpful, extremely courteous and professional to us. I particularly appreciated Brad’s effective communication and stakeholder management through out the sales process. Brad understands and empathises with difficult needs and will go the extra mile to see the sale through to completion. Thank you. Loving our first home.

November 28, 2025
Unprompted review
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Reply from Westcoast Properties

Hi Shadi
Thank you so much for your words and for taking the time to share your experience. We’re delighted to hear that your first home purchase went smoothly and that Brad and the team at Westcoast Patchway were able to support you throughout the process.

Wishing you every happiness in your new home, and please don’t hesitate to reach out if we can assist you in the future.

Knd regards
Nick Webber - Director

Rated 5 out of 5 stars

Excellent communication

Excellent communication and handling the marketing of my home. Nothing was too much trouble. Also, the fees were very reasonable. I can highly recommend Jack and the team to anyone contemplating buying or selling their property.

November 3, 2025
Unprompted review
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Reply from Westcoast Properties

Hi Andy
Many thanks for your review it is very much appreciated.
Kind regards
Nick Webber - Director

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Rated 5 out of 5 stars

Great team at Westcoast Nailsea

A wonderful team at Westcoast Estate Agents Nailsea. Professional advice following receipt of the offer. Ashley was first class throughout the conveyancing process. At the top of her game. She kept the pressure on the solicitors and other agencies. She is a credit to Westcoast

October 17, 2025
Unprompted review
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Reply from Westcoast Properties

Hi Michael
Thank you for your wonderful feedback! We’re delighted to hear that Ashley and the team provided such great support throughout your conveyancing process. Your words mean a lot to us, and we’re thrilled you had a positive experience with Westcoast Nailsea.
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Westcoast and Emily are super helpful!

The process of our purchase was unusually long, due to various reasons. But from the beginning till the very end, we got consistently help and support from Emily in most efficient and timely manner.

November 5, 2025
Unprompted review
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Reply from Westcoast Properties

Thank you so much for your kind words! We’re thrilled to hear that Emily was able to support you throughout the process. We’ll be sure to pass along your appreciation to her. Wishing you all the best in your new home, and thank you for recommending Westcoast!
Kind regards
Nick Webber - Director

Rated 5 out of 5 stars

Great team very personable and…

Great team very personable and excellent communication throughout the sale process. Took care of all viewings and provided feedback on each viewing within 24 hours. Responses very quick to any of our queries and resolved a number of issues quickly. Built trust and rapport quickly and recommended good solicitors with good tech. Wholeheartedly recommend their services. Well done Emily and Ashley.
Best Mark

October 21, 2025
Unprompted review
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Reply from Westcoast Properties

Hi Mark
Many thanks for taking the time to leave us a review, we really appreciate it.
Kind regards
Westcoast Properties

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