Weyron Reviews 

79
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, highlighting their long-lasting performance and excellent features. Many people report significant physical and therapeutic benefits, and the staff are frequently commended for being friendly, knowledgeable, and professional. The overall customer experience, from showroom visits to after-sales care, is often described as impressive and easy. People appreciate personalized attention and helpful demonstrations, assisting them in choosing the best product. Many customers consider their purchase a valuable investment, praising the company's commitment to satisfaction and ongoing support.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many describing the massage chairs as durable,... See more

Staff

Consumers report positive experiences with the staff, often describing them as helpful, professional, and... See more

Quality

Customers had positive experiences with quality, highlighting the exceptional durability and reliability of... See more

User experience

People report positive experiences with the user experience, with many finding the overall process impressive... See more

Service

Users describe positive interactions with service, with many reviewers praising the amazing and impressive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarra in the East London Branch of Weyron was friendly, helpful and knowledgeable. She listened to my concerns and gave honest feedback. After using the chairs I felt more relaxed. The chai... See more

Rated 5 out of 5 stars

Owned one of the chairs for over 11 years and its been fantastic. We recently had an issue with the lead to the remote control (one of the kids broke the connector) and so we put a call in to custo... See more

Rated 5 out of 5 stars

We bought a massage chair 10 years ago and we are still enjoying it as we bought it for us to use at home! Yes it was not cheap but we thought it was a worthwile investment and we still do! Now we wou... See more

Rated 5 out of 5 stars

Absolutely love this chair. We recently had to contact customer service as something wasn't working. They came today and it was absolutely outstanding service. Plus we got few more tips on the what pr... See more


Company details

  1. Massage Supply Store
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Furniture Store

Written by the company

Regular sessions in a Weyron massage chair can help you regain your self confidence and balance...We promise that our massage chair will make you feel like new in short 15 minutes. Buy massage chairs directly from our online store or in our UK showroom


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(79)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

We've owned our Master-Supreme massage…

We've owned our Master-Supreme massage chair for about five years now, and it's been one of the best purchases we've ever made.

I suffer from a bad back following a misspent youth and a motorbike!! while my wife is an avid marathon runner. The chair has been an absolute godsend for both of us. It's excellent for easing everyday aches and pains, and my wife finds it super helpful with recovery after training runs. We would genuinely miss it if it were not here.

The chair has also proved exceptionally durable. After several years of frequent use, it continues to perform extremely well.

However just as impressive has been the service. The WEYRON team could not be more helpful. They go well beyond what we could have expected, so kudos to the whole team

We'd recommend WEYRON without hesitation to anyone considering investing in a quality massage chair.

July 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Good massage chairs

We went to Weyron's East London showroom to test Weyron's massage chairs. Sarra took us through their range of chairs and we tested all but their top end model. The whole experience was very impressive. Sarra had good knowledge of the products and was able to explain all our queries. In the end we didn't buy the chair due to space constraints, but would highly recommend Weyron if you're in the market looking for massage chairs.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

We purchased our Felicity massage chair…

We purchased our Felicity massage chair from Weyron’s Milton Keynes branch back in 2018, and it has been one of the best investments we have ever made for our home. The chair itself is fantastic incredibly comfortable and reliable. Even after all these years, it works as beautifully as the day it was delivered.

What really sets Weyron apart, however, is their after-sales care. Over the last eight years, we have called on them twice to move the chair: first from one property to another, and most recently from one room to another within our current home.

I sent an email to Weyron this past Tuesday, and Oana from their team replied the very same day. She arranged for a team of guys to come out, and they moved our chair professionally and with great care, placing it exactly where we wanted it. They were polite, efficient, and made a potentially tricky job look effortless.

It is so rare to find a company that offers such amazing service long after the initial purchase. Weyron has proven that they truly care about their customers even years down the line.

Amazing products and amazing service. 100% recommended!

July 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous welcome

Fabulous welcome, the product demonstrated cheerfully and with great patience, all questions answered. I purchased the product there and then.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

I only regret waiting so long to buy this chair

I bought a Grand Royal massage chair from Weyron in 2020, and it has been an absolute game changer for my chronic back pain and headaches. I have hyper mobility and scoliosis and injuries from 5 car accidents, but my massage chair keeps me functioning. It has even dissolved years-old calcified knots in my back and shoulders. I only regret waiting so long to make the investment.

May 19, 2026
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Rated 1 out of 5 stars

Avoid Weyron.

I am extremely disappointed with my experience with Weyron.

The sales process was very quick and positive. I was told that the Weyron Grand-Serenity 8D A.i was their best model, that the quality was “extraordinary”, and that the chair was made in the UK with Japanese components. I purchased the chair for £7,000, including delivery and setup, expecting a premium product and a premium level of customer service.

Unfortunately, the experience after delivery has fallen far below that standard. Issues were raised almost immediately after delivery, including concerns about the screen and the calf massage function. The calf massage remained extremely weak despite following the instructions given, including changing settings, using the suggested programme, lowering the footrest, turning on calf rollers/kneading, and increasing the air intensity.

Rather than receiving a clear and prompt resolution, I was told an engineer visit may be needed and that a pipe may be twisted, but arranging this became unnecessarily difficult. I was later told the job would be put on a waiting list, and when an engineer was proposed, the appointment depended on their scheduled route rather than a clear, customer-focused time. I was even asked whether someone else, such as a neighbour could open the door - wholly inappropriate

When I asked for the chair to be collected and refunded, I was told I was outside the 14-day return period. That was particularly frustrating because my complaint was not simply that I had changed my mind — I had raised issues with the product very early on - within the 14 days.

I have tried 9 times to schedule an engineer, however; on many occasions they cancelled last minute or I was told that an engineer was sick. Other times, I was told that my proposed dates are unavailable or unknown. They have a habit of telling me they are free to come the night before which is obviously too little notice.

For a product sold as a premium massage chair, and at this price point, the after-sales support has been very disappointing. A premium product should be matched by clear communication, practical support, and a reliable resolution process. Sadly, my experience with Weyron has not reflected the standards promised during the sales process.

June 1, 2026
Unprompted review
Weyron logo

Reply from Weyron

Hello H K,

So sorry to hear about your experience. Please rest assured that we will deal with your matter as soon as possible.

I have reviewed the email conversion and we have booked for you 9 x engineer service appointments which you have turned down. You are saying you tried to schedule 9 times but this isn't accurate.

Last week for instance, you were only available Friday 11am exactly (hard for the engineer to arrive right on time especially that you were supposed to leave 12pm), and Sunday 9pm. It is impossible for us to send the engineer on Sunday 9pm when everyone needs to rest.

This week you only gave us tomorrow, Saturday between 5pm-6pm (you need to be out by 6pm) , which we cannot guarantee unfortunately in London's traffic.

It was fair if you said in your review that we scheduled several appointments that you couldn't take. We have also tried to send the engineer out of hours but you weren't available.

We will action this matter for you as soon as we can and hopefully we can get to you when you are available.

Kindest regards!
WEYRON Management.

Rated 5 out of 5 stars

Fabulous welcome

Fabulous welcome, the product demonstrated cheerfully and with great patience, all questions answered. I purchased the product there and then.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

I enjoyed my experience testing…

I enjoyed my experience testing different massage chairs. Daniel was professional, friendly and attentive to my needs. I have chosen Grand Royal massage chair because of it medical and therapeutic benefits. I would highly recommend Weyron massage chairs.

June 11, 2026
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Rated 5 out of 5 stars

Lorena gave me excellent service

Lorena gave me excellent service, she let me try all the chairs and helped me narrow down a chair that best suits my needs. I will definitely be back to purchase.

May 29, 2026
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Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish. We visited the showroom yesterday with my partner, and Sara took the time to show us all the massage chairs in detail. She clearly explained how each one works, the differences between models, and helped us understand which options would suit our needs best.

She was knowledgeable, patient, and never pushy, which we really appreciated. We felt comfortable asking questions and trying everything properly. Overall, a very professional and helpful experience. Highly recommended.

February 28, 2026
Unprompted review

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