What Cleaning Reviews 

Very professional and punctual; managed expectations well and the results were excellent; helped move things around to enable a thorough clean of 5-6 old carpets and advised on moth treatment to manage in future. Thank you - very happy

Absolutely brilliant. Expected mixed results on old carpets, they look almost new! Thank you so much for all the hard work, absolutely recommend you 100%. Thank you again, delighted with the results!

I booked a cleaning through their service for the 19th September at 8am. Despite this, their staff showed up at 10:30am - with a 2.5hr delay, which was the first red flag: inadmissible and very unprofessional.

Upon arrival, the cleaner informs me they requires a parking space, something I had not been notified of previously. Given where I reside is a private managed area, there were no parking spaces available on such short notice. Given this, the cleaner after being quite rude to me and dismissive said she would simply not do the clean and left.

This service was recommended to us by our property manager and frankly it was quite disappointing and unprofessional to deal with such a situation.

I contacted the company to obtain a refund (the cleaning cost was GBP 384.00) and a week after the incident I still had no confirmation of any refund payment from their part and they failed to reply to various emails I sent them.

Absolutely terrible experience, do not recommend to anyone.

Vanessa provided great communication throughout the day and cleaned to an exceptional standard.

The communication from the office was also great, the appointment was easily made they messaged through multiple channels to ensure I was aware of the booking.

Soska and Robert completed a whole top to bottom clean of our property following refurbishment works and did a brilliant job. The attention to detail was exceptional considering how messy and dusty everything was after the works. They too special care cleaning out the appliances and any areas where dust was found. Would definitely recommend them.

I recently hired this company to professionally clean my flat, before handing it over to a new tenant. This was done at my estate agent’s recommendation. They quoted £2,100 plus VAT without inspecting the property, despite my request for a visit. For this price, I expected a professional job, which included polishing the marble and tiles, the wooden floor, etc. The flat was already empty and recently cleaned by my housekeepers. Instead, two cleaners spent seven hours in total, doing basic cleaning. Given the limited scope of work, I believe the charge was very excessive and poor value for money. I requested a 50% refund which I would donate to charity, but this was declined.

What Cleaning! The name says is all What Cleaning? To have a professional clean, you need professional staff and this company does not have professional staff!

This company came to the apartment twice and could still not complete a full professional clean. We emailed more than fifteen photos on both occasions to the company. The second time the staff only cleaned as per photos sent, did not bother to inspect the whole flat. Your staff need training! Then you have the audacity to inform us that your staff can return a third time! What professional cleaning company needs three attempts to clean a one-bedroom flat? Do not bother with this company you will waste your money, as we had to get another company to clean, professionally!

The booking process with Gemma was incredibly smooth, she was responsive and helpful. On the day of the clean, the team arrived on time with all the supplies and equipment needed for my end‑of‑tenancy clean. Very happy with the result and they have great attention to detail, no place was left unclean. I'd happily recommend them and would use their services again.

Great service for my end of tenancy clean. Adam in head office was very clear in what was included in the clean and what to expect. I will use them again!

We were really happy with the wonderful work Gabor did on Friday. He arrived on time, was very courteous and was especially nice when our working cocker ran off with one of his shoes! He did a superb job and was very thorough. A very professional gentleman in every way who is a terrific ambassador for your company.

WORST cleaning company ever. BE WARNED. Unprofessional. Left out prior property not properly cleaned despite charging £636. Estate agent called them back and they sent one chap for 15mins who didn’t finish the job. Our landlord had to do the cleaning. We’ll get charged again. Wish we had used a different company. Approached them for a refund and they said no because they sent someone for 15 mins who still didn’t do the job. Disgusted. AVOID them.

We had booked this company for our end of tenancy cleaning. Although we expected a team to arrive, it was a single person 'team' that arrived at our 2-bed property. No major complaints about the cleaning itself, although we expected better. What was infuriating about this experience was us being emailed 2 hours after the cleaner arrived with an additional invoice to clear the rubbish. This was ridiculous since rubbish clearing is part of the service provided according to their brochure. Since we were pinched for time and were told cleaning would not continue until payment was made, we had to make the excess payment. When I brought this up on email as a disappointing experience, they apologised and said they would "amend their literature". Absolute sham. Would not recommend.

Edit:Reply to response.
You say there were perishables to be discarded, which is absolutely not true. The bags of rubbish present in the property were those cleared from drawers etc that you mention you would do. In this case, they were just outside of drawers and in rubbish bags. I would think that was making it easier. You brought up the number of rubbish bags being a problem, of which there is no mention your brochure. So yes, I stand by the fact that we were wrongly charged.

In addition, in your emails after the cleaning, you do say that your "literature" needs amendment. Best for a business to own up to any errors and work on them. That's how reviews and feedbacks work. I do not wish to engage any further with you on this.

What Cleaning are a fantastic cleaning company, easy to deal with and always really responsive. Their cleaning standard is very high, i would highly recommend their services

What Cleaning just carried out an end of tenancy clean for me at my 1 bed flat in Twickenham - the service was fantastic, they communicated really well, were flexible when I changed the booking a few times and I am really impressed with the clean itself as no corner was left untouched. Would definitely recommend them to anyone and use again in the future.

My 3-bed flat (my old home) had been abused by uncaring tenants over years; but was recently was broken into, and turned into a drugs den. I needed a deep clean. What Cleaning were recommended. They came into a complete bombsite, worked very hard for a number of hours, and gave me back my old home! No more grime, no more filth. Just a truly clean and lovely place again. I must shout out to the project manager of the job, Lorraine, who showed dedication and determination in a scenario where my own hopes were very low. She is an absolute STAR, as are all in her team. My sincerest thanks go them all. A brilliant job - and I can highly recommend this company.

I have used What Cleaners twice- last week was the second time that they undertook a professional end of tenancy clean in one of my rental flats. Their service was very good, fast, arrived punctually and they worked efficiently. Staff polite and great attention to detail regarding the clean- everything sparkling clean. Carpet shampooed and windows cleaned. thank you

I've used WhatCleaning twice for two different flat checkout cleans and the service has been exceptional. The attention to detail in the cleaning process is extremely high--dusting and sanitizing all the small crevices. I would highly recommend them to anyone looking for a high level of clean and friendly service.

Excellent service at truly superfast turnaround times (notified late PM and conducted clean early AM next day), spending almost 8 hours working on the EoT clean of the property. Really good work, will use again.

I had a great experience with What cleaning. Smooth from start to finish!

Easy, straightforward booking. The woman I booked with was very helpful, informative and efficient.

I also found this company to be reasonably priced, compared to quotes I'd got from other places!! And for such a high standard of cleaning too😍, I will certainly be using What cleaning again!

Feel ripped off by this company. I do not recommend this company at all. I paid for an end of tenancy clean as an after builders clean (they knew I wanted an after builders clean). To my surprise only one cleaner showed up with very little equipment, and stayed for maximum of three hours. The clean was so substandard, I don’t even know what to say. I feel absolutely let down by the company. To list the few areas the cleaner did actually clean, would be a lot quicker and easier than to list the areas the cleaner didn’t clean…

It seems I have now paid 120£ per hour (!!) for a very superficial clean where someone comes in and does a bit of cleaning superficially for three hours? (If the cleaner even did three hours at all!) I don’t find that a reasonable price.

It took me another four to five hours myself to clean afterwards and I had not even finished with everything by then there was still so much to do.

This clean was nothing like any other end of tenancy clean I have ever experienced.

To me this seemed clearly someone who is not experienced in end of tenancy clean/after builders clean but also the fact that just one person showed up with very little equipment was the first surprise.

Unfortunately it was not convenient for me to have them return as I had already the move in scheduled before. And the building dust had to go.

I thought I was paying for 12-18 man hours not three. Otherwise I would never have booked this.

As a gesture of good will they refunded me £25. In my opinion this amounts to a rip off. Avoid.