Wheelbase Garage Reviews 

Avoid at all costs! Spent 9 months without a car I bought from them as the garage could not fix (their own garage). The next replacement car they gave me also did not work so I gave it back. Both had issues with the transmission. They refunded me for the car however they refused to refund me for £1000 spent on the first car to have a new cambelt.
When owned by previous owner they were reputable. The new owners are the dealers that give second hand dealerships a bad name.

DO NOT PURCHASE A VEHICLE FROM THIS GARAGE.

I purchased a vehicle from this company and shortly afterwards discovered that the turbo was faulty. Since 15 May 2026, I have sent multiple emails and a formal letter requesting a refund under the Consumer Rights Act 2015. Despite this, I have received no meaningful response.

I was repeatedly informed that Aaron, the director, would be in touch regarding my complaint, but he has not contacted me once. The lack of communication and customer service has been extremely disappointing and unprofessional.

As a customer, I expected the company to take responsibility for a vehicle that developed serious faults so soon after purchase. Instead, I have been left chasing for responses and attempting to resolve the matter myself.

Based on my experience, I would not recommend this garage.

An Honest Review of Wheelbase Bagshot

I hope anyone considering purchasing a vehicle from this company reads this review carefully. I would hate for another hard‑working person to go through what I have experienced.

My journey began on 23/04/2026, when I arranged to view a vehicle the following day. Everything initially appeared professional — I was given a time slot, the showroom displayed high‑end cars, and the vehicle I came to see looked acceptable at first glance, with only minor cosmetic marks expected for its age.

However, as soon as I was handed the keys for a test drive, I was told the engine management light was on, but assured it was “just a minor sensor” that would be fixed.

Red flag number one

The car drove reasonably for a short test drive, and I was then shown the service history, which was claimed to be “full.” This was not true. The timing belt had not been changed, despite being overdue by several years. The MOT from November 2025 also showed advisories for an oil leak and heavily corroded rear springs. Chelsea assured me all of this work had been completed — yet provided no evidence.

Because of the missing interior parts and lack of proof of repairs, I attempted to negotiate the price. I was told the price was non‑negotiable. Despite my concerns, I proceeded, reassured by the included 6‑month warranty.

I paid the deposit on 25/04/2026, with the understanding that the car would be repaired and valeted before collection.

No updates were provided.

I had to chase them repeatedly, despite being without a car.

When I arrived to collect the vehicle on 29/04/2026, Chelsea was not present, and I waited 40 minutes to speak to someone else. I was told they would help with the warranty and taxing the vehicle — instead, I was left to do everything myself. The car had not been valeted, only jet‑washed.

Still, I took the car home and booked a full service with a specialist VW/Audi garage on 11/05/2026. Their findings were shocking:

Rear springs very corroded

Rear suspension arms and subframe corroded

Rear suspension arm bushes perished

O/S/F wheel buckled

Undocumented replacement engine with 7 bolts missing and 2 sheared off into the block

Wiring and pipework not secured

Excessive movement and noise when changing gear

Incorrect front springs fitted

Engine fault P001700 – Crankshaft/Camshaft Position Correlation Bank 1 Sensor B

The garage advised the vehicle was not roadworthy and should not be driven.

This was just 12 days after purchase.

It was clear the “repairs” promised before collection were never carried out. The engine light had simply been reset, not fixed. The supposed MOT repairs had not been done. And the undocumented engine swap — done to a dangerously poor standard — was never disclosed.

I contacted Wheelbase on 12/05/2026, providing full evidence and requesting a refund under the Consumer Rights Act 2015, which gives me 30 days to reject a vehicle that is:

Not fit for purpose

Not of satisfactory quality

Not as described

This car meets all three criteria.

Their response?

“We didnt Mot It, You drove it away, it works.”

No refund. No help. No accountability.

I have since provided photos, reports, and all evidence. I have been ignored for over a week. The matter was escalated to Aaron, the Director, and I have still received no response.

I now have no choice but to proceed with Trading Standards, Small Claims Court, and any relevant consumer protection bodies. I have also retained all call recordings, including where I was told the engine light and MOT advisories had been fixed — which was untrue.

The car has remained parked and unused since being declared unsafe.

Based on everything I have experienced, this situation could have been resolved quickly and professionally. Instead, I am left with a dangerous, unroadworthy vehicle and the burden of recovering my money through legal action.

I hope this review helps others avoid the same situation.

I received unprofessional and bad services from Wheelbase Garage through Fixter. I sent my car for MOT in Feb 2026 the car at and EML light on and the garage suggested additional work for Spring coil replacement. After 6 days in garage my car was returned on 28th Feb, they Fixter and the Garage charged my £2561, but my car was returned with EML light still showing. The Garage picked up my car again to fix it on 16th March, returned my car on 18th March 7.30pm. Next day when i switched on the car it showed new ESC and pre-sense faults in my dashboard. So, they returned the car in a state which was unsafe for driving. When i contacted them to report, they asked me to contact again after lunch showing no urgency to fix the issues. Overall their approach was unprofessional and they did not fix the issue even after charging and created new issues in my car. I am now in process of launching official complaint with Motor Ombudsman. I'll strongly recommend against using their services.

My experience with Wheelbase Prestige has been appalling from start to finish and I would strongly advise others to avoid dealing with them.

On 19 December 2025, I paid a £1,000 deposit (which was later refunded) and I also paid an additional £377.66 by debit card for brake work (“new brakes/discs”) on their vehicle that I intended to purchase. I was later called in to collect the car, but the car was not ready as agreed, which wasted my time and caused me to lose confidence in how the sale and preparation were being handled. I cancelled the purchase before handover/collection.

Despite the sale not completing, Wheelbase Prestige refused to refund the £377.66. I was not provided any invoice/receipt for that payment, no terms and conditions were provided to me at the time, and I was never told (verbally or in writing) that this money would be non-refundable if I did not proceed.

What makes this worse is the complete lack of accountability:

They repeatedly said my emails were “sent to the Director”, but nobody ever responded.

I emailed formally on 27 Jan 2026, 9 Feb 2026, 17 Feb 2026, 24 Feb 2026, and again as a fifth reminder — and made several calls — and they still ignored me.

I was even told via staff to wait for a Director to respond, yet there was no response at all.

In effect, I paid for work that improves their vehicle’s value, they kept the money after the sale collapsed, and then they refused to engage in writing or provide basic paperwork. This is not how a professional business should operate.

AVOID ! and if you deal with them then be prepared for poor communication if anything goes wrong.

I am very disappointed with my recent experience at this garage. I originally brought my vehicle in to replace a plug module to clear a dashboard warning light. However, immediately following this repair, the car began having significant trouble starting.

When I returned for a follow-up, I was surprised by the lack of communication regarding costs. Most reputable garages provide a diagnostic estimate or a quote for potential additional issues before proceeding. After already spending over £200, I was informed of an additional £400 charge to resolve the new issue.

Ultimately, the faulty part was removed, yet I was still charged for labor. I have essentially paid for a service that left my vehicle in worse condition than when I arrived. I cannot recommend this garage based on their pricing transparency and diagnostic quality.

Jamie, Tim & the team at Wheelbase are EXCEPTIONAL. Took my car in for it’s first MOT and they were outstanding from start to finish. Friendly and proffesional, and did a great job with my car. Would highly recommend!!

We bought a used Audi A4 estate from Wheelbase yesterday, what can I say, outstanding! Fantastic service, ready with the car to test drive and all the information the moment we arrived. The purchase was simple, straightforward and masterfully managed by Chelsey. When the time comes for another new car, we will be heading back to wheelbase.

I have just returned from Wheelbase after having my car checked for an annoying fault. The service I received was amazing I was asked to get to Wheelbase just before 8am which I did the gentleman behind the reception desk couldn't have been more helpful the fault was sorted out with great efficiency. Thank you Wheelbase

Where do I start with my experience of using Wheelbase! I can only start by saying FANTASTIC! I recently travelled 100 miles to have a large engine job completed. The advice I received from Jamie was not only reassuring, but explained in a way that anybody could understand. Also, the lady in reception was polite and prompt with replies to any questions I had. The use of a free courtesy vehicle was a real game changer, as it enabled me to travel to work for the whole time my vehicle was off road. They have also just extended this outstanding service to my son, at very short notice. I would highly recommend Wheelbase to anyone, near or far from Burgess Hill.
Thank you to all the team that got me safely back on the road.
A Finnis, Folkestone, Kent

Bought an Audi r8 v10 from these chaps, they really looked after me and helped me with any questions. I would definitely recommend this garage. Trustworthy and knowledgeable. Thankyou.

Very good service staff are lovely polite and knowledgeable would highly recommend them

They took my money for work that they’d done and only then told me that whilst in their care my vehicle had been damaged. Not very impressed and not been back, since.

As a young woman, it's difficult to find a genuine, honest garage which isn't just out to make money - Wheelbase may just be the exception to this rule. I found a high-spec, low mileage car I liked being sold by Wheelbase via Autotrader in July 2020 and went to view it the next day, the staff were great, knew the entire history of the car (having sold it from brand new and carried out the FSH themselves) and didn't use any high-pressure sales tactics which made the whole process easier. I purchased the car which came with a complimentary Autoguard warranty.

Unfortunately, through no fault of Wheelbase, there was a wear and tear issue with the car so I took it to my local main VW dealer (Wheelbase is just over an hour away from me) who quoted me £2,000 which I soon found out was exaggerating the issue more than it needed to be to get more money from me. I spoke to the warranty company to submit a claim and I then, shortly after, received a call from Wheelbase who, having been notified by Autoguard, offered to replace the part for me meaning it didn't cost me anything - they even covered a majority of the diagnosis fee I'd paid to the main dealer!

They really have proved themselves to go above and beyond, and they are one of few garages I feel I could trust implicitly. As an approved VW Audi dealer they sell both brand new and used cars, and I have no doubt that when I come to upgrade my car they will be my first port of call. I cannot thank them enough for their honesty, friendliness and all-round fantastic service.

I've lived locally since 2003 and during this time my wife and I (and our growing family) have owned 6 Audi cars all looked after by the team at Wheelbase. Whether it's a scheduled service with complimentary loan car, or interim work, Colin and Andy are both extremely helpful, and the workshop team including SuperMunn have always come up with effective solutions. We highly recommend them.