wheelerz.nl Reviews 

Just bought my bike at Wheelerz, had a great experience, customer service is great! I recommend it!
Claudia

Very disappointed with Wheelerz. I ordered a new Vogue Troy bakfiets , but it arrived with several defects and damage. I contacted customer service several times and sent photos, but I have received no response or solution. Now the display is also cracked and has moisture/water inside. I am still paying for the bike in three instalments, despite having received a defective product. Very disappointing customer service. I hope Wheelerz finally contacts me and resolves this properly.

You’re a woman and don’t know anything about bikes! Come see the Wheelerz team they’ll give you advice and take care of everything from A to Z: assembly, adjustments, basket installation, and a genuine gesture of goodwill! I highly recommend them you won’t be disappointed. On the contrary, their service is impeccable despite how busy they are! A smile 😀 from a girl happy with her beautiful bike, leaving the store after being spoiled by the owner!

Friendly staff, we had a nice experience buying bikes from Wheelerz! Customer communication is top notch.

Amazing shop ! The owner and the seller are the bests ! We come with my girlfriend to buy a bike, and they did a huge gesture for us to make a deal and have everyone happy in the end. It has been a tremendous experience and we’re happy to have the three year warranty so we don’t lose the contact and the quality of the human relation and the service to customers !
I recommend greatly to every international student to pass by when they arrive because the service for me has been amazing 👌🏼👌🏼👌🏼👌🏼🏆

Great experience, great bikes and great people. I can to get a bike as a new international student and they were very welcoming and helped me make the right decision for a long lasting beautiful bike

The best bike service in town! Hands down! And not only so great to help me out with my broken bikes but also a fun and friendly experience! This is something to cherish! If you need a bike repair or a new bike, these are your guys!

I love Oussama the owner. He is the best. Super helpful, and he made our bakfiet like new.

I bought a Fat bike in this store. I had a nice experience with USAMA and Mohammad.

Great experience from start to finish. I bought two bikes here and couldn’t be happier. The staff were super friendly, helpful, and took the time to make sure everything was right without any pressure. Prices were very fair, especially for the quality, and the whole process was smooth and easy. You can tell they really care about their customers. I’d definitely recommend this shop and would happily come back again.

Great service on my scooter and great price.
A trustworthy store, they do what they promise

Very cheap materials used for the bikes that break down quickly.I needed replacement parts for 3 different items on the bike within the first year. Everything was rusted within 3-4 months of owning the bike. I would strongly recommend not going to this place.

Avoid at all costs! I ordered an Altec bike through their website, but they sent me the wrong model (branded as "Wheelerz") and have been ignoring my repeated requests for return&refund. They never pick up my calls, and I sent them over 10 emails over the past few months - no reaction. A couple of times they called me right after I sent a particularly angry email, both times they apologized and promised to arrange a return right away - of course that never happened. I thought this is simply gross incompetence but looking at all other negative reviews, it seems they routinely scam people. I'm reporting this to the police and ACM ConsuWijzer, and recommend that other victims do the same.

Update: I reported this to the police online; next day Wheelerz contacted me and then picked up the bike and issued a refund in a few days. Hope this helps those who end up in a similar situation.

I have a very nice experience with this company. They are very customeroriented. They call me to give me all the support and the information I need it. They said that they will deliver my Backfiets in 5 days and they deliver it in 24 hours.