Wheelspin Models Reviews 

23,141
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff who always provide fantastic assistance whether visiting the physical shop or ordering online. People also consistently mention that online orders arrive very quickly, items are securely packed, and everything is always offered at very competitive prices. However, some people mentioned frustrating experiences regarding unexpected delivery delays, broken tracking systems, and extended repair wait times during busy operating periods. A few consumers also noted ongoing difficulties with order adjustments, missing stock updates, or unsatisfactory communication when attempting to resolve problems.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and prompt... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that packages arrived... See more

Product

Customers consistently note positive experiences with product, highlighting a great variety and range of... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite, helpful, and... See more

Order

Users describe ambiguous interactions with order experiences, as many customers praise fast shipping, polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience and service from the superb team at Wheelspin. After being let down by another supplier, the guys in the shop went above and beyond to help me out. Their knowledge and... See more

Company replied

Rated 5 out of 5 stars

I was trying to buy an LGB Christmas train set before I travelled abroad so it next day delivery was important. Too many stockists promised next day delivery on their websites but this was... See more

Company replied

Rated 5 out of 5 stars

Truly a great experience ordering from Wheelspin. My ordered item turned out to be out of stock and the gentleman I spoke with was totally transparent and very apologetic. He advised he was not sure w... See more

Company replied


Company details

  1. Model Shop
  2. also in
  3. Motorsports Store
  4. Off-Road Race Track
  5. Toy Store

Written by the company

Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(23,141)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great family

Great family. Company very polite and get your order out same day.10/10
Jets hellies cars buggies tru ks

October 9, 2026
Unprompted review
Wheelspin Models logo

Reply from Wheelspin Models

No problem at all.

Advertisement
Advertisement
Rated 5 out of 5 stars

Exceptional

Exceptional. I got the clear vibe they are enjoying what they do, and were helpful, polite, friendly, knowledgeable. I'll be returning. Thanks Wheelspinmodels.

September 28, 2026
Unprompted review
Wheelspin Models logo

Reply from Wheelspin Models

Hi Ian,

Thank you for the feedback - always here to help :)

Rated 5 out of 5 stars

Absolutely great service,

Absolutely great service,
They even went the extra mile when I requested extra information through their WhatsApp. And quickly too.
Absolutely recommend.
Joey

September 24, 2026
Unprompted review
Wheelspin Models logo

Reply from Wheelspin Models

Thank you for the feedback and I am glad we could get you sorted.

Rated 5 out of 5 stars

Truly a great experience ordering from…

Truly a great experience ordering from Wheelspin. My ordered item turned out to be out of stock and the gentleman I spoke with was totally transparent and very apologetic. He advised he was not sure when stock would be available available again for my item and offered a full refund. Luckily Wheelspin received stock the next day and I just reordered and received my item.

September 13, 2026
Unprompted review
Wheelspin Models logo

Reply from Wheelspin Models

Thank you for the feedback, and I am glad we got that item sorted for you.

Advertisement
Rated 5 out of 5 stars

Great service

Great service, thats why i continue to use them, Thanks

September 14, 2026
Wheelspin Models logo

Reply from Wheelspin Models

That is great to hear :)

Rated 5 out of 5 stars

Fast and Efficient. Competitive price.

I have been flying and crashing RC aircraft for 2 years. I don't have a local model shop and I crash a lot. What differentiates wheelspin is that they get everything in the post ASAP - not when they get around to it. If you have a plane with a snapped wing and the weather is good tomorrow, there's a good chance they'll get a new one to you. They are also one of the cheapest put there apart from that one place that sells a lot of washing machines......
I've ordered from a few different places but now this is my go to shop.

September 8, 2026
Unprompted review
Wheelspin Models logo

Reply from Wheelspin Models

No worries Samuel - always here if you need anything!

Advertisement
Rated 5 out of 5 stars

Very good service…

Very good service competative price and quick delivery.

August 20, 2026
Wheelspin Models logo

Reply from Wheelspin Models

Thank you for the feedback :)

Rated 5 out of 5 stars

Fantastic service

Fantastic service, spot on. I recommend you to everyone who is looking for RC! My local hobby shop too! Thanks guys

August 29, 2026
Unprompted review
Wheelspin Models logo

Reply from Wheelspin Models

Thank you very much for the feedback :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look